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Given Kabanze
First Quantum Minerals Ltd
Posted Job · about 1 month ago
Artisan, HER
15 May 14:00
Solwezi
First Quantum frees the talent of their people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”. Working with them is not like working anywhere else, which is why they recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results. The First Quantum culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how they continue to achieve extraordinary things in extraordinary locations.
Job description:
Job Purpose
To safely execute all maintenance repairs on all heavy equipment on site according to the prescribed standards while ensuring the safety of self and others.
Key Responsibilities
Maintains diesel equipment operation by completing inspections and preventive maintenance requirements.
Examine parts for damage or excessive wear, using micrometers and gauges Keeps equipment available for use by inspecting and testing equipment; completing preventive maintenance such as, engine services, oil changes and defect identification.
Diagnose faults or malfunctions to determine required repairs and calibration devices.
Verifies equipment serviceability by conducting live tests, adjusting controls and systems.
Dismantle and reassemble heavy equipment using hoists and hand tools.
Clean, lubricate, and perform other routine maintenance work on equipment.
Complete all work orders by recording the required information.
Perform housekeeping before, during and after work.
Identify and report all hazards in the workplace.
Keeps workshop equipment operational by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Repair and service all heavy equipment products within the established standards.
Repair, service and test all heavy equipment in workshops and field (requires driving to down equipment)
Other duties as instructed by the Supervisor.
Qualifications
Grade Twelve (Grade 12)
Minimum Craft Certificate in HER from a recognised institution
Minimum class B Unrestricted Driver’s Licence (class C1 added advantage)
Holder of current Valid EIZ membership
Experience
A minimum of 3 years’ relevant experience in relative role.
Must have good working experience on Loaders, Graders, Dozers
Experience with Liebherr Dozers, Komatsu (D275,D375,D475,WA500,WA900,GD675,GD825)
Hydraulic/fuel system contamination control training (Added advantage)
Method of Application
Submit your CV and Application on the Company Website:
Lupiya
Posted Job · about 1 month ago
Human Resource Manager
15 May 14:00
Lusaka
About Lupiya Financial Services:
Lupiya Financial Services (LFS) is an award-winning, Zambian-owned fintech startup that provides online loans and Investments focused on women, rural, and marginalized borrowers. As a venture-backed online marketplace for microloans, our mission is to foster financial inclusion in Zambia by simplifying the borrowing process and requirements. We firmly believe that every Zambian should be accorded a fair opportunity to access financing.
About the job:
The Human Resource Management will lead the strategies and processes related to building and retaining an exceptional team of employees in alignment with the business strategy and goals of the organization.As a Strategic Partner to the Executive Committee, Human Resource, will be an organizational and cultural force who charts the path of how the company should be organized, grow and scale.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategy
Supervise the overall HR, Operations & Administration team
Partner with the executive management team and senior management around key organization or management issues. Understand short and long-term priorities, ensure alignment of People team strategy that will meet overall goals of the organization
Develop a strong recruiting and retention strategy to meet the talent needs of the organization in all our locations.
Design and lead our careers development strategy globally.
Anticipate growth and training needs, creating accountability, while developing managers and leaders with strong engagement programs
People & Culture
Build belief & commitment to the vision & culture.
Develop and implement HR strategies and initiatives aligned with the overall business strategy.
Bridge management and employee relations by addressing demands, grievances or other issues.
Manage the recruitment and selection process in Zambia, Tanzania, Malawi.
Support current and future business needs through the development, engagement, motivation and preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
Nurture a positive working environment.
Oversee and manage a performance appraisal system that drives high performance.
Maintain pay plan and benefits program.
Assess training needs to apply and monitor training programs.
Report to management and provide decision support through HR metrics.
Administration & Service Management
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
Monitor costs and expenses to assist in budget preparation.
Oversee overall facilities services, maintenance activities in liaison with the Operations and Administration Officer.
Organize and supervise other office activities (recycling, renovations, event planning etc.)
Proactive management of our service providers, issues, incidents, fraud, operational resilience, and BC/DR planning, always ensuring the effectiveness of critical controls and registers.
Negotiating contracts and agreement with vendors
Delegating tasks to administrative staff and monitoring daily operation
Developing and promoting policies that ensure positive interaction between administrative staff and other personnel.
Making changes to increase efficiency in the workplace.
Organizing the workplace so that the workflow is streamlined.
Operations
Contribute to the development of the company’s corporate strategy and lead strategy development in all organisational operations to ensure that the company achieves its short and long-term objectives.
Develop and implement all necessary policies and procedures to facilitate management control and to ensure that all internal operations achieve their business objectives.
Develop and control all operational budgets to ensure that the company has all the resources required to meet its objectives within agreed financial parameters and to maintain the financial strength of the company.
Develop and maintain all necessary systems and procedures to ensure that company operations comply with all legal requirements and meet agreed operational standards.
Develop and maintain the organisation’s structure and processes and provide for effective management succession for all internal operations.
Ensure KPI’s and appropriate MI are in place to enable decision making.
QUALIFICATIONS & EXPERIENCE
The Human Resource Manager should have the following skills, education and experience:
Desirable master’s degree in human resources, strategic management, business administration, or a related field
Proven working experience in Human Resource and administration.
People oriented and results driven.
Demonstrable experience with Human Resources metrics
Knowledge of HR systems and databases
In-depth understanding of office management procedures and departmental and legal policies
Familiarity with financial and facilities management principles
Proficient in MS Office
An analytical mind with problem-solving skills
Excellent organizational and multitasking abilities
Ability to architect strategy along with leadership skills
Excellent active listening, negotiation, and presentation skills
Competence to build and effectively manage interpersonal relationships at all company levels.
In-depth knowledge of labour law and HR best practices
Must be a Member of the Human Resource Institute of Zambia
Lupiya’s Mission:
Lupiya's mission is to foster financial inclusion in Zambia by simplifying borrowing processes and requirements. We believe every Zambian should be accorded fair opportunity to access financing.
Method of Application
Submit your CV and Application on the Company Website:
TopFloor Zambia
Posted Job · about 1 month ago
Chief Compliance Officer
5 May 14:00
Lusaka
TopFloor's client, a Commercial Insurance business in Zambia, is seeking to hire a Chief Compliance Officer. This is primarily a legal compliance role whose purpose will be to ensure the organizational and business processes comply with Government regulations.
Key Responsibilities:
Monitor all operational processes and procedures using a compliance management platform to ensure that the company complies with all legal regulations and ethical standards.
Manage information flow by researching, recording, and analysing data and information.
Train and educate staff so that they are informed of any legal changes and updates to compliance guidelines.
Conduct regular assessments to determine whether policies are compliant with the law.
Develop a risk management framework and continuously assess and evaluate risks and identify mitigation mechanisms.
Develop and ensure implementation of a compliance plan to ensure all aspects of the company’s operations are in line with relevant regulations.
Keep abreast of local and global best practices with respect to compliance and risk management for the organization’s operations and make recommendations.
Responsible for legal & regulatory compliance management including monitoring and reporting on changes to applicable statutes and regulations.
Responsible for contract management; drafting standard contracts and specialized contracts, review and negotiate contracts and ensuring such documents and third-party contracts are properly and promptly executed.
Maintain proper coordination between the legal function and other user departments with respect to contracting with suppliers, vendors and third parties.
Desired Skills, Qualifications and Experience:
Bachelor’s Degree in Law from a recognized University.
Must be a compliant member of the Law Association of Zambia (LAZ).
Risk management and compliance experience of not less than 3 years.
High-level interpersonal and cross-cultural skills.
Should be well conversant with the law with legal and moral integrity.
Critical and analytical thinking and problem-solving skills.
Good oral and written communication skills.
Strategic thinking.
Good command of English.
Expert knowledge of the company and the relevant market.
Quality focus and attention to detail.
Strong presentation skills.
Method of Application
Applicants should email their resumes with the job title as the email subject. Only shortlisted candidates will be contacted.
Zambart
Posted Job · about 1 month ago
Radiographer
5 May 14:00
Ndola
Zambart is a research-focused non-governmental organization that conducts research on HIV and Tuberculosis to help control and mitigate the impact of the dual epidemic. Zambart staff form an interdisciplinary team with a range of expertise including epidemiology, clinical science, social science, laboratory, operations research, health systems and services research, health policy analysis, health economics, health communication research compliance and counselling.
Study Summary - “Ubumi Bwandi” (My health, my choice): Integrated wellness screening and prevention in Zambia.
The project is scheduled to run for 18 months from January 2023 to June 2024 and will be conducted in Chipukulusu-Mapalo community (intervention site) and Chifubu (as the control site), Ndola district. The Overall aim of the project is to improve the health of the community population by identifying individuals with undiagnosed TB, and other chronic conditions, as well as providing health information, multi-disease screening and preventive therapies. The implementation will be conducted at two levels, the primary health facility (Chipulukusu-Mapalo clinic) and a community hub which will be embedded within the community.
To support their wide range of research activities, there are exciting job opportunities for the following position:
Radiographer – (1 full time and 1 Part-time) 12 Months Contract
Position summary: Reporting to the Study Manager. The Radiographer will responsibility for ensuring that every community member who needs a chest x-ray gets one and they should produce quality CXR’s with the ability to interpret x-rays.
Responsibilities:
Report to the site Team Leader.
Prepare an SOP on CXR services screening procedure at the hub.
Performs an equipment and accessories’ check every morning (using available check list).
Explain to the participants the chest X-ray procedure and re-assure them of their safety.
Perform the chest X-ray procedure as per standard guidance from radiation protection authority, using a mobile X-ray machine.
Read the CAD4TB X-ray images and interpret to the participant.
Ensure that maintenance checks on the x-ray machine are done as and when required.
Requirements
Diploma in Radiology and minimum of two (2) years of work experience.
Experience in operational research planning.
Computer literacy and ability to use an electronic data capture device (tablet)
Strong organizational and management skills. Self-motivation and attention to details.
Excellent oral communication skills
Knowledge of the main local languages in the area.
Registered with HPCZ and have current practicing license.
Added advantages
Knowledge of the study community and an understanding of the dynamics.
Previous research experience.
Ability to work in a diverse team.
Method of Application
Applicants from outside Ndola should find their own accommodation and be willing to work away from home over extended periods.
Only applicants who meet the criteria for the above position should submit their application letters and CV to The Human Resources Manager by hand, or by emailing the application letter and CV only (without certificates) stating in the reference the position you are applying for.
BDO Zambia
Posted Job · about 1 month ago
Executive Assistant to the Managing Director
5 May 14:00
Lusaka
BDO Zambia has a rapidly growing admin practice looking for enthusiastic professionals to join their team.
Responsibilities
Provide high level assistance to the Managing Director
Managing the MD’s schedule and diary
Handling critical communication with clients, management and staff
Keeping records of corporate documents, reports and files
Managing confidential information
Providing administrative support
Any other duties assigned
Qualification
Bachelor’s degree in Business Administration or equivalent work experience
At least two years traceable experience in a similar role,
Ability to anticipate needs and preferences
Articulate and confident
Scheduling expertise and organisation skills
Proficient use of Microsoft Excel, PowerPoint, and Word
Excellent critical analysis, problem solving and business writing skills
Strong written and verbal communication skills
Good client servicing skills
BDO Zambia offers
A competitive remuneration package
Method of Application
All applications should be sent by email with the headline EXE ASSISTANT.
Visit www.bdo.co.zm for more information.
Only shortlisted candidates will be contacted.
Rio Tinto Group Mining Company Zambia
Posted Job · about 1 month ago
Geoscientist Graduate – Zambia
7 May 14:00
Lusaka
Opportunity for geoscience graduates to gain experience with leading global exploration company on various projects.
Location Zambia
About The Role
Finding better ways to provide the materials the world needs.
Rio Tinto is looking for Geoscientist Graduates to apply technical knowledge undertaking a range of project tasks whilst experiencing all aspects of mineral exploration with a leading exploration team.
The Geoscientist Graduate is expected to contribute to the team’s output through completion of assigned tasks, working with or without direct supervision.
Tasks shall be assigned by senior team members and interacting with other team members that will increase with experience to contractors and communities.
It is essential that you are based or have rights to work in Zambia as the role is FIFO (fly in, fly out) or DIDO (drive in, drive out) to camp on a 3 week on 2 weeks off or 3 week on 1 week off rotation in the field.
Reporting to the Project or Senior Project Geoscientist in a collaborative community, you will
Assist in all aspects of exploration programmes by acquiring and interpreting geological data including but not limited to collecting and preparing geochemical samples, geological mapping, drill sampling, geological logging of drill core and petrophysical data.
Preparing and submitting maps, records of exploration and reporting on exploration activity.
Assisting in planning and executing reconnaissance field trips, and exploration drill out programmes.
Contributing to technical presentations on potential projects.
Assisting the project manager with contractor management through the supervision of drilling and geophysical crews using standard work practices.
Supervision of local field teams, take responsibility of own and nominated staff performance in line with RT principles of collaboration and living their values.
Provide leadership in HSEC by anticipating current and future risks and manage associated controls.
Ensuring all work is carried out safely accordance with RT HSE requirements.
Ensuring that exploration data and documents are appropriately managed and catalogued in line with the data management requirements.
What You’ll Bring
Tertiary honours Degree in Geology/Geoscience.
Be a recent graduates or have a maximum of 2 years relevant experience.
Be willing to work within a field-based resources exploration environment.
What Rio Tinto is Offering
A commitment to the safety of yourself and your team.
A safety-focused and inclusive working environment.
Career development & education assistance to further your ambitions.
About Rio Tinto
Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it explorers, inventors, entrepreneurs. Pioneers.For nearly 150 years, Rio Tinto has been a company of pioneers – generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress. Rio Tinto's iron ore has shaped skylines from Shanghai to Sydney. Their aluminium – the world’s first to be certified “responsible” – helps planes fly and makes cars lighter. Their copper helps wind turbines power cities, and their boron helps feed the world, and explore the universe. Their diamonds help us celebrate the best parts of life.
Where you’ll be working
Exploration and discovery have been the driving force behind Rio Tinto's business for nearly 150 years. Exploration Africa-Europe is building a strong technical team in Zambia to undertake the safe prospecting and technical evaluation of potential copper developments within the region. Initial prospecting activities will include geological mapping, drilling and resource modelling; complemented with community and environmental characterisation work.
Every Voice Matters
Rio TInto is committed to an inclusive environment where people feel comfortable to be themselves. They want their people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to their success. They treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or anything else that makes us different.
Method of Application
Submit your CV and Application on the Company Website.
Zambia National Commercial Bank (ZANACO)
Posted Job · about 1 month ago
Operational Risk Specialist
7 May 14:00
Lusaka
JOB PURPOSE
The Operational Risk Specialist is responsible for providing Management Assurance on the effectiveness of controls identified to manage risks in the bank. The role holder will also be responsible for assisting the Head of Business Assurance develop risk responses. He/She will ensure that the department performs its core functions of coordinating, Internal Controls Over Financial Reporting, oversee the validation of audit and other control issues as well as conducting post Implementation Reviews on Projects.
JOB RESPONSIBILITIES
Assist with timely identification, assessment, mitigation, reporting and escalation of all identified Operational Risk Exposures. Assist in the identification of new business risks and implementation of appropriate controls to mitigate these risks.
Assist stakeholders across the business in the management and implementation of the Operational Risk Framework.
Assist with monitoring the implementation of action plans to address operational risks on the Risk and Control-self Assessment/Risk Registers.
Conduct risk awareness programs in the bank as far as Business Assurance is concerned.
Any other responsibilities or tasks as maybe assigned by management
1. Risk Identification, Assessment and Evaluation
Assist with the implementation of an agreed programme for ICORF across the Business to identify the key business process risks, determine the effectiveness of controls and drive out remedial actions for improving the business’ control framework.
Assist in ensuring an appropriate ownership of controls and risks within the Business.
Assist with the preparation of an ongoing internal controls assessment, with proper development of monitoring and testing.
Assist the Head of Business Assurance ensure appropriate ownership of risk within the Business.
Responsible for the preparation of an ongoing risk assessment, with proper development of monitoring and testing.
Assist with the implementing a process to establish line of business accountability.
Assist with managing the risk mitigation and escalation and reporting processes.
2. Business Assurance
Undertake business assurance reviews and control self-assessments to determine whether internal controls including controls over Financial Reporting are robust and functioning efficiently and effectively.
Undertake business assurance reviews and control self-assessments as per agreed program with the unit Head
Prepare and submit business assurance review reports identifying findings and making recommendations for actioning.
Report on the status of business assurance review recommendations to relevant stakeholders as required
Undertake the Post Implementation Reviews of projects as agreed with project sponsors
Assist with the validation of audit issues and all findings from other reviews
Responsible for the review and monitoring business unit’s application of risk responses and mitigation strategies.
3. Risk Monitoring
Monitor risk and communicate information to the relevant stakeholders to ensure the continued effectiveness of risk management strategy.
Assist with the review and validation of updated business units process.
4. Information and Communication
Deliver training to line of business personnel, Risk Management staff and others on entity wide and operational risk best practices and other industry best practices.
Provide authoritative and consultative advice and support to management and employees
Assist with the ongoing development and implementation of entity wide risk and operational risk management issues, including such things as being the subject matter expert on operational risk activities associated with risks, controls, testing, remediation and reporting.
5. Audits and Reviews Preparation and Facilitation
Help in the response to internal and external audits and requests for information.
Assist in the evaluation of audit and examination findings and implementation of corrective action and needed responses.
Requirements
QUALIFICATIONS/EXPERIENCE
Education: University Degree in Economics, Accountancy, Banking or Business Administration
Minimum Experience: At least 5 years’ experience in the banking sector
Professional Certifications: Must be a member of the Institute of Operational Risk (IOR)/Global Association of Risk Professionals (GARP) or any internationally recognized risk institutional.
Good knowledge of the bank’s policies & procedures, products and services.
COMPETENCIES
Delighting Customers
Drive for Results
Teamwork
Planning and Optimizing
Interpersonal skills
Method of Application
Submit your CV and Application on the Company Website.
Whence Financial Services
Posted Job · about 1 month ago
Loan Consultant x 8
5 May 14:00
Kalumbila
The following will be your key responsibilities:
Scout, market, engage potential clients.
Build own clientele.
Perform initial appraisals and evaluation of loan applicants by thoroughly examining their applications.
Assess creditworthiness through background checks and vetting loan applicants to establish
eligibility to get credit facilities.
Cultivate trustworthy referral networks with existing clients.
Suggest alternate channels to sell Whence Services.
Forge trust based relationships and enhance customer satisfaction.
Work within established regulations and adhere to all legal requirements at all times.
Requirements for the jobs:
Full grade 12 Certificate with credits or above in both English and Mathematics.
Tertiary education with a minimum of a certificate in any given field.
A good grasp of Microsoft packages i.e. Microsoft Word and Microsoft Excel.
Excellent communication and interpersonal skills.
Ability to work under minimum supervision.
Must have the mettle to meet tight deadlines and exhibit calmness and composure under pressure.
Experience in any industry is an added advantage.
Must be at least twenty (20) years or above.
APPLICANTS ARE REQUIRED TO WRITE AN ESSAY ABOUT ANY ONE OF THE FOLLOWING:
Away from academics, what have you personally or professionally achieved against the odds that makes you proud of yourself?
Write about a time you personally intervened in a situation, either at group, family, institution or organizational level to avert making serious losses, damage or a major adverse outcome.
Write about a moment you needed to show resilience of character to overcome a major huddle or achieve your objectives by sticking to your position and achieved the required results.
Write about a transformational product, service or proposal you made at your workplace, or business that completely transformed your organisation.
Your typed essay should not exceed 400 words.
Method of Application
Interested candidates can send their applications via email. Please take note that the subject of your email should be Kalumbila Branch. Alternatively you can submit your application by hand.
Smart Motors Ltd
Posted Job · about 1 month ago
Marketing Manager
5 May 14:00
Lusaka
Main job requirements:
Must have a degree in marketing, communication or any related field
Must have 2 or more years experience in marketing
Intimate understanding of traditional and emerging marketing channels
Excellent communication skills
Ability to think creatively and innovatively
Budget-management skills and proficiency
Professional judgment and discretion that comes from experience in the field
Analytical skills to forecast and identify trends and challenges
Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.
Kazang Zambia
Posted Job · about 1 month ago
Human Resource Assistant
28 Apr 15:00
Lusaka
Main Duties
Post new positions on websites, job boards and related social networks.
Assist with screening resumes and applications
Schedule and confirm interviews with shortlisted candidates.
Preparing and sending offer and rejection letters and correspondence to candidates.
Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related concerns.
Assisting in the planning of company events.
Keep HR Records up to date.
Track progress, priorities, and deadlines of various projects.
Assist prepare HR-related reports as needed (like training budgets by department).
Provide support in filling out HR related documents as advised.
Any other work assigned by the supervisor
Skills Profile:
Generic:
Grade 12 School certificate
University Degree /Diploma in Human Resource or equivalent discipline.
Member of Zambia Institute of Human Resource Management (ZIHRM)
Working knowledge of Zambian labour laws.
Excellent interpersonal and communication skills.
Solid organizational skills and attention to detail.
Good analytical skills and data interpretation
Must be computer literate and should be able to use software such as word, excel, PowerPoint
Ability to work with minimal supervision
With at least a one year week experience a similar position
To apply for this job email your details with at least three (3) traceable references
Tearfund
Posted Job · about 1 month ago
Influencing Programme Manager-Zambia
15 May 14:00
Lusaka
Tearfund UK in Zambia is looking for an experienced Influencing Programme Manager. The Influencing Programme Manager will be responsible for implementing Tearfund’s advocacy and influencing work in Zambia.
The Influencing Programme Manager (IPM) will support the Regional Influencing Lead in implementing the influencing work within a designated area of the region in line with the overall direction of Tearfund’s strategy, networking, advocacy and influencing work, as per the key attributes of Model 1 countries, across the region.
The successful applicant will be required to build networks and partnerships to influence government policies and social-cultural practices. Additionally, She/He will develop a preparedness plan to respond to crises by; promoting Church and Community Transformation, Environmental and Economic Sustainability, Reconciled and Peace Filled Societies.
Tearfund is a UK based, Christian INGO working in 50 countries around the world, to lift people out of poverty, using local partners and churches wherever possible.
The successful candidate should possess following prerequisite:
A degree or equivalent in development, management studies or related subjects
Relevant humanitarian experience which includes project management and capacity development, strategic planning and thinking and budget development and management
Excellent people and team management skills
Proven success in securing institutional funding
Excellent written and verbal communications skills in English
If the above describes you, we will love to hear from you.
Please note: This is a fixed term contract of 3 Years based in Lusaka, Zambia, with a possibility of renewal. Applicants must possess the right to live and work in Zambia.
Tearfund is a faith based organisation and applicants must share our statement of faith.
The successful candidate will be offered a Gross Salary of K530,737.00 ZMW Per Annum.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
Method of Application
Submit your CV and Application on Company Website below
SoCha,LLC
Posted Job · about 1 month ago
Evaluation Team Leader (STTA)
15 May 14:00
Lusaka
Activity: USAID/ZAMBIA Monitoring, Evaluation and Learning (MEL) Platform Activity(Z-MELP)
Implementer: SoCha LLC
Company background:
SoCha (a portmanteau of Social and Change) is an independent Monitoring, Evaluation and Learning (ME&L) firm that provides bespoke solutions to social challenges. Since SoCha's inception in 2010, we have grown into a fully-fledged ME&L services firm that specializes in advancing innovative methodologies and changing the way donors find solutions to social problems.
Activity background:
USAID/Zambia has a diverse portfolio with programs in the following areas: Health (HIV/AIDS, Maternal and Child Health, Family Planning and Reproductive Health, Water Supply and Sanitation, Nutrition, Malaria, Tuberculosis); Education (basic education and early child development); Economic growth (Agriculture policy support, private sector, economic opportunity, energy, environment, global climate change, wildlife conservation, energy); and Democracy and Governance (rule of law and human rights, good governance, political environment and consensus building, civil society).
Z-MELP is an implementing mechanism which gives the Mission access to technical and advisory services to design and carry out specialized multiple, third-party, MEL tasks including practices, processes, and requirements that support Program Cycle implementation.
Scope of Work
Z-MELP is looking to recruit a team leader for an anticipated evaluation of a large-scale USAID/Zambia Health Activity focused on providing a multidisciplinary approach to support HIV epidemic control. The Team Lead will be responsible for the overall management of the evaluation, including coordinating, drafting, and packaging the deliverables in conjunction with Z-MELP management. The Team Lead will also develop the outline for the draft report, present the report, and submit the final report to USAID/Zambia within the prescribed timeline after incorporating USAID/Zambia staff comments. This position is contingent on donor approval and funding. The evaluation is expected to run from May 2023 to September 2023.
Evaluation Team Leader Responsibilities
Coordinate and guide the delivery of a high-quality evaluation according to the Scope of Work (SOW).
Provide technical leadership throughout the evaluation process.
Coordinate and manage the design of evaluation tools with the Z-MELP assigned evaluation specialist/methodologist.
Prepare the draft and final reports.
Prepare final presentation of evaluation results to be presented to USAID.
Provide technical guidance to the staff, consultants, and other partners brought on board to support this activity under the Z-MELP contract.
Facilitate, participate in, and contribute to technical and coordination meetings, workshops, learning platforms, capacity building exercises, and other events.
Assist Z-MELP staff as needed in project management.
Minimum Qualifications and Experience
At least 15 years of experience in HIV related health programing, health evaluation, health research or similar field.
At least 5 years of program evaluation experience.
High-level of technical expertise in evaluating the implementation of clinical and non-clinical components of HIV/AIDS programs; in-depth knowledge of current global strategies.
High-level of technical expertise in reviewing and evaluating HIV prevention, care, and treatment (including prevention of mother-to-child transmission) programs, and the integration of nutrition and family planning in HIV/AIDS programs.
Expertise in monitoring and evaluation.
Experience in leading USAID funded evaluations and knowledge of USAID evaluation requirements (as laid out in ADS 201 required)
Excellent English report-writing and presentation skills required.
Demonstrated leadership, versatility, and integrity.
Ability to manage a team of local experts within a defined timeline.
Experience in Zambia strongly preferred.
Master’s Degree/MD/PhD preferred.
Location
This position is in Lusaka with travel within Zambia.
LOE or Contract Length
This is a short-term technical Assistance (STTA) position, and the total estimated Level of Effort is anticipated to be 45 days.
Qarah
Posted Job · about 1 month ago
Digital Content Creator Assistant
10 May 14:00
Lusaka
Are you young, social and digital media savvy who enjoys creating content across several digital media platforms and knows how to develop eye catching and intriguing content? Qarah is looking for you to join their team.
What Will You Do?
1. You will be responsible responsible for producing multidimensional content that engages, appeals to, entertains, and educates, to Qarah's portfolio of clients from a business perspective. You will be responsible for making an enduring mark in the consumer’s mind by capturing and retaining their attention amid the online migration boom of enterprises.
2. You will need to research and write content, develop branding strategies and maintain it throughout the content therefore, consistency is the key.
3. Creating content which will catch maximum customer interest.
4. Planning of digital marketing strategies and developing appropriate content to distribute across different channels.
5. Study the latest market trends to increase brand awareness and gradually build on a steady online consumer base.
6. Manage & Monitor social media engagement to identify consumer needs
7. Brainstorming and suggesting new ways to improve the traffic by tapping into new platforms and channels.
8. Update the website, social media and content pages periodically.
9. Create engaging and innovative content such as graphics, short videos, motion graphics and developing new ways to connect with clients and consumers online.
What Do You Need To Be?
1. You need to be creative and innovative.
2. You need to be energetic and bursting with ideas.
3. You need to have a strong work ethic and willing to learn.
4. You need to be able to write and edit. Eye-catching headlines and exciting captions are the first elements that attract audiences
5. You need to understand Branding , Sales & Marketing.
6. You need to be goal oriented and customer oriented.
7. You need to be able to pay attention to detail along with a creative mind.
8. You need to be able to work remotely unsupervised.
9. You need to enjoy creating and analyzing content, brainstorm ideas that are out of this world and interact with audiences online.
10. You will need to be able to manage multiple projects running to meet deadlines and multitask continuously.
11. Have fun doing what you do!
Ability to show example of content creation through digital platforms will be advantageous.
QUALIFICATIONS
Minimum of a Diploma In marketing, Business Administration, Public Relations.
A trackable minimum experience of two years in digital content creation.
ActionAid Zambia
Posted Job · about 1 month ago
Fundraising Manager
5 May 14:00
Lusaka
ActionAid Zambia (AAZ) is part of the ActionAid Global (AAG) Federation, sharing common values and aims to drive social change towards a just, equitable and sustainable world. AAZ works with the marginalized, excluded women and young people, their organizations, and social movements to address the structural causes of social injustice, gender inequality and poverty.
ActionAid Zambia has a vacancy for an experienced and suitably qualified Zambian to take up the following position:
1.0 POSITION: FUNDRAISING MANAGER
Duration 24 months
Location: Lusaka
1.1. PURPOSE OF THE ROLE
The holder of the position shall be responsible for fundraising activities of ActionAid Zambia. He or she will lead the identification of existing and new funding opportunities and support the proposal development team in the fundraising process.
1.2 SPECIFIC DUTIES
Business Development
Funding Strategy
Support the Country Director to lead in updating the Fundraising Strategy in line with the Country Strategy Paper as well as ActionAid International global funding policies and frameworks.
Lead the implementation of funding annual plan.
Explore existing and alternative funding options suitable for ActionAid Zambia funding needs.
Identify new and potential funding mechanisms/opportunities in Zambia, regional and donor community.
Compile monthly income generation reports, comprehensive quarterly activity reports and annual fundraising reports.
Responsible for diversification of income streams by engaging in corporate partnerships and philanthropy funding opportunities.
Donor relations and Proposal Development
Support Country Director/Head of Programmes to build alliances with donors, corporations, and NGOs to support ActionAid Zambia work.
Undertake donor scoping and mapping in line with Country Strategy Paper (CSP)
Collate intelligence/mapping of opportunities already available at country program and regional levels.
Undertake go/no go analysis for available funding opportunities.
Support proposal development teams in the fundraising process
Negotiates implementation of contracts and MoUs with donors and partners in collaboration with the programmes manager and the finance manager
Monitor donor activities to ensure that relationships, follow-up, and reporting are being managed appropriately.
Child Sponsorship and Individual Giving
Oversee sponsorship funding operations to ensure quality and timely management of funding and sponsorship communications.
Oversee maintenance of sponsorship targets, standards, and communication as well as sharing of learning on sponsorship developments.
1.3 MINIMUM REQUIREMENTS
A bachelor’s degree in development studies, Economics, Development Finance and or Social Sciences
A master’s degree relevant to job requirements will be a highly added advantage
1.4 ESSENTIAL KNOWLEDGE & SKILL
Demonstrated understanding of national and international aid environment and trends
Demonstrated results in achieving large institutional grants.
Experience in identifying and winning a diverse mix of funding opportunities (institutional, high net worth, charity and philanthropy etc)
Conversant with national socio-economic and political environment
Proven research, analytical, communication and report writing skills.
Good contacts and relationships with people working in donor agencies nationally and regionally.
At least 7 years professional experience in inter-institutional relationship management, programme development and fundraising
1.5 OTHER REQUISITE COMPETENCIES
Demonstrate understanding of the AAZ’s priorities and goals and effectively analyses complex problems.
Agility to changing trends and ability to learn new concepts.
Capacity building of staff on resource mobilisation through training, coaching and mentoring.
Ability to express ideas concisely and disseminating information about decisions and plans.
Ability to focus on strategic deliverables, managing workloads and meeting set targets.
Adherence to stated values and good ethical conduct when recommending for and making decisions.
To apply, send a cover letter and Curriculum Vitae highlighting how you match the criteria in the Job Description to the following email address. Alternatively, applications can be sent by hand.
ActionAid is an equal opportunity employer. Qualified women are encouraged to apply.
Note: While we value all applications, we can only respond to short listed candidates.
AB Bank Zambia Ltd
Posted Job · about 1 month ago
Portfolio Management Officer
30 Apr 14:00
Lusaka
The PMO shall be responsible for the management of loans in the Branch Portfolio. They are fully responsible for the Branch portfolio quality as follows;
The Branch portfolio, must ensure punctual repayments by monitoring loans assigned to him, as well as through contacting and visiting clients
In case of late payments, the PMO must take immediate measures, including contacting client and guarantors, on-site visits and assisting in any legal procedures until full repayment of the loan
The PMO implements recovery measures as assigned by the respective Supervisor
The PMO participates in the recovery committee and makes relevant proposals that ensure the recovery of the loan. His/her participation is active, critical and conscientious
All necessary credit forms must be filled in by the PMO when a decision has been taken during the recovery committee
The PMO is responsible for both pre and post loan disbursement, verifying information provided by the Business Officer to ensure high quality of the loan portfolio and decision making
The Portfolio Management Officer will conduct his/her work in compliance with applicable standards and Ethics. In addition, he/she will conform with the Bank’s internal procedures and policies
The PMO must demonstrate a comprehensive knowledge of the Bank’s credit cycle, procedures and credit regulations, especially with respect to recovery
In-depth knowledge of credit products
Demonstrates awareness of their importance and complies 100% with them without any support of superiors; 99% accuracy in fulfilling the tasks
In executing his/her duties the PMO will ensure that he/she delivers a high-quality service to the clients by;
Providing a professional and friendly service to all clients
Understanding customer needs and work with supervisor to develop plans to address them
Proactively following up on all client transactions performed to ensure completeness
Attending to, resolving customer’s queries, and providing prompt feedback
Acting as a liaison between clients and branch management; escalating client queries to supervisors and explaining supervisor’s feedback to clients
Minimum Qualifications
Minimum diploma in any business course or equivalent
Sound knowledge of general banking law and practices
Strong interpersonal and communication skills
Prior experience in Banking will be an added advantage
Mobicom Africa Ltd
Posted Job · about 1 month ago
Human Resource Intern
30 Apr 15:00
Lusaka
Mobicom Africa LTD is a fast growing company which is seeking for a hardworking and motivated HR intern to work in the HR department on the day to day administrative tasks and activities. If you are ready to pursue a career in HR and looking for an opportunity to exercise and grow your skills, this is the position for you.
Main Duties.
Post new positions on websites, job boards and related social networks
Removing job advertisements from the website, job boards and social media platforms once vacancies have been filled.
Assist with screening resumes and applications to identify suitable candidates to fill company job vacancies.
Schedule and confirm interviews with shortlisted candidates.
Preparing and sending offer and rejection letters and correspondence to candidates.
Assisting in coordinating new hire orientations.
Responding to staff inquiries regarding HR policies, employee benefits, and other HR-related concerns.
Assisting in the planning of company events.
Collect and update our internal databases with new employee information, including contact details, employment forms, as well statutory employee related documents.
Gather and maintain payroll data including leave schedules, working hours, and bank accounts.
Keep HR Records up to date.
Help prepare Word, PowerPoint, and Excel documents.
Track progress, priorities, and deadlines of various projects.
Prepare HR-related reports as needed (like training budgets by department).
Provide support in filling out HR related documents as advised.
Ensure that all recruits and exits have completed their requisite documentation.
Requirements
University Degree /Diploma in Human Resource or equivalent discipline.
Working knowledge of Zambian labour laws.
Experience with Microsoft Office Suite and resume databases.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced, team-oriented environment.
Solid organizational skills and attention to detail.
Qualifications
Grade Twelve Full Certificate.
University Degree/Diploma in Human Resource Studies.
Mobicom Africa Ltd
Posted Job · about 1 month ago
Accountant and Assistant Accountant
30 Apr 15:00
Lusaka
We are seeking to recruit two(2) outgoing and dedicated individuals who are interested in rewarding accounting careers to join our team as an Accountant and Accounts Assistant. The Accountant and Accounts Assistant will analyze complex financial and accounting records and insure integrity of information by recording, verifying and consolidating reports, and over see all company accounting operations. They will insure daily accounting processes, business activities and operations such as payables, receivables, expenses, receipts and disbursements are precise and efficient.
Accountant Duties
a) Reporting to Chief Financial Officer (CFO)
b) Manages all accounting operational expenses as well as individual employee expenses. The accountant will monitor weekly/ monthly/ annual communications of the accounting department on sales and margins and tracks the expenses against allocated budget or forecast.
c) Assists with any regulatory expenses, to ensure accurate and timely compliance.
d) Processing and posting invoices and the preparation of any necessary cheques.
e) Reviews and prepares the business’s cost distribution reports and tracks project costs, ensures project cost accuracy, monitors timelines, and classifies project assets. In this position, the accountant further contributes to the departments or the overall business’s projects as assigned and applies proper internal accounting controls and focuses on the enhancement of these controls.
f) Prepares and reconciles the accumulation of all the business’s financial data for the accurate and timely accounting of all operations.
g) Prepares journal entries and account reconciliations for the opening of a financial period to the close and ensures that all financial records are properly maintained and in compliance with generally accepted accounting principles.
h) Tasked with the preparation and presentation of key financial reports on periodical business operations, profit, inventory, cash flow, and expenditures across the business. Assists in the preparation of the end of period supporting documentation and account analyses for end of period audit review by external auditors.
i) Prepare monthly/ weekly/ annual management financial statement and explains their variance against budget/ forecast for submission to CFO.
j) Co-ordination payroll, commission payments, travel expenses for all employees, and other minor human resource matters as needed. The accountant will also liaise with both internal and external business counterparts, for example, auditors, to perform his daily roles in regard to cost control and operational expenses.
k) Perform other duties as delegated by the Chief Financial Officer.
Accounts Assistant Duties
a) Reporting to Accountant
b) Assists with any regulatory expenses, to ensure accurate and timely compliance.
c) Processing and posting invoices and the preparation of any necessary cheques.
d) Review and prepare the business’s cost distribution reports and tracks project costs, ensures project cost accuracy, monitors timelines, and classifies project assets.
e) Contribute to the departments and the overall business’s projects, proper internal accounting controls and focuses on the enhancement of these controls.
f) Prepare and reconcile the accumulation of all the business’s financial data for the accurate and timely accounting of all operations.
g) Prepares journal entries and account reconciliations for the opening of a financial period to the close and ensures that all financial records are properly maintained and in compliance with generally accepted accounting principles.
h) Tasked with the preparation and presentation of key financial reports on periodical business operations, profit, inventory, cash flow, and expenditures across the business. Assists in the preparation of the end of period supporting documentation and account analyses for end of period audit review by external auditors.
i) Prepare monthly/ weekly/ annual management financial statement and explains their variance against budget/ forecast for submission to business accountant
j) Co-ordination payroll, commission payments, travel expenses for all employees, and other minor human resource matters as needed. The accountant assistant will also liaise with accountant, both internal and external business counterparts, for example, auditors, to perform his daily roles in regard to cost control and operational expenses.
k) Perform other duties as delegated by Accountant
Required skills
a) Highly detail oriented and organized
b) Ability to meet constant stream of deadlines
c) Proven ability to work independently and collaboratively
d) Possess solid communication, leadership, analytical and problem -solving skills
e) Familiarity with accounting software and programs, accounting standards and government legislations such as PAYE, income Tax and VAT Acts.
Qualifications and Experience
a) 3-5 years hands on experience in a management role.
b) Bachelor’s Degree in Accounting or Finance.
c) Professional Accountancy qualification ACCA/ZICA/CIMA
d) Must be a certified member of ZICA
e) Relationship Management & Team Management (Managing large teams)
f) Knowledge of accounting software’s and MS office
g) Business acumen with a problem-solving attitude.
h) Excellent communication skills.
i) Able to maintain confidentiality when handling company financial information
j) Interested and qualified applicants should submit their application
Right to Care Zambia
Posted Job · about 1 month ago
Professional Counsellor
28 Apr 15:00
Zambia
About us
Right to Care is at the vanguard in supporting and delivering prevention, care, and treatment services for HIV and associated diseases. We work with the government and communities to find pioneering solutions to build and strengthen public healthcare.
We embrace a strong entrepreneurial culture and focus on innovation and the use of technology to enhance services, address skills shortages, and deliver quality healthcare outcomes. Our areas of expertise include HIV and TB care and treatment, pharmacy automation, medical male circumcision, and cervical cancer diagnosis and treatment.
Right to Care Zambia has been awarded a five (5) year project funded by the USAID through the PEPFAR mechanism. The USAID – Action HIV project aims to reduce HIV mortality, morbidity, and transmission by achieving the UNAIDS and PEPFAR goal of 95/95/95 HIV treatment coverage by providing comprehensive HIV Prevention, Care, and Treatment maintenance services in Luapula, Northern, and Muchinga provinces of Zambia. The USAID Action HIV project will work closely with and in support of the Ministry of Health.
About the position
Request to Hire No.: RTCZ23-018
Date Advertised: 24th April 2023
Closing Date: 28th April 2023
Position: Professional Counsellor
Location: Chilabesa Rural Health Centre
No. of Vacancies: 01
Contract Duration: up to 30th Sept 2024
Contract Type: Fixed Term
Job Grade: 12
Reporting To: HTS Hub Coordinator
Contact Email: vacancy12@righttocare.org
Contact Person: vacancy12
Qualifications and experience
Minimum Required Qualifications and Experience:
Grade 12 Certificate
Diploma in Basic counseling or HIV/AIDS training.
3 years experiences
Trained in HIV Counselling, testing, and ART Adherence
2 years experience in counseling supervision
Desirable Qualifications and Experience:
Degree in Project Management/Public Health/communication
Prior experience working in HIV Management/Control
5 years experience
Healthcare service delivery background
TECHNICAL AND BEHAVIOURAL COMPETENCIES
Problem-solving skills.
Counseling skills
Ability to work under pressure.
Supervision skills (guiding, supporting)
Good interpersonal skill
Personal management skills
HTS linkage Viral Load HVST
Key performance areas
Providing Pre- and Post-Counselling
Plan HTS activities focused on achieving HTS indicators.
Conducting health education to HIVAIDSTB patients
Identifying problems and setting priorities with the patient
Sharing and distribution of IEC materials both at the facility and community.
Case Finding- Devise interventions to find Men, Paediatrics, and adolescents.
Counseling of clients
Risk Assessment and IPV screening
Assist clients in making informed decisions.
Presenting reports to a multidisciplinary team for inputs
Referral of patients to relevant departments and services such as GBV
Entering into the daily register each patient counseled or educated i.e., their age, gender, etc
Ensuring that all HTS registers are updated daily, and all backlog worked on immediately to the current date.
Communicate the statistics to the Line manager by the 25th of each month
Compile and store regular reports relating to RTC–supported HIV service as required by RTC management.
Method of application
Applications in the form of a cover letter and CV must be submitted via email. All applicants are required to complete an online competency assessment accessible using this link – https://my.assessio.com/right-to-care-professional-counsellor—chalabesa Only applicants that complete the two steps above will be considered.
Lancet Laboratories
Posted Job · about 1 month ago
Registered Nurse
28 Apr 15:00
Choma
POSITION IS PERMANENT FULLTIME
Key Competency Requirements:
Relevant Diploma qualification in Nursing
Current registration with GNC
Minimum 2-3 years relevant working experience
Must be computer literate
Ability to communicate effectively
Must have good telephone etiquette
Must be customer oriented with good interpersonal skills
Ability to work in a pressurized environment
Attention to detail and Maintain Confidentiality
Key Responsibilities:
Ensures that patients/ clients from whom a blood or other specimen (e.g. body fluids, tissue and excretion) is to be taken, are correctly identified and educated about the actual procedure and their rights, in compliance with relevant standard operating procedures.
Draws blood and collects non-blood specimens from patients/ clients at various locations, using the correct and sterile equipment in a manner that will yield the best results. This may include the use of Point of Care (POC) biomedical instrumentation systems and rapid testing kits for pathology.
Observes the physical condition of patients during blood taking and applies sound first aid practices in order to ensure the safety and comfort of patients/ clients.
Ensures that bio-hazardous waste is disposed of in the correct manner to comply with relevant safety protocols and standard operating procedures.
Keeps records of specimens collected and ensures that all patient details and clinical information is accurately recorded.
Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turn around requirements
Monitors stock levels of all collection materials, including venesection “bleeding” bags, and orders additional stock to ensure the availability of required materials at all times.
Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures and participation (as per delegated responsibilities) in the preparation process for internal and external quality control audits.
Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and other hospital staff.
Assists pathologists with special procedures (e.g. bone marrows, fine needle aspirates, sweat tests, pap smears, etc.) when required and in compliance with relevant working instructions and standard operating procedures.
Uses knowledge of HIV and AIDS to provide pre-test information and support where relevant.
Receiving cash from patients and ensuring banking of monies in accordance with relevant standard operating procedures.
Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/sites.
Processes sample registration (“logging”) and queries according to set standard operating procedures.
Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time.
Method of application
Submit an application please send your CV, copy of Identity document, copies of qualifications and cover letter via email.
No late applications will be considered after deadline of submissions. Candidates must avail themselves for background checks and interview. Should you not receive any communication by 31st May 2023 please consider your application unsuccessful.
International School of Lusaka
Posted Job · about 1 month ago
School Nurse
7 May 15:00
Lusaka
The International School of Lusaka is one of the oldest and largest international schools in Africa. Our school is a vibrant, diverse community with teachers and students from nearly fifty different countries. We provide a modern, student-centered education with curriculum from the International Baccalaureate Organization and other sources. We seek application from enthusiastic, qualified and experienced individuals for the following positions to start immediately:
1. School Nurse
REPORTING TO: School Principals/Facilities Manager
International School of Lusaka is seeking to fill a school nurse position. The successful candidate will demonstrate the ability to create an atmosphere of support, trust, respect, and rapport in the nurse’s office and to ensure a healthy environment for students and staff.
Qualifications and Skills: – Qualified candidates must posses the following:-
Degree or Diploma in Nursing
An interest in children and public health
Strong interpersonal and communication skills
IT skills
Be able to demonstrate leadership skills
Experience of having worked in a private health facility will be an added advantage.
Registered with the ZGNC and have a valid practicing license
Key functions and responsibilities
Ensure compliance with procedures, protocols, and other instructions provided by the Principals
Provide nursing care and physical screening to students; assess students and implement first aid measures for students as needed
Assume responsibility for appropriate assessment, planning, intervention and evaluation, management, and referral activities for students
Implement and record required screening programs; notify parents when further medical evaluation is indicated
Administer, as required, medications and nursing care procedures prescribed by the student’s physician
Initiate emergency procedures for students and staff as needed
Support health education programs in the School
Follow procedures for Child Protection and Duty of Care
Maintain and ensure accurate records of data in the management system
Method of Application
Interested candidates should submit an application letter and curriculum vitae by email to the Human Resource and Administration Officer, International School of Lusaka.
International School of Lusaka
Posted Job · about 1 month ago
Swim Coach/Lifeguard/PE Teacher
7 May 15:00
Lusaka
Reporting to: Athletics Director/PE-HOD/Swim Coach
Key Responsibilities
Lifeguard and Swim Coach Responsibilities
Knowledge and ability to evaluate water conditions at ISL pool facilities, or other offsite natural pools, streams, or rivers to determine any potential dangers or hazards
Swimming proficiency and comfort in all types of water conditions
Able to coach swimmers from beginner to advanced
Physical Education Role Responsibilities
Instructs or assists classes in fundamentals of swimming as needed
Teaches, assists in PE lessons during swimming off-season
Provides effective swim coaching to students of all ages and ability levels
Organizes and conducts swim meets or competitions as needed
Required Education and Experience
Bachelor’s Degree/Diploma in Physical Education or similar
Minimum of 2 years of related work experience
Certified Red Cross Lifeguard Training Certificate, or equivalent
Red Cross CPR for the Professional Rescuer, or equivalent
Red Cross Standard First Aid, or equivalent
Method of Application
Interested candidates should submit an application letter and curriculum vitae by email to the Human Resource and Administration Officer, International School of Lusaka.
International Development Enterprises
Posted Job · about 1 month ago
Director – Strategy and Innovation Unit
30 Apr 14:00
Lusaka
Position reports to: Country Director
Supervises: Strategy and Innovation Unit (Monitoring and Evaluation Manager; Gender, Equity and Social Inclusion Manager; and Communications and Information Sharing Coordinator)
JOB PURPOSE OF THE UNIT
The Strategy and Innovation Unit (SIU) of iDE Zambia is responsible for ensuring that strategies relevant to the Zambia context are developed and implemented. It also ensures that strategies developed by iDE global and elsewhere are adapted and customized to align with the needs of the people we work with in the country. The SIU Director will keep close liaison with technical units at iDE global to contribute to strategy development, adoption and adaptation and provide feedback on the effectiveness and appropriateness of the strategies.
THE POSITION
The SIU Director will lead a team of technical Coordinators who will provide guidance and advise to the Program unit to ensure that strategies are developed, adopted, adapted, implemented.
ROLES AND RESPONSIBILITIES:
A. Develop and guide Country office strategic directions.
a. Develop strategies such as Monitoring, Evaluation, Research and Learning (MERL) Strategy, Gender Equity and Social Inclusion (GESI) strategy, Communications strategy.
b. Develop/ identify tools to apply in the implementation of those strategies
c. Develop feedback mechanisms between the Program and the Strategy and Innovation units.
B. Provide technical assistance to the projects/ program on the implementation of strategies.
a. Create an understanding of the purpose of each strategy and how it applies to the projects or programs
b. Review appropriateness and relevance of the strategies to the projects/programs
c. Create and nurture linkages with respective iDE Global units
C. Monitor and document the application of the strategies
a. Develop indicators to measure progress and impact of program implementation
b. Create feedback mechanisms between Programs and the Strategy and innovation unit.
c. Plan and provide guidance on the strategy reviews and lead in the design of new strategy direction for the country office.
D. Contribute to Business Development
a. Seek opportunities for new business development.
b. Write proposals and concept notes.
c. Engage potential donors to develop relationships with iDE Zambia
d. Provide proof of concepts to enhance the business development process
E. Contribute to Knowledge Management and Learning
a. Ensure that lessons learnt as well as challenges faced are documented
b. Regularly update the Knowledge Management platform on the Shared Drive.
c. Ensure that all staff have access to the Knowledge Management folder/ platform
F. Collaborate with partners and stakeholders
a. Ensure that iDE Zambia work collaboratively with relevant government Ministries and departments, NGOs and private sector players.
QUALIFICATIONS, EXPERIENCE AND SKILLS
Master’s Degree in Economics, Agriculture, Development Studies, Social Sciences, Social Work or any relevant equivalent qualification.
A minimum of 5 years work related experience in Senior Management Position.
Experience in report writing for donor funded programs, NGOs and/or public sector.
Experience in the design and implementation of Monitoring and Evaluations systems.
Demonstrates awareness and sensitivity to gender and diversity.
In-depth knowledge of government policies and programs;
Proficiency in Statistical Software Packages i.e SPSS, Stata, Excel, etc;
Demonstrable experience in statistical analysis and the ability to undertake complex analytical assignments.
Good time management skills; able to prioritize tasks and to meet deadlines.
Be able to set annual Business Development Targets.
Be able to work with Communications unit in the development of digital briefs and presentations for external stakeholders, tailor and deliver content for the organization’s key stakeholder presentations.
Work with Communications in the development of various initiatives which include – articles, newsletters, social media management, etc
Ensure brand building initiatives are in line with the iDE Zambia’s communication strategy and overall business strategy.
SKILLS AND ATTRIBUTES REQUIRED
Strong communications skills.
Proven problem-solving skills
Ability to multi-task with a high level of accuracy and attention to detail;
Excellent written and verbal English skills;
Ability to deal appropriately with sensitive issues and maintain a high level of confidentiality at all times.
Must be attentive to detail
Strong organizational and planning skills
Ability to identify priorities and work accordingly
Able to work under pressure
Willingness to learn and take on new tasks.
Must be flexible with a positive attitude
Good analytical skills
Demonstrated ability to manage time and perform to strict deadlines;
Ability to manage office equipment like computers, printers and other office equipment.
METHOD OF APPLICATION:
Application letter should be by e-mail with the CV as the only attachment.
Clearly reference the position you are applying for.
Only applicants with the necessary experience and qualifications should respond to this advert.
Women are encouraged to apply.
DIVERSITY STATEMENT:
iDE takes pride in their talented and diverse workforce. Minorities, women, and individuals with disabilities are encouraged to apply. Hiring, promotion, and compensation of employees are conducted without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
First Quantum Minerals Ltd
Posted Job · about 1 month ago
Coordinator, Operations
30 Apr 14:00
Kalumbila
Overall Job Purpose
To manage the day to day operation of activities within your designated area of responsibility to ensure compliance to company guidelines related to safety, honesty, and integrity, commitment to continue improvement to achieve better efficiency, thereby meeting the standard of safety, cost control and production.
To plan, direct or coordinate the Sentinel Pit activities and supervise the production Loading and Hauling.
Specific Job Responsibility
Lead the Load and Haul operation team to ensure compliance to production, cost, efficiency, safety and environmental conditions.
Ensure minimization of equipment damage.
Ensure achievement of all KPI’s. (loading time, spotting time, cycle time, trolley utilization, hanging time, payload compliance, travel speed etc.)
Ensure that the tires are running on good supported haul roads surfaces to minimize wear and tear.
Short term planning and execution of the plan, ensuring all mining controls are in place and followed by the load and haul team.
Ensure that the daily plan is communicated to the Shift Supervisor and Area Supervisors, with the emphasis on them understanding and executing them correctly.
Understand mine plans, drilling and blasting, pit dewatering, proper clean up, maintenance of bench width, no damage to ultimate slopes and stabilizing methods.
Direct mining activities.
Ensure that the production strategies are effectively and efficiently implemented and in line with the organisational goals.
Effectively contribute to team performance and achievement of production targets.
Perform any other duties assigned by the Superintendent.
Job Specific Competencies
Machine Operation Monitoring
Quality Control Analysis
Working knowledge of production equipment
Basic knowledge of condition monitoring
Job specific equipment selection ability
Report writing skills
Knowledge of geometry
Excellent supervisory skills
Knowledge of ground elevations
Key Job Attributes
Detail Orientated
Problem Solving
Professionalism
Must possess Excellent communication skills
Problem solving skills
Must be flexible to work and attend to any shift as assigned
Ability to multi-task
Conflict resolution
Must be an active listener
Must be a good team player
Ability to make precise judgment and decisions
Ability to delegate as and when need arises
Must be able to effectively manage time
Must be smart
Self-driven
Planning skills
Must possess managerial courage
Must demonstrate excellent business acumen
Process oriented
Must be an influencer of positive change
Experience required to perform in this job
At least 5 years’ experience in mining, with not less than 3 years at supervisor level.
Qualifications
Full Grade 12 Certificate
Minimum Bachelor’s degree in a relevant field or better
Must be computer literate
Valid blasting license
First Aid Certificate
Valid Zambian driver’s license
Sunray Power Company
Posted Job · about 1 month ago
Solar Technician
30 Apr 15:00
Lusaka
Sunray is looking to employ a fulltime solar technician. The applicant should have a craft certificate with minimum 2 years of relevant experience.
After this first round quiz, we shall identify and contact 3 to 5 individuals for a second round interview.
The candidate applicants will be contacted directly in the first week of May. If you don’t hear from us, consider your application to be unsuccessful.
Job Description
The employee will be required to:
Work at our offices in Chamba Valley, Lusaka
Develop a good understanding of solar products and the design, sizing, installation, setup and commissioning process
Pre-build and install solar systems
Willing to travel
Requirements
Minimum Qualification: Craft Certificate in Electrical Engineering Field
Experience: At least 2 Years of Practice in similar role
Experience in Solar Installations an added advantage
EIZ Membership Certificate
Skills
Valid Driver’s License
Computer Literate
Excellent verbal and written communication skills
Team Player
Able to work under minimum supervision.
Fill out the quiz online to apply
Homepro Enterprise Zambia Ltd
Posted Job · about 1 month ago
Transport Dispatcher
27 Apr 15:00
In order to satisfy transportation demand, ensure the efficiency of vehicles operation, and ensure the safety and order of vehicle scheduling, and complete the delivery of goods with low cost and high efficiency. According to the requirements of “Process of Inland Transfer and Delivery”, ” Process of Outland Transfer and Delivery ” and “vehicle dispatch regulations” to carry out operations such as carrier selection, vehicle dispatching, and vehicle tracking, and cost control.
Job Description
After receiving the demand, according to the daily volume, combined with the characteristics of the destination and the situation of the vehicle, develop a reasonable plan
Reasonable scheduling and monitoring of the operation, and supervise the arrival and loading of vehicles and the handling of abnormal situations
Monitor the transportation and distribution process and keep track of the distribution situation, report to the Chinese manager and dispatch supervisor in time if there is an abnormal situation.
Execute the management system and operation specifications of the company and the transportation department, and impose penalties on employees who violate the operation according to the assessment requirements
Inspection of insurance and other documents for company owned vehicles and external vehicle resources
Other work tasks arranged by the dept manager
Keep abreast of vehicle situation
Driver inspection report
Qualifications
Bachelors Degree
Grade 12 certificate
understand terrain and driving routes, and proficiently manage and command transportation affairs
1 or 2 years work experience in similar role
23-34 years of Age
Jumbo Wholesale Zambia
Posted Job · about 1 month ago
Salesfloor General Assistants x3
25 Apr 15:00
ob specifications/responsibilities will include but not limited to the following:
Assist Cashiers with Barcodes
Speedy response to cashiers’ calls for assistance
Accurate codes provided to the cashier
Speedy response to customer requests for assistance.
Ensure that accurate product codes are given to the cashier in a quick and efficient manner.
Ensure that customer needs are met timeously and accurately
Customer Satisfaction
Effective communication with all stakeholders to ensure customer satisfaction
Approach customers in the store to establish if they need assistance Through knowledge of products in the store
Deal with customer queries and escalate queries to the relevant manager where appropriate
Work quickly and accurately to satisfy the customer’s request
Shrinkage and breakage control
Minimise shrinkage and breakages
Demonstrate consistent application of internal policies and procedures
Escalate identified problems to the relevant manager
Report suspicious occurrences or people to management and security personnel
Handle stock carefully
Safety
Adhere to all safety regulations at all times.
Adhere to all safety regulations
Report any unsafe conditions and practices to management immediately
Requirements:
More than 1 year of related experience in retail business
Minimum Grade 12 or Equivalent
Experience in a similar position
Excellent interpersonal skills and customer orientation
Attention to detail and working under pressure
Computer literate in MS Office, MS outlook
Excellent communication skills
Excellent ability to sellExcellent attention to detail & planning and organizing skills
Method of Application
For further information about this vacancy/forwarding of application: Name: Marilyn S Mulenga
First Quantum Minerals Ltd
Posted Job · about 1 month ago
Officer, Commercial – Logistics
27 Apr 15:00
At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
Job description:
Overall Job Purpose
Where possible, real-time examination, approval or rejection of all entries generated by clearing agents in the ZRA ASYCUDA system.
Ensure all customs duties and applicable fees are paid to the ZRA in full and on time.
Specific Job Responsibility
Where ASYCUDA online view is available, scrutinise current entries submitted by clearing agents, for correct valuation and customs tariff coding; otherwise constantly update and maintain communications with clearing agents to assess valuations and tariff information.
Initiate all customs payments executed by various Clearing agents on the company Bank Portal. Expedite approval of payments by Finance and Logistics seniors to ensure compliance with customs deadlines.
Expedite all customs releases at all ports in the country to ensure business continuity and avoid delays.
Engage responsible end user department on product specific compliances to ensure the relevant statutory requirements for all imports and exports are met.
Reporting all customs activities such as volumes, expenditure, savings and new occurrences to be shared with the team.
Assist with document processing and archiving as required: ensure shipping document archiving systems are up to date, comprehensively indexed, and secure but accessible
Perform any and all other tasks as required and instructed from time to time
Job Specific Competencies
Up to date with ASYCUDA entry management to ensure rapid input to Finance and Pronto Shipment personnel
Comprehensive knowledge of Zambian Customs clearing procedures
Up to date with all changes to legislation affecting customs operations.
Key Job Attributes
Constantly aware of safety issues
Hard working, energetic, meticulous and focused
Honest, responsible and dependable
Flexible, proactive and reactive to rapid change
Courteous and patient with co-workers and third party contacts
Experience required to perform in this job
At least 3 years’ related experience
Proficiency in Microsoft Office and PRONTO
Qualifications
A university degree or diploma in a Business/Commercial related field is preferred
ZCILT certificate
Cantina Restaurant Group
Posted Job · about 1 month ago
Restaurant Manager
30 Apr 15:00
Job brief
We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.
To be successful in this role, you’ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you’ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.
We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.
Responsibilities
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like OpenTable and PeachWorks
Strong leadership, motivational and people skills
Acute financial management skills
BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Smart Motors Ltd
Posted Job · about 1 month ago
Field Sales Executive
27 Apr 15:00
Must have minimum a diploma in marketing or any related field
Must have experience in field sales
Must be able to work with minimum supervision
Must be between 20 and 35yrs of age
Must be honest
Absa Group
Posted Job · about 1 month ago
Better World Manager
28 Apr 15:00
Dreaming big is in our DNA. Brewing the world’s most loved beers and creating meaningful experiences is what inspires us. We are owners, empowered to lead real change, deliver on tough challenges, and take accountability for the results. We are looking for talent that shares these values, that is ambitious, bold & resilient. We want talent that is looking for fast career growth, cross-functional experiences, global exposure and robust training & development.
The key purpose of this role is to enhance ZB reputation through working on achieving the ABInBev sustainability goals. Better World Manager also works on a shift in social norms and drinking behavior through communities. For this aim he/she partners with different public and civil society relevant stakeholders.
Key outputs and responsibilities:
Capture the main government and society concerns around alcohol consumption behavior.
Develop alongside with Government bodies and Civil Society smart drinking campaigns and programme.
Guarantee business alignment with country and AB InBev responsible consumption laws and policies and support other departments to comply with alcohol legislation compliance.
Promote and protect a favorable alcohol related legislation for the business development.
To record and monitor the business investment in social marketing for the achievement of the AB InBev 1U$ Billion.
Smart Agriculture – implement projects and partnerships to support farmers technical and financial empowerment, specially to those integrated in the business value chain.
Water Stewardship – secure the water required for the breweries and partner to guarantee availability of clean water to communities through partnerships with Government and NGOs.
Circular Packaging – promote company good practices in returnability of bottles and partner with relevant stakeholders to recycle the non-returnable bottles.
Climate Action – whenever there are opportunities support and promote the implementation of clean energy in the breweries and in the value chain.
Entrepreneurship – implement with relevant partners youth entrepreneurship programs and support the creation of working and business skill to young people.
Key attributes and competencies:
Strong leadership skills
Good communications skills
Multi-dimensional thinking
Agile
Strong team player
Self-driven
Open minded and able to see challenges rather than problems
Excellent ability to deal with stress
Entrepreneur and innovative spirit
Profile:
Minimum Degree in any business or social field
Experience:
Minimum of three year of experience on Sustainability, CSR or similar areas
Additional information:
Band: Vll
AB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted.
The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing.
Cheshire Homes Society of Zambia
Posted Job · about 1 month ago
Graphic Designer / Illustrator
5 May 15:00
We are looking for a Graphic Designer/illustrator to create engaging and on-brand graphics for the Financial Inclusion Project school clubs for primary school going children with disabilities.
A total of seven (07) illustrative charts are to be developed with the consultation of CHSZ.
Click on the link below to see full job description
https://drive.google.com/file/d/1G9DUlx9qTTD-F1zJuWUGw0bNWged7gLX/view
Minor International
Posted Job · about 2 months ago
Supervisor Stewarding
27 Apr 15:00
Livingstone, Zambia
Full-time
Company Location: Avani Victoria Falls Resort
Company Description
Refreshingly understated, contemporary and simple. Whether you want a leisurely family break or romantic escape, AVANI hotels and resorts provide the right space for relaxed and inspired comfort. Discerning service, relaxed dining, and engaging recreation facilities for all guests are a given.
Job Description
As Stewarding Supervisor you will support the operations of the Stewarding department by ensuring that all systems and methods of operation are correctly followed and that facilities and equipment are properly cleaned. You will assist in supervising and training the Stewarding team members, scheduling of work and oversight to ensure that health and safety standards are being followed and chemicals are being utilized and stored correctly. You will also manage the equipment stores and ensure that all equipment is being effectively controlled and stored and that breakages are kept to a minimum. The leadership team will look to you to play an active role in leading and driving the energy conservation and environmental policies and practices of the hotel.
Qualifications
• College Diploma or equivalent vocational training.
• Must have worked at least 2 years as a Stewarding Supervisor in Hotels or Restaurants
• Excellent attention to detail, speed, accuracy and follow-through
• Knowledge of proper chemical handling
• Strongly committed to teamwork and customer service
• Eye for detail to achieve operational excellence
Additional Information
Full grade 12 certificate
Embassy of Ireland in Zambia
Posted Job · about 2 months ago
Programme Manager: Crisis Risk Reduction
3 May 14:30
The Embassy of Ireland to Zambia is seeking to recruit an experienced, dynamic and flexible person to manage the Embassy’s policy engagement and programmes around Crisis Risk Reduction with particular emphasis on climate action, food systems, health systems and other emerging threats. The main purpose of the role is to strengthen the understanding and capacity of the Embassy to respond to these challenges also promoting gender equality and with special focus on young people.
Instructions for applications are contained on the Embassy website below:
Only fully completed Application Forms will be considered.
Armaguard Security Ltd
Posted Job · about 2 months ago
Assistant Revenue Accountant
24 Apr 15:00
Armaguard Security Limited a leading Security provider is inviting applications from suitably qualified candidates to fill the position of Assistant Revenue Accountant.
The successful candidate will be responsible for the below duties.
Responsibilities:
Daily posting of receipts to be checked by the Revenue Accountant
Checking all sales sheets
Physical billing to help the Revenue Accountant
Revenue reconciliation with the debt collection team
Maintain company ledgers and daily financial transactions
Gather CIT input billing data weekly and populate the billing template
CIT receipts analysis for revenue assurance
Exercise integrity and confidentiality
Qualifications & Experience
Grade 12 certificate with five credits (including Mathematics and English).
Diploma in accounting, ACCA, ZICA with at least 3 years’ experience
Solid understanding of basic accounts principles, fair credit practices and collection regulations.
Proven ability to calculate, post and manage billing and financial records
Data entry skills along with a knack for numbers
Proficiency in English and in MS Office
Customer service orientation skills
Excellent attention to detail
Analytical and problem-solving ability
Time management skills
Team-working skills
Ability to work under pressure
Excellent communication skills
Method of Application
Interested candidates who meet the above requirements must submit HARD COPIES of their Application letter, CV, NRC copy and Qualifications at ARMAGUARD SECURITY LIMITED PLOT NO. 730/731 CHACHACHA ROAD, LUSAKA.
The application should be addressed to:
The Group Human Resource Manager
Armaguard Security Limited
Chachacha road
P.O Box 30179
LUSAKA
Kindly note that applications sent via email will not be considered, only HARD COPY applications will be considered.
MTN Zambia
Posted Job · about 2 months ago
Executive Assistant – Marketing
27 Apr 15:00
Responsibilities
Translates commercial ideas into viable presentation;
Coordinates departmental operations to ensure timely delivery on agreed action points;
Drives team engagement and champion team engagement initiatives;
Maintains general office upkeep of equipment and maintenance, stocking office and stationary supplies;
Attends to office calls and transfer appropriately;
Coordinates purchasing process for the department;
Interacts with visitors, suppliers, and vendors;
Manages office calendar and diary for the CCO;
Prepares communications for CCO and the department;
Undertakes general office management and administration;
Manages travel arrangements for local and international travel for CCO and team;
Files and retrieves organizational documents, records, and reports;
Coordinates and maintain departmental records and expense claims;
Compiles and distributes minutes of meetings;
Coordinates meetings and function arrangements for the department;
Responds to routine inquiries;
Other related duties as assigned.
Candidate Requirements
College Diploma in administration or business-related equivalent;
Grade 12 Certificate. (5 O’ Level credits, including compulsorily English Language and Mathematics);
Experience of three (3) years in an administrative role in a corporate environment carrying out general office responsibilities and procedures;
Computer proficiency in MS Office Suite-Word, Excel, and Power Point;
Good oral and written communication skills;
Ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, and copiers;
Ability to maintain a high level of confidentiality of all work-related issues and information;
Experience in working across diverse cultures and geographies (advantageous).
Women are strongly encouraged to apply.
Hand delivered or posted applications will not be accepted.
Note that only shortlisted candidates will be contacted.
ENGIE Energy Access
Posted Job · about 2 months ago
Customer Service Representative Team Lead
29 Apr 15:00
Duties and Responsibilities:
Help build a culture that recognizes and embraces EEA’s vision and values, always encourages success, and supports all employees.
Support recruitment and hiring of Fenix Zambia’s Customer Service Representatives and help identify and document the qualities and characteristics that make this initial Zambia team successful to inform future recruitment efforts.
Onboard and train new Customer Service Representatives, adapting your content and approach according to the strengths and weaknesses of our team
Enhance our Call Quality Control process, ensuring quality, efficiency, and accuracy, with the aim of ensuring that each CSR provides the best, most technically accurate customer service; as needed, provide targeted training and support to ensure quality control in the performance of CSR duties.
Conduct quarterly and annual performance reviews ( 2x2x2’s and 360s)
Track individual CSR Scorecard performance for your team: customer service quality, data quality, technical performance, efficiency, and other important KPIs, and follow up accordingly.
Work closely with the Call Center Manager to determine team needs, weakness, strengths, and areas of improvement. Review individual performance through regular feedback.
Provide on-the-job coaching and day-to-day supervision of CSRs.
Provide daily direction and communication to the CSR team so that customer service is provided in a timely, efficient, and knowledgeable manner, driving toward Fenix’s mission to relentlessly pursue an exceptional customer experience.
Gather customer feedback insights monthly and come up with action plans.
Carry out assigned call center projects that helps to help improve customer satisfaction.
Provide software support to the team as per the higher permissions accorded to you, maintaining discipline and thoroughness in operations. i.e Reversal, payment refunds and Activations.
Take initiative and be creative! Proactively identify areas to improve our Customer Experience and CSR experience as Fenix Zambia establishes its culture and operations in its early days!
Collaborate and support other departments in the business as a member of the
leadership team.
Knowledge and Skills
Experience
At least 6 months experience in in Customer Experience as a CSR Coordinator or supervisory role.
Experience with MS excel.
Qualifications
Diploma or degree in business, environmental or educational studies.
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritize and manage time effectively.
Willingness and desire to learn new ideas.
Good problem-solving skills (solutions oriented).
Customer orientation and ability to lead to different types of characters.
Critical thinking skills (ability to think outside the box