Page 26 | Job vacancies in Zambia

Job Description POSITION TITLE: Human Resources Assistant REPORTS TO: Human Resources Officer LOCATION: Lusaka, Zambia BASIC FUNCTION: Under the supervision of the Senior HR Officer, provide operational support to implement an effective functional Human Resources (HR) processes for the Zambia office in team functional areas, including recruitment, employee relations, benefits administration, compensation, HRIS, and training. ESSENTIAL JOB FUNCTIONS: DUTIES AND RESPONSIBILITIES: Make out candidates offer checklists. Do reference letters to referees and collate reports for candidates’ personnel files. Assign staff numbers and process with Administration for identification cards and to HRIS software for email addresses. Electronic and manual filing of all documents appropriately into personnel files and subject files. Print and package new hire orientation package. Execute individual exit process including prompt terminal benefit computations & settlement. In consultation with the Senior HR Officer, invite selected candidates for interviews and ensure candidates have proper documentation during interviews. Maintain record keeping systems for benefits; ensure that individual personnel file documentation physically corresponds with number of dependants claimed by any one employee. Coordinate with colleagues for the organization of mail and meetings internal and external to HR. Other relevant duties assigned. KNOWLEDGE, SKILLS AND ABILITIES Ability to maintain confidentiality for sensitive Human Resources issues or projects and use judgment to execute duties and responsibilities. Sensitivity to cultural differences and understanding of the political and ethical issues surrounding HIV infections. Ability to work well with others and to develop and maintain compatibility among project staff, subcontractors, and recipients of assistance. Computer literate and proficient in the use of word processing and spreadsheets. Excellent written, oral and interpersonal communication skills with ability to work as a team member. Ability to travel in Zambia minimum of 25%. MINIMUM RECRUITMENT STANDARDS Bachelor’s degree in human resources management, Business/Public Administration, or related field with at least 1-year experience in the areas outlined. Experience in an international organization preferred.

Job Description The Electoral Commission of Zambia seeks to recruit a qualified and experienced Zambian citizen to fill the vacant position of an Assistant Accountant. PURPOSE OF THE JOB To provide support to the Accountant by helping in preparation of inputs for Management accounts, budgets and Payroll. REPORTING ACCOUNTABILITY The Assistant Accountant will report to the Accountant. KEY RESPONSIBILITY 1. Daily inputs into the Commission SAP/IFMIS interface systems. 2. Processes payroll inputs accurately and within expected time periods. 3. Prepares monthly NAPSA, PAYE and VAT returns accurately and timely. 4. Prepares inputs for all Commission annual Budgets through the Accountants office. 5. Assists maintain record of all general ledgers and Staff debtors. 6. Keeps abreast of developments in area of speciality and adhere to the ethics code of the profession. QUALIFICATIONS AND EXPERIENCE 1. Full Grade 12 Certificate or equivalent. 2. Bachelor’s degree in Accountancy or equivalent with part- qualified ACCA, CIMA or CA Zambia. 3. Minimum 3 years post qualifying relevant experience. 4. Must be a registered member of a relevant professional body. OTHER SKILLS Organizational and leadership skills Planning and organizing skills Excellent communication skills Paying attention to detail PERSONAL ATTRIBUTES FOR THE POSITION 1. Non-partisan. 2. Honest and reliable with high moral strength. 3. High degree of confidentiality. 4. High degree of integrity. 5. Tact and diplomacy. 6. Ability to work with minimum supervision. 7. Self-starter 8. Pleasant Personality 9. Non-partisan. Method of Application Interested candidates should send their applications (clearly indicating the position on the envelope) to the undersigned enclosing detailed Curriculum Vitae (CV), copies of educational and professional certificates and professional membership The Chief Electoral Officer, Electoral Commission of Zambia, Elections House, Haile Selassie Avenue, P.O. Box 50274, LUSAKA.

ob Description The Electoral Commission of Zambia seeks to recruit a qualified and experienced Zambian citizen to fill the vacant position of a Legal Officer. PURPOSE OF THE JOB To provide professional legal services to the Commission pertaining to all legal matters. REPORTING ACCOUNTABILITY The Legal Officer will report to the Manager Legal. KEY RESPONSIBILITY 1. Provides legal expertise in the interpretation and application of legislation to the Commission. 2. Provides advice on matters of law, jurisdiction and policy. 3. Review legal implications in existing legislation and policies and recommends new legislation, amendments to existing legislation or policy. 4. Prepares statutory instruments and gazette notices as requested. 5. Prepares court documents. 6. Coordinates with the Attorney General’s Chambers on legal matters of public interest related to the functions of the Commission. 7. Liaises with Procurement under the supervision of the Manager Legal for the engagement of legal firms to represent the Commission on special assignments. 8. Provides necessary information and records to and monitors the performance of legal firms and counsel engaged to conduct litigation on behalf of the commission. 8. Represents the Commission in court litigation. 9. Provides support to Finance department for the recovery of debts owed to the Commission. 10. Monitors Commission activities and provides relevant advice to the Commission through the supervisor to ensure compliance with statutory requirements. 10. Undertakes research activities to generate new knowledge necessary to improve legal performance of the Commission. 11. Participates fully in performance and other organisation-wide management practices as required. 12. Provides accurate information required for performance management purposes and to attend performance management discussions, as required by the supervisor. 13. Prepares contracts for Goods and Services procured by the Commission. QUALIFICATIONS AND EXPERIENCE Full Grade 12 Certificate or equivalent Bachelor of Laws (LLB) Degree Admission to the bar Not less than four (04) years post qualifying relevant experience in a reputable Organisation. Must be a registered member of the Law Association of Zambia OTHER SKILLS Organizational and leadership skills Planning and organizing skills Excellent communication skills Paying attention to detail PERSONAL ATTRIBUTES FOR THE POSITION 1. Non-partisan. 2. Honest and reliable with high moral strength. 3. High degree of confidentiality. 4. High degree of integrity. 5. Tact and diplomacy. 6. Ability to work with minimum supervision. 7. Self-starter 8. Pleasant Personality 9. Non-partisan. Method of Application Interested candidates should send their applications (clearly indicating the position on the envelope) to the undersigned enclosing detailed Curriculum Vitae (CV), copies of educational and professional certificates and professional membership. The Chief Electoral Officer, Electoral Commission of Zambia, Elections House, Haile Selassie Avenue, P. O. Box 50274, LUSAKA.

Job Description Under the general guidance of the Executive Chef, the Chef de Partie will provide the highest possible food quality in the delegated section at all times, and to co-ordinate and be responsible for staff in the delegated section consistent with cost control and profitability margins of the lodge’s kitchen to maximize guest satisfaction and food profitability. All work is carried out in line with the lodge’s guidelines, the departmental business plan, and the corporate guidelines, and service concepts. Reporting Structure Reporting To: Executive Chef Supervision Of: Section Staff Interacts With: Team Members, Guests and Suppliers Job Description Prepares and properly garnishes all food orders as they are received in accordance with menu specifications, insuring proper plate presentation Prepares pastries, sauces, soups and hot entrees; controls the positioning and rotation of foods and ensures proper plate presentation Sets up for breakfast, lunch and dinner by ensuring proper amounts are in place for forecasted covers, special functions and all reservations Adheres to Hospitality standards of food quality, preparation, recipes, and presentation Orders adequate supplies for all sections, and sets up “mis-en-place”. Supervises the proper set-up of each item on menus and insures their readiness Works with Chefs to ensure seasoning, portions, and appearance of food Stores unused food properly Ensures that food from all sections is delivered on time Follows proper safety, hygiene, and sanitation practices Ensures readiness and makes priorities in case of last-minute changes to reservations Maintains an exact record of preparation, cooking and presentation specifications of all dishes produced in the section in a file which is kept at the section at all times for reference Confers closely with the Sous Chef and Executive Chef and takes every opportunity to become familiar with all aspects of his or her position, in order to be ready to fill in whenever required Co-ordinates job tasks with staff in own section Helps employees to achieve optimum quality Knows how to follow applicable laws regarding food safety and sanitation Candidate Specification Experience: 3 years plus Education Level: Diploma Level Qualifications: Job related Software: MS Office Equipment: Job related Knowledge Of: Is well updated on, and possesses solid knowledge of Lodge fire emergency procedures / Lodge health and safety policies and procedures / Restaurant corporate marketing and promotional programmes / Restaurant guests generating high business volume Skills To: Maintains own working area, materials and company property clean, tidy and in good shape Ability To: Accepts flexible work schedule necessary for uninterrupted service to the food production function Other Requirements: Attends meetings and training required by the Sous Chef and Executive Chef Organisation Industry: Hospitality Culture: Professional Gender Profile: Mixed Age Profile: Any Terms and Conditions Employment: Permanent Location: Lusaka, Zambia Remuneration: Negotiable

Job Description Our client seeks a Housekeeper to provide guests and staff with the finest in facilities, services and amenities. As a part of the team of the Lodge, ensure that all staff are treated with dignity and respect and exceed the expectations of each and every guest. Lead and participate in any actions required to send the guest away in a positive manner. Reporting Structure Reporting To: House Keeping Supervisor Supervision Of: Self Interacts With: Staff and Guests Job Description Collects the room assignment and checklist form and room keys from the Supervisor Prepares room for cleaning Dusts room and furniture Thoroughly cleans the bathroom Remove dirty bed linen and make up bed with clean linen Replace laundry bags and slips Checks and secures the rooms and ensures the security and privacy of the guest Responsible for the cleanliness and maintenance of the work area Responsible for the hotel property in the work area and ensure that all public areas are kept clean Update status of rooms cleaned on the assignment sheet Attends to guest calls, guest requests and guest complaints Must be familiar withal hotel services/ features to respond to guest inquiries accurately Follow the Standard Operating procedures and checklist Candidate Specification Experience: 2 years plus Education Level: Diploma Level Qualifications: Job related Software: MS Office Equipment: Job related Knowledge Of: Ensure adherence to quality expectations and standards Skills To: Adheres to all health, sanitation, chemical regulations Ability To: Accepts flexible work schedule necessary for uninterrupted service of Housekeeping function Other Requirements: Attends meetings and training required by the Rooms Division Manager Organisation Industry: Hospitality Culture: Professional Gender Profile: Mixed Age Profile: Any Terms and Conditions Employment: Permanent Location: Lusaka, Zambia Remuneration: Negotiable

Job Description JOIN OUR TEAM Entrepreneurs Financial Centre (EFC) is a leading Microfinance Institution, licensed and regulated by the Bank of Zambia. For 30 years now, we have served and empowered entrepreneurs with tailor-made financial solutions to help them take the next step in their business. CORE VALUES Our Core Values of Purpose, Accountability, Service, Stewardship, Integrity, Ownership, Novelty (PASSION) were carefully selected to reflect our passion and what we stand for as an organisation. These values underpin our Vision and Mission, and guide all our business activities, actions, and behaviours. All our business decisions are based on these values. OUR CULTURE AND OUR WORK ENVIRONMENT We are passionate about our business, the people behind our success, and our clients. We are a performance-driven and result-oriented organisation. Our culture of open communication and trust propels us to deliver strong results year in, year out. Our work environment is fast-paced and of high intensity, yet highly empowering and highly collaborative. We stretch and challenge every colleague to perform at their highest level and to the best standards and quality. Our reward and remuneration system strongly reflects the premium we place on high performance, and on attracting, developing, and retaining high performing talent. THE ROLE AND THE CANDIDATE Are you a highly organized, proactive individual with a passion for excellence and seeking growth in your career? We are looking for a dedicated Personal Assistant to support our CEO and the Executive Committee (ExCo) members, in a dynamic and fast-paced environment. This role demands exceptional communication skills, discretion, a strong ability to influence others, delivery of relevant business reports, the ability to handle multiple priorities with precision and attention to detail. Among others, you must have top-tier organizational skills, a proactive mindset and the capacity to work with strict deadlines. If you thrive under pressure and have a knack for anticipating needs, we would love to hear from you. KEY REQUIREMENTS: Strong organizational and time-management skills Excellent written and verbal communication Ability to maintain confidentiality and handle sensitive information Must have a strong work ethic and willingness to work extended hours A proactive approach with a problem-solving attitude Proven ability to excel in a fast-paced setting Strong influence over different work groups Expertise in report writing and presentation Must be a self-starter Ability to work under pressure Maintains deadlines Detail oriented Method of Application Do you have attributes (skills, knowledge, experience, attitude, character) that squarely match our values and culture described above? Are you interested in adding value to our business? If yes, and are interested in the role, send your application, including copies of academic & professional qualifications with three professional references via e-mail to .

Job Description Executive Assistant (x1) Job Description: 1. Administrative affairs Assist the general manager in comprehensive coordination of various departments and handling daily affairs. Arrange the general manager’s work schedule, including meetings, business activities, business trips, etc., and make preparations for all trips. Be responsible for organizing and drafting important company documents, reports, plans and other documents to ensure the accuracy and standardization of the documents. Follow up and supervise the work tasks assigned by the general manager and report the work progress to the general manager in time 2. Business activities Accompany the general manager to attend business negotiations, important meetings and other activities, take meeting minutes and summaries, and follow up the implementation of meeting decisions. Assist the general manager in external business liaison and reception work and maintain good cooperative relations. Collect and analyze industry trends, market information and other information related to the company’s business to provide reference for the general manager’s decision-making. 3. Internal management Convey the general manager’s instructions and requirements to various departments and supervise the implementation to ensure the effective implementation of the company’s various decisions. Coordinate the working relationships among various departments, solve problems and contradictions in work, and promote teamwork. Participate in the planning and promotion of important company projects and assist the general manager in project management and resource allocation. 4. Other responsibilities Complete other temporary tasks assigned by the general manager and actively cooperate with the company’s development and changes. Strictly abide by the company’s confidentiality system. Requirements: 1. Full grade 12 certificate 2. Degree in Business Administration or related field 3. 2 years work experience in a similar role 4. Excellent communication and interpersonal skills 5. Valid drivers license

Job Description CAREER OPPORTUNITY: JOIN TYRE-KING AS A STOREPERSON! Tyre-King, a leading automobile tyre retailer, is looking for dedicated and detail-oriented storepeople to manage and optimize our stock across our network of 14 outlets. Location: Various Branches Position: Store person (3) – Full Time PURPOSE OF THE JOB: To efficiently handle the receiving, storage, and dispatching of goods and products. This role includes managing inter-branch transfers, ensuring the security of tyres and accessories, and maintaining accurate stock records to meet customer needs according to established policies and procedures. KEY RESPONSIBILITIES: Warehouse/stock Security, Housekeeping, and Accountability Take full responsibility and ownership of the warehouse. Achieve zero variance reports and maintain updated files of all signed reports. Arrange the layout of stock/items for easy retrieval and counting. Ensure warehouse security requirements are met. Load and offload tyres, batteries, tubes, and valves, maintaining updated records. Regular Self-Audits: Maintenance of Accurate Records Conduct weekly self-audits to ensure accurate record-keeping. File reports both in hard and soft copies. Perform reconciliations to ensure physical stock matches computer records, and file the reports from reconciliations. Maintain correct stock sizes and levels according to the branch stock planner, ensuring top-selling sizes are available on demand. Optimize distribution costs by effective planning and stock management. Support sister branches by processing transfers quickly to reduce customer wait times. Adhere to procedures for receiving and issuing stock items. Check all documentation related to stock receipts and issuance, paying attention to detail. Count and check goods received from suppliers to ensure they match documentation. Report any irregularities in physical stock or documentation to the Branch Manager and Stores Controller/Manager. Maintain and update stock records immediately upon movement of stock, both manually and in NAV. Mandatory Stock Taking Ensure reports are signed and filed promptly. Participate in quarterly and annual stock counts. Investigate and correct/reconcile any variances timely. Carry out weekly and monthly self-audits and document the results. Internal Control Champion Monitor and report on weaknesses in store processes and procedures, making recommendations for improvements. Consider possible enhancements to customer service requirements. Other Responsibilities Undertake any other duties/tasks as assigned or reasonably required to achieve the KPIs within the overall objective of Tyre-King Limited. QUALIFICATIONS & EXPERIENCE: Certificate or Advanced Diploma Stores Management Craft Certificate in Automotive Mechanics will be an added advantage Minimum three (3) years’ work experience in stores management or a similar role. Membership with the Zambia Institute of Purchasing and Supply (ZIPS).

Job Description About Talent House Ltd: We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain. About the role: Our Client is looking for a responsible and professional Operations Manager to coordinate and oversee their organization’s operations. Key Responsibilities: Product Management Experience in product management within the online betting industry. Conduct competitor analysis and pricing comparisons. Regularly test payment systems and other site functionalities. Bug Management Identify, report, and follow up on bugs. Liaise with partners to ensure quick resolution of issues. Manage the entire bug resolution process. Collaboration and Reporting Oversee customer support reporting to ensure accuracy and completeness. Liaise with marketing, customer support, social media, and other business functions. Ensure key product and customer service functions work correctly. Site Maintenance Ensure site content, terms, and conditions are accurate and up-to-date. Training and Documentation Create training documentation for customer service and social media teams. Implement processes between operations, customer service, and other business functions. Additional Responsibilities Maintain regular testing and quality assurance of site functions. Ensure seamless communication and coordination between different departments. Customer Support Background Experience in handling escalations from customer support. Desired Skills and Experience Degree in Business, Operations Management or related field Proven work experience as Operations Manager or similar role Experience in the betting industry, preferably online betting. Exposure to various betting products (sports betting, casino, lotteries, quick win games). Knowledge of organizational effectiveness and operations management Experience budgeting and forecasting Familiarity with business and financial principles Excellent communication skills Leadership ability Outstanding organisational skills Compensation: The incumbent will receive a competitive salary commensurate with experience.

Job Description About Us: Richmond Finance is a leading financial services firm dedicated to providing innovative financial solutions to businesses and individuals. With a strong reputation for excellence and integrity, we are seeking a visionary Chief Financial Officer to join our executive team and drive our financial strategy forward. Position Overview: We are looking for an experienced and strategic Chief Financial Officer (CFO) to oversee all financial aspects of our company. The ideal candidate will be a key member of the executive team, reporting directly to the CEO and working closely with the Board of Directors to shape the financial future of Richmond Finance. Key Responsibilities: Develop and execute the company’s financial strategy to support business goals and maximize shareholder value Oversee all financial operations, including accounting, budgeting, financial planning and analysis, treasury, and tax Ensure compliance with financial regulations and maintain strong internal controls Lead the preparation of financial statements, reports, and forecasts Manage relationships with investors, banks, and other financial institutions Provide strategic financial advice to the CEO and Board of Directors Identify and manage financial risks and opportunities Lead and develop a high-performing finance team Implement cutting-edge financial technologies and processes to improve efficiency and accuracy Qualifications: Degree in Finance, Accounting, or Business Administration Professional certification such as CPA, CFA, or equivalent 5+ years of progressive experience in senior financial management roles, with at least 2 years in a CFO or equivalent position Strong understanding of financial markets, corporate finance, and risk management Excellent analytical and problem-solving skills Outstanding leadership and communication abilities Experience in the financial services industry is highly desirable Proven track record of driving financial growth and operational efficiency Strong knowledge of financial regulations and compliance requirements Proficiency in financial software and systems

Job Description GENERAL DESCRIPTION Teaching fundamental undergraduate and graduate Information Systems courses. Assistance with administration of the undergraduate and graduate Center of ICT programs. MAIN DUTIES AND RESPONSIBILITIES 1. Develops strategies to teach course content for the entire term/semester including instructional objectives, assignments, textbooks, weight of grades and delivery methods. 2. Develops and provides to students, approved Northrise University syllabi and modules that follow a template established by the University, which includes terminal course objectives. 3. Organizes, prepares and regularly revises and updates all course materials. 4. Incorporates higher-level learning (i.e. application, analysis, synthesis and evaluation) by giving students opportunities to develop information literacy and problem-solving skills, and by connecting their current study to lab assignments and previous/future study in the related disciplines. 5. Adheres to University policies regarding disciplinary problems, including plagiarism or cheating. 6. Models exceptional verbal and written communication. 7. Organizes and sequences topics in a logical progression and paces the delivery to meet the needs of the class. 8. Utilizes educational technology (such as PowerPoint, remote access to syllabi and grades, classroom projection systems, online courses or course components with interactive capabilities) to enhance learning. 9. Establishes positive classroom relationships with students by being actively engaged in the classroom and lab. Provides opportunities for in-class discussions and questions and displays enthusiasm about the students, the subject matter, and the learning process. 10. Treats students’ academic needs seriously by being accessible for academic consultation before or after class, via phone or e-mail. 11. Creates an interactive classroom environment. 12. Performs other related duties as assigned. WORK EXPERIENCE REQUIREMENTS At least two years college-level teaching and industry experience. EDUCATION REQUIREMENTS Master’s degree in information technology, or related field. KEY COMPETENCES Highly professional with ability to work to strict deadlines. Exceptional verbal and written communication skills. Ability to work with minimum supervision. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Job Description WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a qualified Head Of Department for General Analysis Operations. This person will be responsible to the Technical Manager for effective supervision of the day to day operations of the General Analysis Laboratory. Ensuring that efficient, effective and high-quality analytical services are provided in order to meet client’s needs and expectations. ABOUT US Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK. DO YOU HAVE WHAT IT TAKES? To be successful at Alfred H Knight you will need to display the following: REQUIRED KNOWLEDGE AND WORK EXPERIENCE Essential Able to meet turnaround time schedules and quality results agreed with clients. Able to monitor performance trends of IRM and CRM materials through LIMS and taking appropriate actions to correct any bias. Uphold the SADCAS ISO 17025 accreditation of the Department and ensuring continuous improvement to the system. Conducting internal audits to ensure that all departmental staff follow documented procedures of the Quality Manual, methods, and support documents. Ensure the quantity of consumables is adequate by monitoring scheduled stock-taking in comparison with volumes of processed samples. Ensure that the department meets all scheduled reports both external (clients) and internal: certificate results, daily, weekly, and monthly reports. Able to motivate, upskill and properly train the workforce to meet the operational needs of the business. Required Competencies Excellent communication skills with superiors and subordinates. Good literacy and computer/LIMS skills. Very good attention to detail and flexibility. Team player with other departments. Very good leadership skills. Ability to work with minimum supervision and take initiatives. Good record and time keeping. Effective interpersonal skills. Very good hands-on analytical skills. Experience working in a leadership role in a commercial lab will be an added advantage Quality oriented with good knowledge of ISO 17025. Customer service oriented. Required Work Experience 5 years’ minimum experience in classical and instrumental analytical chemistry, specific to metals and minerals analysis. Required Qualifications University related Chemistry degree. BENEFITS We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

Job Description The Electoral Commission of Zambia seeks to recruit qualified and experienced Zambian citizens to fill two (02) vacant positions of ICT Support Officers. PURPOSE OF THE JOB To provide first line ICT support for effective and efficient Commission operations. REPORTING ACCOUNTABILITY The ICT Support Officers will report to the Systems Engineer ICT Support. KEY RESPONSIBILITY 1. Provides first line user support through the ICT help desk. 2. Installs and configures software applications on user machines in accordance with Commission requirements. 3. Undertakes ICT equipment preventative and corrective maintenance. 4. Maintains inventory of ICT equipment and ensures secure storage of equipment and consumables. 5. Administers backups of ICT systems and data as required. 6. Provides technical and end user training. 7. Configures new users and equipment as per ICT Policy. QUALIFICATIONS AND EXPERIENCE 1. Full Grade 12 Certificate or equivalent. 2. Diploma in Computer Science, Electronics or equivalent 3. Minimum three (03) years post qualifying relevant experience in a government or quasi-government institution. 4. Must be a registered member of a relevant professional body. OTHER SKILLS Organizational and leadership skills Planning and organizing skills Excellent communication skills Paying attention to detail PERSONAL ATTRIBUTES FOR THE POSITION 1. Non-partisan. 2. Honest and reliable with high moral strength. 3. High degree of confidentiality. 4. High degree of integrity. 5. Tact and diplomacy. 6. Ability to work with minimum supervision. 7. Self-starter 8. Pleasant Personality 9. Non-partisan. Method of Application Interested candidates should send their applications (clearly indicating the position on the envelope) to the undersigned enclosing detailed Curriculum Vitae (CV), copies of educational and professional certificates and professional membership. The Chief Electoral Officer, Electoral Commission of Zambia, Elections House, Haile Selassie Avenue, P. O. Box 50274, LUSAKA.

Job Description The Company invites applications from suitably qualified and experienced persons to fill the position of Executive Assistant in the Administration Department, based at Mansa Sugar offices in Chembe. The position reports to the Chief Executive Officer. The successful incumbent will be responsible for providing Executive Assistance and administrative support to the Chief Executive Officer. Key performance areas Provides effective and efficient assistance and administrative support to the chief executive officer Coordinates Directors’ calendar Processing of work permits, Visa’s for Expatriates Submission of Insurance documents Compiles itineraries for internal and external Management Responds to and manages internal and external requests for the Directors Prepares correspondence including reports, letters, memos, meeting agendas and minutes Manage travel requirements and expenses Organises and finalises logistics for conferences and meetings, including all travel bookings and catering Carries out general office administration duties Promote and adhere to Mansa Sugar Limited procedures, policies and guidelines including, without limitation, those relating to QSHEC. And any other duties assigned Minimum specifications Full Grade 12 Certificate Diploma in Executive Secretarial/Office Management or related field Bachelor’s degree in business administration/management or related field will be an added advantage 3+ Years’ experience in an Executive Assistant, Executive Secretary or office management function Member of the Professional Secretaries Association of Zambia Excellent communication and interpersonal skills, with the proven ability to build strong relationships Proven track record of maintaining utmost confidentiality Ability to work effectively and proactively under pressure within limited time constraints Conscientious work ethic and proven ability to work efficiently and accurately and deliver high quality work Willingness to go the extra mile and work beyond normal hours of work whenever required to do so Exceptional planning and organizing skills and the ability to handle multiple tasks simultaneously with excellent attention to detail. Demonstrated initiative and flexibility to adapt to developing situations Demonstrated ability to exercise good judgement A self-starter who is able to work independently with minimal (or no) supervision Good command of the English language, verbal and written Advanced proficiency with MS Office programs Willingness to travel as and when required. Method of Application Should you be interested in applying for these roles, please submit your detailed CV to the Senior Human Resources Manager to The subject of your email should read: Application: Executive Assistant, respectively. Applicants may be required to complete pre-employment checks (qualification, credit, security, background, and medical assessments) as part of the recruitment process where applicable. Should you not hear from us within 4 weeks after the closing date, please accept that your application was unsuccessful.

Job Description Our client whose aim is to create greater shared opportunities for the business and the communities they serve across the value-chain is looking to hire a Country Compliance Manager. Key Responsibilities: Reporting Report on audit findings to provide feedback on compliance to RACM and management controls. Highlight key governance, control, and process deficiencies to the operational teams and agree on timelines to close out. Ensure that audit findings and action plans are uploaded onto the audit monitoring platform to track, monitor, and close out all identified audit gaps. Track and monitor the closure of open RSA, internal, and external audit findings to mitigate further risk. Review and present consolidated regional governance and finance meeting reports to senior finance leadership and provide input into key governance and finance and audit committee reports to show compliance results on internal controls. Prepare monthly functional governance reports for senior leadership and provide input into the monthly business review deck, highlighting non-compliance and best practices, and report on the status of internal and external audit findings to Group Office as input into Group governance and finance meetings. Compliance Audits Design and evaluate time and motion studies for quarterly RACM Self-Assessment (RSAs) and management control testing to evaluate the impact of tests. Develop, track, and monitor the quarterly plan to conduct testing across various internal controls within the country. Manage the relationship between Genpact and in country team to ensure effective and timely testing of process execution and resolution of queries. Review the quality of outputs delivered by Genpact and governance teams, ensuring testing processes are executed as designed. Review quarterly findings to ensure validity and accuracy, evaluating the risk impact on business processes. Consolidate quarterly audit testing results and present them to senior leadership, recommending suitable mitigations for operational teams to ensure closure of RACM and management control findings. Risk and governance capability Coach Genpact on the use of governance testing templates to understand the various controls and their application. Guide subject matter experts and internal control owners on test execution used to measure compliance. Provide input into the development of training content to improve the internal control and governance capabilities across the organization. Promote and actively contribute to a knowledge-sharing culture within the organization’s governance team. Requirements Bachelors Degree in Financial Management or related field. Chartered Accountant (ACCA), Certified Internal Auditor (CIA) or Chartered Institute of Management. Accountants (CIMA) would be advantageous. 5-8 years of operational finance experience. Previous governance, operational or reporting experience would be advantageous. Ensuring compliance with the Sarbanes-Oxley Act (SOX). Applying International Financial Reporting Standards (IFRS) and Generally. Accepted Accounting Principles (GAAP) to regulate reporting standards. Analyzing the macro-economic environment (economic, political, and social) to mitigate operational risks. Leading alignment and ensuring compliance in cross-functional teams using the organization’s Company Risk and Control Model. Leveraging expertise in the organization’s cross-functional operational, economic, and strategic environments. Optimizing and streamlining the organization’s functions and business compliance processes.

Job Description Our client whose aim is to create greater shared opportunities for the business and the communities they serve across the value-chain is looking to hire a Commercial Excellence Director. Key Responsibilities: Portfolio and Category/Channel Strategy Develop Local Integrated Portfolio Strategy, enabling optimal choices for sustainable growth, efficient DME allocations, and category profitability improvement, synergized with other teams. Co-Develop Country Commercial Strategy, informing it with country insights, ensuring consumer/shopper/customer focus. Channel Mix Strategy Create Local Channel Strategy, developing and implementing this strategy supported by an efficient Commercial Policy, and ensuring alignment with sales teams. Secure Alignment in all relevant areas the portfolio, and channels. Investment Strategy (Trade Investment/DME/Assets). Manage Country Budget, overseeing and managing optimal allocation of resources. Optimize Trade Investment, improving ROI through optimal promo strategies, monetizing market insights, and capturing relevant SOP. Shopper and (Omni)Channel Management Execute Customer Marketing Initiatives, delivering commercialization and customer marketing initiatives, including trade programs and in-store materials for best-in-class execution. Support Customer Teams by assisting team members with bespoke shopper programs, promo management, and category management. strategies and tactics and monitoring effective execution. New Products Management Integrate New Products incorporating them into the portfolio strategy, ensuring they align with overall commercial objectives and channel strategies. Promo Management Coordinate End-to-End Promo Management, overseeing promo management processes, ensuring effective promo accreditation and implementation. Optimize Promo Strategies utilizing market insights to develop optimal strategies that improve ROI. Commercial Policy Develop and Implement Commercial Policy, maintaining and continuously improving policies that support channel strategy and drive efficient market operations. Commercial Capability Development Build Commercial Excellence Capability by developing capabilities and insights to inform commercial choices and measure their impact and success. Ensure Team Capability Development by focusing on commercial excellence and ensuring growth, retention, and acceleration. Requirements Bachelor’s Degree in both Marketing / Trade marketing and Commercial excellence. Proven experience in leading a Commercial role for at least 7 years. Track record of strategy design and delivery, annual marketing calendars planning and deployment. Track record of new product launches (excluding product development) and national consumer promos / platforms in-store execution. Frontline experience is highly encouraged. Full understanding and co development of country commercial strategy, cross-functional implications and interdependencies. Full understanding of country topline and margins performance drivers. Gravitas: confidence, authority, and presence that commands respect and influence within the organization. Strong understanding of commercial finance, industry and competition. Strong knowledge of beverage products and brands, strong trade marketing (shopper, customer, omni-channel) expertise. Customer focus and strong project management skills. Strong understanding of category / product P&L, different financial models and relevant product P&L performance drivers. Good awareness of commercialization process at a country and group level Stakeholders’ management and alignment. Exceptional business acumen and learning agility.

Job Description We are looking for a dynamic and driven Business Development Manager to join our team and help us expand our reach, build lasting relationships, and drive sustainable growth. As a Business Development Manager, you will play a crucial role in driving our growth strategy. You will be responsible for identifying new business opportunities, building strong relationships with potential clients, and closing deals that align with our company’s goals. This role is ideal for someone who is proactive, goal-oriented, and passionate about creating meaningful partnerships. Key Responsibilities: Identify and pursue new business opportunities in target markets. Develop and maintain strong relationships with clients, partners, and stakeholders. Create and deliver compelling presentations and proposals to potential clients. Work closely with internal teams to ensure successful project delivery and client satisfaction. Monitor market trends, competitor activities, and industry developments to inform strategy. Achieve and exceed sales targets and KPIs. Represent the company as requested from time to time at industry events, conferences, and networking opportunities. Key Attributes: Strategic Thinker: Ability to see the big picture and develop long-term strategies. Results-Driven: Strong focus on achieving targets and driving business growth. Relationship Builder: Exceptional interpersonal skills to establish trust and rapport with clients. Proactive: Self-motivated and able to take initiative in identifying and pursuing opportunities. Effective Communicator: Strong verbal and written communication skills, with the ability to persuade and influence. Adaptable: Able to thrive in a fast-paced environment and adjust to changing business needs. Team Player: Works collaboratively with colleagues to achieve common goals. Problem-Solver: Quick to identify issues and develop innovative solutions. Resilient: Ability to remain focused and persistent in the face of challenges. Qualifications Bachelor’s degree in Business, Marketing, or a related field. Proven experience as a Business Development Manager or similar role. Strong understanding of market dynamics and industry trends. Method of Application If you are a motivated and results-driven professional looking to make a significant impact in a dynamic environment, we want to hear from you! Please send your resume and a cover letter with the subject line “Business Development Manager Application. Join us at Bridging Gap Solutions and be part of a team that values creativity, integrity, and excellence.

Job Description LOAN OFFICER X 4 ( NDOLA & SOLWEZI) PremierCredit is Zambia’s leading and fastest growing International financial technology (fintech) company operating in emerging markets in Southern Africa. The company operates an online microlending and Investment platform for small businesses and individuals, making financial services inclusive, accessible, and affordable. As part of our expansion plan, we are inviting applications from suitably qualified, experienced, ambitious, self-motivated individuals to apply for the position of Loan Officer. JOB BRIEF The Loan Officer is responsible for the entire loan lifecycle, from customer acquisition to loan disbursement and repayment. This role involves assessing creditworthiness, processing loan applications, and building strong customer relationships. The ideal candidate will possess a deep understanding of the fintech industry, excellent communication skills, and a strong drive to achieve sales targets. REQUIREMENTS: Identify and generate new loan opportunities through various channels (online, mobile, branches). Conduct market research to identify potential customer segments. Build and maintain strong relationships with customers through excellent customer service. Assess customer creditworthiness and eligibility for loans based on PremierCredit’s lending criteria. Collect and verify required loan documentation. Prepare loan applications and submit them for approval. Provide clear and concise loan terms and conditions to customers. Process loan applications efficiently and accurately. Ensure compliance with all regulatory requirements and internal policies. Coordinate with underwriting, credit, and legal departments. Disburse approved loans to customers in a timely manner. Implement effective loan disbursement procedures. Monitor loan performance and identify potential risks. Implement collection strategies for delinquent accounts. Maintain accurate loan records and reports. Achieve monthly and quarterly loan origination targets. Develop and implement sales strategies to increase loan volume. Cross-sell other financial products and services. QUALIFICATIONS: Diploma in Finance, Economics, Business Administration, or a related field. Minimum of 3 years of experience in the financial services industry, preferably in lending. Strong understanding of credit analysis and risk assessment. Proficiency in using loan origination software and other relevant technology. Excellent communication and interpersonal skills. Strong negotiation and sales skills. Attention to detail and organizational skills. Ability to work independently and as part of a team. Additional Requirements Knowledge of fintech industry trends and regulations. Experience in using customer relationship management (CRM) software. Strong analytical and problem-solving skills.

Job Description JOB SUMMARY With our growth, Caritas Zambia is committed to enhancing its impact and further realizing its Mission and Vision. To support this, we have established a formal structure designed to foster the development of Caritas Zambia and the role of Fundraising Officer is essential to this effort. You would be joining a team and a project dubbed “All Right,” a project within Caritas Zambia aimed at building capacity through effective fundraising. We are looking for a passionate and driven Fundraising Officer to become part of our engaged and committed team, where your expertise in cultivating relationships and increasing fundraising income will be valued. Your role is responsible for increasing fundraising income by developing diverse channels that ensure both immediate success and long-term sustainability. You will have an opportunity to contribute to our growth and support the communities we serve. SKILLS AND SPECIFICATIONS Demonstrated experience in formulating/drafting funding proposals, especially in the context of EU-funded programs. Demonstrated ability to build and develop engaged, genuine, constructive long-term relationships and networks, internal and external to an organization. Knowledge of the field of businesses, institutions, and NGOs and how they are best harnessed. Extensive experience with the use and coordination of contemporary fundraising channels, investments, and donor/supporter engagement, leading to relationship acquisition, and financial outcomes. Ability and experience bringing to life an organisation for donor and supporter engagement, thereby competitively and credibly positioning an organisation with funders, and growing a positive reputation for an organisation. Competency with significant stewardship over financial budgets and KPIs, analysis, and funding/income generation achievements. Demonstrated capacity to envision, develop, articulate, and operationalise a fundraising plan. Experience in effectively operating and managing between modes of communications, in collaboration with the Communications unit, such as but not only: effectively drafting, editing, and writing proposals, in a team environment presenting analytics and trends, writing reports creating/advising on appealing visual assets for online presence persuading people orally, face to face, digitally, and by other means (website, social media, flyers, events). creating and delivering presentations to a variety of audiences, face-to-face and digitally. Able to use Microsoft Office suite, to build and maintain a data bank of intelligence information, processes, reporting, knowledge, and other collateral. Demonstrated drive in setting sights on challenging goals and being resourceful in the achievement of a role’s objectives. Ability to collaborate effectively and inspiringly in a team environment, where each person’s talents are valued and contribute to tangible and intangible outcomes. Demonstrated effectiveness as a team player. Demonstrated integrity and ethical professional behavior, acting with a passion within an organisation’s Mission, Vision, Code of Conduct, and Policies and Procedures. Awareness and support for, sensitivity and empathy for the people Caritas Zambia serves. EDUCATION AND QUALIFICATION Master’s degree in marketing/fundraising/communications/social sciences or other relevant degrees, or greater than 8 years experience in a similar role preferably within a non-government organization/not-for-profit organisation Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), and Web Conferencing Applications. REPORTING This role reports to the Project officer AllRight, with close relationships, dotted line reporting to the Head of Programs DURATION 3 years fixed-term contract with the possibility of Extension based on the availability of funds Method of Application A thought-through cover letter that includes why you are interested in this position at this point in your career CV (Not more than 3.0 Pages)

Job Description Mabiza Resources Limited (“Mabiza”) operates the Munali Nickel Mine (“Munali”), which is located in the Mazabuka District, 75kms south of Lusaka, Zambia. Mabiza is a wholly owned entity of Consolidated Nickel Mines Ltd. The Mine is a modern, world-class facility with fully mechanized underground operations. To support this vision. Mabiza is seeking the services of an experienced and qualified individual to take up the position of: Role: Shift Supervisor Reporting: Senior Process Engineer Production. Job Purpose: The role is responsible for assisting the Senior Process Engineer Production in managing all areas of the process plant operations by implementing and applying thought solutions to achieve and exceed plant KPIs. Responsibilities: This role will have direct responsibility and be held accountable to include but not limited to: safety, plant KPIs, quality and people. Ensure safety and environmental compliance targets are achieved. Ensure inductions and toolbox talks are undertaken. Ensure HIRA activities are undertaken. Ensure every employee is equipped with the correct PPE and have right tools for their jobs. Ensure the working environment is conducive. Minimize environmental pollution by ensuring plant effluents are discharged correctly. Ensuring that the Process Plant meets the daily targets of production including quality and efficiency. Assisting in the daily production planning. Ensuring equipment availability. Collect data through plant checklist and action on deviations and liaise with Metallurgists. Coordinate shift routine tasks of conducting checks on key operating parameters. Trouble shooting and resolving process upset conditions by making decisions on short term interval control. Planning for Plant Planned Shutdowns and preparation for startup. Ensuring that the overall vision of the company is achieved. Ensuring Implementation of Standard Operating Procedure and Planned Task Observations. Mentoring and coaching subordinate staff. Conducting performance appraisals for subordinates’ staff in line with departmental objectives. Skills & Qualifications: Grade 12 School Certificate Degree in Chemical Engineering or Metallurgy. A member of the Engineering Institution of Zambia (EIZ). Minimum 3 years’ experience as a Process Foreman/Shift Coordinator or Process Trainer in a sulphide concentrator. Knowledge and operational control of Scada/PLC is a must. Knowledge of OH&S and Environmental legislation. Knowledge in development of Standard Operating Procedures will be an added advantage. Good leadership of production staff.

Job Description JOB POSITION: BAKERY CHEF DEPARTMENT: BAKERY REPORTS TO: HEAD- BAKERY CHEF POSITION SUMMARY: We are looking for a talented and experienced Bakery Chef to join our team. The ideal candidate will have a passion for baking and a creative flair for developing new recipes and products. As a Bakery Chef, you will be responsible for overseeing the daily operations of our bakery, ensuring that all products are made to the highest standards of quality and consistency. You will work closely with other members of the kitchen staff to create a wide variety of baked goods, including breads, pastries, cakes, and cookies. In addition to your baking skills, you should have strong leadership abilities and be able to manage a team effectively. You will be responsible for training and mentoring junior staff, as well as maintaining a clean and organized work environment. The ideal candidate will have a strong understanding of food safety and sanitation practices, and be able to work efficiently under pressure. You should be able to manage inventory and order supplies as needed, and have a good understanding of cost control and budgeting. DUTIES AND RESPONSIBILITIES: Assist head bakers in the preparation and baking of various goods Measure and prepare ingredients according to recipes. Mix dough and batters to the correct consistency. Monitor baking times and temperatures to ensure products are baked to perfection. Decorate and finish baked goods as needed. Follow food safety and sanitation guidelines. Maintain a clean and organized workspace Assist in inventory management and ordering of supplies Help with packaging and labeling of baked goods. Collaborate with team members to ensure efficient workflow. Assist in the development of new recipes and products. Provide excellent customer service when interacting with customers. Operate and maintain baking equipment and tools. Assist in the training of new staff members. Perform other duties as assigned by the head baker or management. REQUIREMENTS; Full Grade 12 Certificate Proven experience as a Bakery Chef Strong knowledge of baking techniques Creativity in developing new recipes Excellent leadership skills Ability to manage a team Strong understanding of food safety practices Good organizational skills Ability to work under pressure Attention to detail Good communication skills Ability to manage inventory Understanding of cost control Passion for baking Ability to decorate cakes and pastries Knowledge of industry trends Ability to train and mentor staff Strong work ethic Flexibility to work various shifts Physical stamina to stand for long periods Formal culinary training is a plus REQUIRED EXPERIENCE: Minimum of 5 years proven work Experience in Bakery. Method of Application Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to: THE HUMAN RESOURCE AND ADMINISTRATION OFFICER MIKA CONVENTION CENTER PLOT NO. 34 ‘A’ SUB 9 WATERFALLS MEANWOOD OFF GREAT EAST ROAD. Candidates are free to either submit hard copies or soft copies to the above stated address. Only shortlisted candidates will be contacted.

Job Description MULTIPLE POSITIONS DEPARTMENT: SPA REPORTS TO: SPA MANAGER NO. 1- HAIR THERAPIST/DRESSERS X3 SUMMARY; We are looking to hire a highly skilled hairdresser to provide various hairdressing services to clients based on their needs, specifications, and preferences. The hairdresser’s responsibilities include greeting and welcoming clients to the salon, maintaining a clean and organized work station, and recommending suitable hair care products to clients. You should also be able to identify chronic scalp conditions and advise clients to seek medical treatment. To be successful as a hairdresser, you should be detail-oriented and able to build rapport with clients. Ultimately, an outstanding hairdresser should be able to fol-low clients’ instructions, demonstrate excellent communication skills, and keep abreast of the latest hairstyles and hairdressing techniques JOB RESPONSIBILITY; Conferring with clients to determine their hairdressing needs, preferences, and specifications. Advising clients on suitable haircuts as well as hairstyles and hair color based on their physical features and hair type. Cutting, trimming, and shaping clients’ hair as well as wigs, hair extensions, hairpieces, and toupees based on clients’ preferences and specific-cations. Shampooing, conditioning, and drying clients’ hair. Providing various hair coloring treatments to clients after inquiring into possible hair dye sensitivities and allergies that they may have. Using various hairstyling tools and equipment, including hair straighten-ers, curling irons, rollers, hairdryers, and hot combs, to style clients’ hair accordingly. Cleaning and sterilizing all hairdressing tools and instruments to ensure that state health and safety standards are met. Operating the cash register to process client payments when necessary. Method of Application Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to: THE HUMAN RESOURCE AND ADMINISTRATION OFFICER MIKA CONVENTION CENTER PLOT NO. 34 ‘A’ SUB 9 WATERFALLS MEANWOOD OFF GREAT EAST ROAD. Candidates are free to either submit hard copies or soft copies to the above stated address. Only shortlisted candidates will be contacted.

Job Description NO. 2- MASSEUSE X1 SUMMARY: A massage therapist is responsible for treating clients through soft tissue manipulations while maintaining a safe and relaxing experience. The therapist should be good at perceiving client wishes and needs through spoken language, body language and other cues and modifying their treatments accordingly. JOB RESPONSIBILITY; Provide 30-60 minute massages to clients by appointment Guide clients through service offerings and determine which massages would benefit them most Take a detailed client history and note any health conditions Evaluate clients to determine painful or stressed areas of the body Advise clients on stretching, strengthening or relaxation methods Suggest future massage appointments and regime to clients Listen to clients during appointments and adjust technique as they desire Method of Application Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to: THE HUMAN RESOURCE AND ADMINISTRATION OFFICER MIKA CONVENTION CENTER PLOT NO. 34 ‘A’ SUB 9 WATERFALLS MEANWOOD OFF GREAT EAST ROAD. Candidates are free to either submit hard copies or soft copies to the above stated address. Only shortlisted candidates will be contacted.

Job Description NO. 3- NAIL TECHNICIAN X1 SUMMARY: A nail technician will complete a variety of supplemental tasks in addition to their main ones. These include cutting and shaping nails, applying nail polish, and other types of nail art. They also have to keep their tools clean and ensure that they have everything that they need to take care of their clients in stock JOB RESPONSIBILITIES Deliver high-quality manicures, pedicures, and other nail treatments Apply nail polish, acrylics, and art to clients’ nails Listen to your clients’ wishes and make recommendations to help them reach their nail goals Keep all of your equipment sanitized and in proper working order Upsell clients on various products and services Provide relaxing hand and foot massages Method of Application Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to: THE HUMAN RESOURCE AND ADMINISTRATION OFFICER MIKA CONVENTION CENTER PLOT NO. 34 ‘A’ SUB 9 WATERFALLS MEANWOOD OFF GREAT EAST ROAD. Candidates are free to either submit hard copies or soft copies to the above stated address. Only shortlisted candidates will be contacted.

Job Description INTRODUCTION: Chengelo School is a Christian, International, boarding school with a vision to provide the best quality education to produce future generations of leaders for Zambia and beyond. Located in a beautiful setting in rural Zambia the school comprises both Primary and Secondary sections as well as an Outdoor Education Centre. We are seeking a dynamic and experienced Catering Manager who will take full responsibility for the management of our kitchen and housekeeping operations. POSITION AVAILABLE: Catering Manager The successful candidate will ensure the health and well-being of pupils and staff by providing a balanced and varied diet and maintaining a clean environment across the school. PERSON PROFILE: Qualifications and Experience: A diploma or degree in Hospitality Management, Catering, or a related field. A minimum of 5 years of experience in catering management, preferably within an educational or large-scale institutional setting. Strong budgeting and financial management skills. Proven experience in team management and staff development. Skills and Attributes: Strong leadership, planning and organizational skills. Excellent communication and interpersonal skills. A commitment to upholding high standards of hygiene and safety. Ability to work effectively in a diverse, dynamic, and Christian environment. A proactive approach to problem-solving and process improvement. Strong Christian values and a commitment to the vision and mission of the school. Chengelo School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All posts are subject to satisfactory teacher registration check, police check, referee checks, identification verification and the requirement to disclose any information relevant to the candidate’s eligibility to engage in activities involving young people. CONTACT: For further details including the job description and an application form please visit our website: www.chengeloschool.org/work-with-us/

Job Description Organization Summary: Ciheb Zambia is a non-profit local Zambian organisation supporting Ministry of Health to scale up comprehensive HIV prevention and testing services and find the best solutions to life threatening situations among communities in Zambia. Position Summary The holder of this position shall provide overall technical leadership to Ciheb Zambia’s strategic information (SI) country programs and initiatives by providing the required technical and administrative coordination. He/She will report directly to Ciheb Zambia Chief Executive Officer and will collaborate with the University of Maryland SI team. The purpose of this position is to continuously strengthen both the upstream and downstream sectors of Ciheb Zambia`s SI systems and capacity for seamlessly managing the country programs and any new initiatives. The Senior M&E Manager will be responsible for directly supervising the central level team as well as the provincial and district teams of Ciheb Zambia and the consortium partners. He/she will provide strategic leadership for SI activities in conjunction with the rest of the team in addition to leading the design of a system for client-level data collection, collation, and timely reporting of program results to the donors for all the program portfolio and new initiatives. He/ She will keep abreast of state-of-the-art SI/M&E approaches to ensure the use of technically appropriate monitoring and evaluation models and information systems for data collection and reporting systems. He/She will be the focal liaison to GRZ and her agencies and required TWGs in relation to all SI related activities. Duties and Responsibilities Lead the strengthening and management of robust and functional Monitoring & Evaluation system for the HIV programs especially the type that allows for client-level program cascade reporting as well as PEPFAR MER and Non-MER indicators and ad-hoc data. He/ She will contribute significantly to the data analysis and visualization for the grant so that results are clearly communicated using high-quality data. Design and Monitor proper collection, quality assurance and reporting of PEPFAR MER program performance data from all community-based programs and health facilities in the focus district and in line with the National HMIS guidelines and meeting the Government of Zambia, CDC Zambia and PEPFAR reporting requirements. Lead regular assessments, planning for and develop the technical capacity of community and facility level data workers, program technical specialists, facility data coordinators, respective PHO district and provincial Health Information Staff to improve the overall quality and integrity of all program related data. Monitor and be responsible for optimal functionality of established and scaled-up electronic health record management systems (SmartCare Plus) and the complimentary community-based data collection systems (including DHIS2 Tracker programs) in all supported facilities for the reporting of both the community NHMIS dataset and latest PEPFAR MER Indicator Reference Guide. Stimulate the process for achieving 100% accurate and timely reporting of data from all community and facilities sites for both PEPFAR MER and Non-MER and GRZ (i.e., HIA2) indicator results using all up to date DCRTs and HIS tools. Collaborate with the respective all Provincial SIOs, PHO SI/M&E Team, the DHIOs, Community Programs teams, Facility-in-Charge (FIC’s), and the consortium partners to conduct routine Data Quality Assurance (RDQA) on all sites monthly until there are an establishment of both remote eDQA dashboards and excellent data collection, feedbacks, and reporting systems as well up-to-date entries of all client’s interactions on the DHIS2 Tracker program and SmartCare Plus EHR systems in supported facilities. Initiate and lead the review of Standard Operating Procedures (SOPs) established for Data Management (including Collection, Aggregation, and Data Validations) in line with changes in data demands for the program. Lead Technical development of simple and complex data analytics for program decision making and transferring the capacity to district and provincial level teams. Represent SI Team at National level SI/M&E TWGs and make presentations and technical inputs. Minimum Qualifications Education: Master`s Degree in any of the following: Epidemiology, Demography, Computer Science, Biostatistics, Public Health, Health Informatics or related field. A bachelor’s Degree in Demography, Computer Science, Biostatistics, Public Health, Health Informatics or related fields with not less than 5-10 years of cognate experience in similar SI leadership position may be considered. Experience: At least 5 years doing similar work as an M&E/SI Team Lead. Familiarity and proficiency in DHIS2 –Tracker & Event programs, SmartCare or other patient electronic medical records management solution. Experience in PEPFAR M&E/SI reporting system as well as DREAMS Implementation and its SI System Experience with Microsoft, Excel, Access, MS SQL Server, MySQL. Data visualization skills – PowerBI, Tableau and Web connectors. Minimum 5 years’ experience in data management. Experience working in a community HIV prevention, ART Linkage programs Other: Excellent presentation and writing skills Registered or willing to register as a member of ZaMEA or other M&E professional body. Language: Fluency in English (speaking, reading, and writing).

Job Description About Us: KEDA Zambia Ceramic Company is a leading producer of high-quality ceramic products, committed to innovation and excellence in the ceramics industry. As part of our growth strategy, we are seeking a highly skilled and motivated Export/Import Manager to join our Import/export (IED) department. This role is crucial to managing our international trade operations, ensuring compliance with regulations, and driving our global expansion efforts. Key Responsibilities: Export Operations: Develop and implement export strategies to enhance market penetration and achieve sales targets. Manage and coordinate all aspects of the export process, including documentation, logistics, and compliance with international trade regulations. Build and maintain relationships with international customers, distributors, and freight forwarders. Import Operations: Oversee the import process, ensuring timely and cost-effective procurement of raw materials and supplies. Coordinate with suppliers and customs authorities to ensure smooth and efficient import operations. Monitor and manage inventory levels to meet production requirements while minimizing excess stock. Regulatory Compliance: Ensure compliance with all relevant international trade laws, customs regulations, and import/export documentation requirements. Stay updated on changes in trade regulations and tariffs that may impact operations. Strategic Planning: Develop and execute strategies to optimize the supply chain and reduce costs. Analyze market trends and trade patterns to identify new opportunities and mitigate potential risks. Team Management: Lead and mentor a team of export/import professionals, fostering a collaborative and high-performance work environment. Provide training and guidance to staff on best practices and industry standards. Qualifications: Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field. Minimum of 5 years of experience in export/import management and Customs clearing, preferably within the ceramics or manufacturing industry. In-depth knowledge of international trade regulations, customs procedures, and logistics. Strong analytical skills with the ability to develop and implement effective trade strategies. Excellent communication and negotiation skills, with the ability to build and maintain professional relationships. Proven leadership abilities with experience in managing and developing teams. Proficiency in relevant software and tools for trade management and documentation. Method of Application Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. Please include “Export/Import Manager Application – [Your Name]” in the subject line. KEDA Zambia Ceramic Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description If your passion and experience in Brand Marketing and Development has led you to spearhead several success stories in the FMCG or Agribusiness space. We would love to chat with you over an opening for a Marketing and Brand Development Manager for a reputable social impact led conservation organization that is pioneering an innovative way of making markets and conservation work together. RESPONSIBILITIES Brand Development Develop and execute innovative strategies to enhance the brand, ensuring it resonates with target audiences and drives sales. Collaborate with internal teams to grow the brand’s presence on social media and expand related advertising efforts. Contribute to label designs that best communicate quality, safety, nutrition, and story ​Market Expansion Explore and build new market opportunities locally, securing commercial partnerships that align with the brand’s vision, including but not exclusively major hotels, tourist lodges, cafes, institutions, etc. Identify and develop new markets in Zambia that can elevate brand awareness and align with the company’s mission. Promote, expand, and grow the company’s online sales platform Sales Strategy and Performance Targets Work closely with the sales team to develop and implement strategies that drive local sales for meeting monthly targets. Utilize sales data and insights to direct the team toward new market opportunities and optimize future growth efforts. Undertake effective damage control with the sales team when product or customer issues arise, ensuring a proactive approach to maintaining brand integrity. Advertising and Promotion Create and manage advertising campaigns that effectively communicate the quality of products, the company’s story, and the values behind the brand. Engage with media outlets to enhance the brand’s market position and increase visibility. Attend and represent the company at critical functions and marketing/promotional events to further market expansion. New Product Launches and Special Interest Products Develop advance ideas and plans for new product launches Novel products that help to add value to emerging forest-based products Partnerships and Networking Build and maintain relationships with key partners and stakeholders to secure new market openings. Develop and nurture commercial partnerships that contribute to the growth and sustainability of the brand. Database Management Maintain an accurate and up-to-date database of relevant information for cultivating new customers and expanding market reach Reporting and Planning: Develop and present monthly work plans in close consultation with the COO, detailing progress against stated targets. Provide regular reports on marketing and sales initiatives, including performance metrics and recommendations for improvement. Qualifications: Bachelor’s degree in Marketing, Business, or a related field. 6+ years of experience in a marketing or brand development role, preferably in the FMCG or agricultural sector. Proven track record of developing and executing successful marketing strategies that drive sales. Strong understanding of digital marketing, including online sales and social media platforms. Excellent communication, negotiation, and relationship-building skills. Ability to think creatively and strategically, with a focus on innovation and market growth. Experience in managing budgets and delivering on KPIs. Willingness to travel and attend functions as required.

Job Description Purpose of the role: A Part Sales Administrator is responsible for providing customer service and performing various administrative tasks at HCMZ to ensure smooth operations at the service counter and contribute to customer satisfaction and business success. Reports to: Parts/Warehouse Supervisor. Branch: Lumwana Duration: 5 Months Key Duties and Responsibilities: The Part Sales Administrator will be required to perform the following tasks: Customer Assistance Part Sales interact with customers and provide assistance by answering inquiries, addressing concerns, and offering product or service information. Strive to ensure a positive customer experience and handle customer complaints or issues in a timely and satisfactory manner. Order Processing Process customer orders, whether they are for products or services. Accurately record customer information, itemize purchases, calculate costs, and handle payment transactions. Coordinate with other departments such as finance to fulfill orders or arrange appointments. Ensure the accuracy of transactions and issue receipts. Responsible for maintaining the security and integrity of the transaction taking place. Inventory Management Monitor stock availability, track product movements, and place orders with inventory controllers to ensure sufficient inventory. Administrative Tasks Perform various administrative duties, including record-keeping, data entry, and filing. Assist in preparing reports, maintaining customer databases, and updating documentation related to sales, transactions, or customer interactions. Product Knowledge Possess knowledge of the products and services offered by the organization to provide accurate information to customers and recommend suitable products or services based on customer needs. Adherence to Policies and Procedures Adhere to company policies and procedures regarding customer service, sales, and security. Follow guidelines for cash handling, refund or exchange processes, privacy protection, and any other relevant protocols. Multitasking and Time Management Effectively multitask, prioritize tasks, and manage their time to ensure efficient customer service while completing administrative duties. Communication and Teamwork Collaborate with colleagues, supervisors, and other departments. Communicate effectively to relay information, coordinate tasks, and resolve issues. Contribute to a positive team environment and actively participate in training programs or meetings as required. Qualifications & Experience Must have a Full Grade 12 Certificate. Minimum of a Diploma in Purchasing and Supply/Business Administration or related field. Minimum of 3 years’ experience in Parts sales or in a related industry Experience in Equipment Industry is an added advantage Job Specific Competencies Good communication skills Proficient in computer skills (MS Excel and MS Word) and able to use MS Dynamics AX Excellent Organizational Skills. Attention to detail. Customer Relations Skills Method of Application If you meet the requirements for this job, email your detailed C.V, certified copies of certificates and cover letter in a single document or send your application to: The Human Resource Manager, Hitachi Construction Machinery Zambia, Co. Ltd. KK International Airport Road, Plot 2350/M P.O. Box 30182, Lusaka.

Job Description Rockview University is a Private University and based on the Higher education sub-framework of the Zambia Qualifications Framework (ZQF). Rockview University has been classified as a ZQF 10 institution. Rockview University offers education, agricultural sciences, business studies and health sciences at 10 Miles, Ndola, Chipata and Ndola Campuses. The University also has self-contained boarding houses with modern facilities such as internet connectivity via Wi-Fi and are convenient for the academic life of our students. In this view, Rockview University is looking for mature, proactive, highly motivated and result oriented Zambians to fill the following position: Position Title: Lecturer in Art and Design Department: Art and Design Location: Rockview University Employment Type: Full-time Reports to: Head of Department Job Summary: The Lecturer in Art and Design will be responsible for delivering high-quality teaching, engaging in scholarly research, and contributing to the academic and creative environment of the department. The role requires a dynamic and innovative individual with a passion for art and design, who can inspire and mentor students while contributing to the broader goals of the university. Key Responsibilities: 1. Teaching: Develop and deliver undergraduate and/or postgraduate courses in Art and Design, including lectures, seminars, and studio-based teaching. Create course materials, including syllabi, assignments, and assessments, that align with curriculum objectives and industry standards. Use a variety of teaching methods to engage students, including digital and traditional techniques. Supervise student projects, internships, and theses, providing guidance and constructive feedback. 2. Curriculum Development: Collaborate with colleagues to design and update curricula that reflect current trends in art and design. Integrate emerging technologies and practices into course offerings. Participate in departmental reviews and accreditations to ensure the quality and relevance of the program. 3. Research and Scholarly Activity: Conduct research in the field of Art and Design, contributing to the academic community through publications, exhibitions, and presentations. Seek external funding for research projects and collaborate with industry partners where appropriate. Stay current with developments in the field and incorporate research findings into teaching. 4. Student Support and Mentorship: Provide academic advising and career guidance to students. Foster a supportive and inclusive learning environment that encourages creativity and critical thinking. Organize and participate in student exhibitions, showcases, and other events. 5. Service to the University: Participate in departmental, faculty, and university committees. Engage in outreach activities, such as public lectures, workshops, and community engagement projects. Contribute to the promotion and recruitment efforts of the Art and Design program. 6. Professional Development: Pursue continuous professional development in teaching, research, and the practice of art and design. Attend conferences, workshops, and seminars to enhance skills and knowledge. Collaborate with colleagues and industry professionals to maintain and expand professional networks. 7. Other Duties: Undertake administrative tasks as required by the department, such as managing course records and student evaluations. Contribute to the strategic planning and development of the department. Perform other related duties as assigned by the Head of Department. Qualifications: Education: A Master’s or Ph.D. in Art and Design or a related field. Experience: Over three (3) years of demonstrated experience in teaching at university level, along with a strong portfolio of creative work and/or scholarly research. Skills: Proficiency in both traditional and digital art and design techniques. Strong communication and interpersonal skills. Ability to inspire and motivate students. Organizational and time-management skills. Attributes: A commitment to diversity, equity, and inclusion in education.

Learning and Development Manager Job Summary Reporting to the Executive Head of Human Capital, the role of Learning and Development Manager will be responsible for designing, implementing, and overseeing programs that enhance employee skills, knowledge, and performance. This role involves identifying training needs, developing educational content, and managing various learning initiatives to support the organization’s strategic goals and improve overall employee effectiveness. Purpose of the role Conducting assessments to identify human and institutional capacity development training programs and interventions for sales teams and the entire organization. Collating and triangulating data from the PMS to inform individual, departmental and mesa-wide training and development needs. Developing curriculum and frameworks of winning strategies for agency recruitment and development, induction, leadership development and Performance Management for sales teams. Analysing performance gaps and determining the most effective learning solutions. Designing and developing human and institutional capacity development training programs and interventions, and their associated materials to address identified needs. Creating engaging and interactive content for various learning methods, including in-person, online, and blended learning for mainstream staff and sales teams. Facilitating training sessions and workshops and collaborating with subject matter experts to deliver specialized training. Developing and implementing the organization’s learning and development strategy aligned with business objectives. Promoting a culture of continuous learning and professional development. Assessing the effectiveness of training programs through feedback, assessments, and performance metrics. Determining and reporting the Return on Investment of implemented interventions, and making recommendations for improvements based on evaluation results. Developing the Learning and Development budget, and suggesting cost-effective use of resources to achieve the intended outcomes. Ensuring training programs comply with industry regulations and organizational policies. Collaborating with department heads and managers to align training programs with departmental and organizational goals. Effectively communicating with employees to encourage participation and engagement in development programs. Minimum qualifications and experience Grade 12 (or equivalent) Bachelor’s degree in Human Resources, Business Administration, Education, or a related field. 5 Years proven experience in learning and development, instructional design, or a similar role. Experience in managing professional development programs is preferred. Full Accreditation in Teaching Methodologies. Proof of ability to attain provisional may be considered. Desired Attributes Strong knowledge of learning theories and instructional design methodologies. Excellent communication and presentation skills. Ability to analyse data and generate reports. Proficiency in learning management systems (LMS) and e-learning tools. Strong organizational and project management skills Method of Application Interested candidates who meet the minimum qualifications should apply to the Executive Head of Human Capital, Sanlam Life Insurance Zambia Limited, Zenera House, Corner Lagos and Lubuto Roads P.O. Box 31991

Job Description COMPANY BRIEF Rhodes Park School is a leading private educational institution in Zambia and has been serving Lusaka Parents since the 1960s. We offer kindergarten to high school (K-12) classes that follow local and international syllabi. As an equal opportunity employer, Rhodes Park School requires the services of a suitably qualified, well-motivated and results driven c/8andidate to be appointed in the position of Teacher of Music. The successful candidate will contribute to the School`s strategy to reposition music education and performing arts across the school and collaborate with teaching staff in Early Years, and primary Departments as well as other music specialists. DEPARTMENT Academic, Lusaka POSITION Music Teacher JOB PURPOSE The job candidate should be a passionate advocate for both the children you teach and the benefits that Music can bring. The Music Teacher will teach children across the early years and foundation Stages, Lower Primary and Upper Primary. He/she will need to have experience with the progression of Music and developmental activities for children of these ages. The Teacher will ignite a passion for Music while, creating a sense of achievement for all and will need to demonstrate the highest expectations whilst acknowledging that each of our children is unique with individual strengths and needs. KEY RESPONSIBILITIES Taking responsibility for a primary class, supporting, nurturing and taking a genuine interest in the holistic development of all children in that class; Working closely with the Head Teacher and colleagues to ensure the effective teaching and learning. Planning and implementing a relevant, challenging and rigorous curriculum; Planning and delivering lessons, ensuring attention is given to appropriate differentiation; Contributing to collaborative learning at all levels of school life; Creating inquiry-based classrooms that develop critical thinking skills, knowledge, and a range of skills within an environment based on trust, respect, and fairness; Selecting relevant resources and leveraging digital tools to support and enhance learning; Develop appropriate assessment tasks, providing timely and effective feedback that enhances pupil’s learning; Communicate effectively with pupils, parents, and colleagues in a professional manner; Provide appropriate pastoral support as and when necessary; Play an active role in the school’s extra-curricular programmes. Any other assigned duties KNOWLEDGE, EXPERIENCE & PERSONAL COMPETENCIES Growth Mindset Full Grade 12 certificate with 5 Credit or better At least a Primary Teachers Diploma from a recognized College; A Bachelor’s Degree will be an added advantage At least 3 years of teaching experience at a reputable school Must be able to play at least 3 Key Musical instruments Qualified teacher registered and licensed with The Teaching Council of Zambia (TCZ) Must be computer literate

Job Description Unifi is a fast-growing finance and technology company operating in Zambia, Kenya, Uganda and South Africa. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending. Responsibilities Will be Responsible for entering all new client’s details into the client registration system either manually or electronically. Receive, assist, and direct clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image. Checking documents, informing applicants of additional requirements and documents. Ensure all loans are properly documented with accurate and complete information. Maintaining client’s right to privacy and confidentiality throughout the loan process. Interview applicants to collect information concerning their financial needs and give advice to customers on financial literacy Answering to customer questions, customer service Ensure conformity with credit policy Responsible for cash management. Marketing Ensure that clients have the right information regarding the products, promotions, and other value-added services Candidate profile Required Diploma in Banking & Finance, Marketing, Business Administration, or any related field Should be able to work within the working rules and regulations of the organization and should have excellent communication skills. Should be able to work in a target driven work environment and should have good problem solving and analytical skills. Excellent organization skills Ability to work independently as well as in a team, Ability to Multi-task Ability should be a good motivator with commendable interpersonal skills. Residents of Mansa are encouraged to apply.

Job Description WeForest is a fast-growing international non-profit organisation headquartered in Belgium and with current projects in Brazil, Ethiopia, Tanzania, Malawi, Senegal and Zambia. The mission of the organisation is to advance innovative, scalable and lasting solutions to restore forest and landscapes for climate, people and planet. We promote scientific evidence for the ways in which forests contribute to climate change mitigation, beyond their impacts as stocks of carbon, by increasing water availability, enhancing local biodiversity conservation and rural livelihood and resilience. Job Summary The Organisational Development Specialist will be responsible for strengthening the organisational and technical capacity of the program partners in such fields as governance and organisational sustainability, financial management, legal compliance, administration, human resource management, monitoring and evaluation, advocacy, among others according to the particular institutional needs. Farm and Forest Community-based Organisations (CBOs) will be supported through a structured process to reach financial and operational autonomy, allowing them to continue to deliver on their mandates toward farmers and forest-dependent communities without relying on project support. The Organisational Development Specialist will work under the direct supervision of the Country Director, and will be based in Ndola or Lusaka. RESPONSIBILITIES 1. Lead on farm and forest Community-based Organisations (CBO) development Lead on the implementation of WF Zambia strategy on partnership and organization development, ensuring alignment of CBO operations with the minimum standards and principles on (i) leadership and governance, (ii) financial management and internal controls, (iii) general administration, (iv) programme planning, management and implementation, (v) sustainability, and (vi) external relations and partnerships. Lead on WF Zambia’s strategy, process and tools to support project-supported farm and forest CBOs to reach full autonomy through the different components of Organisational Development focusing on Governance, Leadership, Identity & Strategy, Business models and Partnership Work closely with project teams to develop and implement strategies to support CBO development through structured processes and throughout the different stages of project cycles (design, planning, implementation, monitoring & evaluation, learning) Conduct periodic organization capacity assessments (OCA) and use the process to gauge progress on growth indicators, and devise solutions to address the capacity gaps. Conduct periodic full autonomy assessments (FAA) of the CBOs based on the standard tool, and provide tailor-made mentoring and coaching of the CBO to stimulate attainment of comprehensive self-reliance. 2. Capacity building and facilitation for the Project Teams Design and administer organization development training for the Organisation Development Anchor Officers from WF Zambia project teams, including recommending to management to outsource short-term professional training with relevant institutions in Zambia if needed Provide tailor-made mentorship and coaching support to the Organisation Development Anchor Officers, ensuring that they fully understand the principles and approaches in organization capacity development and change management for the CBOs. As appropriate, directly deliver trainings on identified gaps, or facilitate/coordinate trainings with external trainers on organisational development. 3. Partnerships, resource mobilisation and financial autonomy Lead on resource mobilisation for WF Zambia to implement its’ organisational development strategies Support CBOs to secure alternative sources of funding and partnerships, in order to shift away from dependency on project funding Work with the Project Managers and other partners to facilitate context-specific enterprise schemes for the CBOs (business planning, gross-margin, cash-flow, market linkage facilitation and capital brokering). Support CBO to create external relations and partnerships with like-minded entities like WDCs, and facilitate mobilization of resources including CDF. 4. Networking Represent WF Zambia on relevant forums related to OD/CBO/CBNRM development Network and stay updated on relevant national level policies, trends and programmes. Become a thought leader on CBOs for WF Zambia, and keep the organisation updated on relevant national level policies and programmes. Create relevant content on WF Zambia’s work with CBOs to communicate and share experiences with external audiences. Candidate Profile Essential A Master’s of Arts Degree, MBA or its equivalent. Additional training in Organisation Development/Change Management courses at diploma or certificate level is essential. Ability to design organization development modules/manual and delivery trainings for non-OD audiences. A Master’s degree in, Public Administration, Law, Political Science, Social development, Sociology, Anthropology, Business Administration, Economics, Management or equivalent Fluent in English (both speaking and writing) Minimum 5 years’ relevant experience in Organization Development and CBO Capacity building, track record of working with CBOs, i.e. setting up CBOS from registration up to functioning, preferably with CBOs working on CBNRM. Knowledge of policies/framework/trends in Zambia related to Small & Medium Enterprises (SMEs) Excellent management, coordination, training, reporting and communication skills Flexible in terms of travelling and living conditions Excellent team player Ability to develop and manage complex budgets Possess good facilitation skills and participatory approaches Community Based Natural Resource Management (CBNRM) experience will be an added advantage Terms & Conditions Position: Full-time employee, 5 or 6 days per week. Base: Lusaka or Head Office in Ndola, Zambia Start date: As soon as possible, preferably by 01/10/2024 Package: Competitive package for a small organisation, level 4b salary package

Job Description Job Title: Call Centre Representative Company: Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto Reporting to: Call Centre and after Sale Jnr Manager Location: Lusaka, Zambia Terms: 3 Months’ Probation About Us: Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leading player in the Advanced Biomass Cooking sector, dedicated to positive global impacts. As a Zambian/Swedish joint venture, we introduce clean-burning modern cook-stoves that use renewable cooking fuel pellets, our locally produced pellets are an affordable and eco-friendly alternative to charcoal, promoting environmental sustainability and addressing the challenge of deforestation. We are a young, dynamic start-up company and a leader in the Advanced Biomass Cooking sector, committed to creating positive impacts globally. From humble beginnings, we have cultivated a vibrant spirit and now boast excellent potential for growth. As we flourish, we seek an energetic and committed professional to join our team as a call centre representative. In line with the company’s origins, we seek a committed and dynamic individual who can grow into the team and the role. The right person will be eager and brilliant, with strong interpersonal skills, integrity, and a love for systems and processes. Position Overview: As a Call Centre Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth, contributing to the overall efficiency of our dynamic team. Responsibilities: Answering and making calls to clients to address their needs, complaints, or other issues with SupaMoto products. Educating clients on the use of SupaMoto products and payment methods. Managing relationships with clients and other call center team members. Resolving queries from SupaMoto customers, sales representatives, Lead generators, resellers and escalating unresolved problems. Major Tasks: Making Courtesy, Pre-disabled and Disabled calls. Answering incoming calls when assigned. Raising Tickets for all calls handled. Minor Tasks: Providing cover for the inbound or Activations. Any other assigned tasks Key Performance Indicators (KPIs): Reach your daily targets. Maintain Average Handling Time (AHT). Resolve on first contact and escalate queries promptly. Raise tickets and enter necessary notes on provided platforms Follow the provided Scripts. Maintain Minimum number of abandoned calls. Maintain Average Waiting Time (AWT). Skill Requirement: A commitment to excellent customer service. Attention to detail. Time management. Patience and Flexibility. Superior listening, verbal, and written skills. Superb interpersonal skills, including the ability to multitask. Competent use of Microsoft suite of applications: Word, Excel, and Outlook Ability to handle stressful Customers appropriately. Excellent data entry and typing skills. Ability to learn fast and adapt. Quick critical thinking and problem-solving abilities. Team player with a positive attitude. Good collaboration and teamwork abilities. Additional Requirements: Certificate or Diploma in Customer Care or any related field. Fluent in Bemba and Nyanja. Any other local languages will be an added advantage. Call Center experience is an added advantage. Eagerness to learn and contribute to a dynamic team environment. Ability to maintain confidentiality and handle sensitive information with discretion. Ability to maintain a professional work ethic. Method of Application If you are ready to contribute to a company with excellent growth potential and possess the skills mentioned above, please submit your resume and cover letter to with the subject line “call centre representative. Application: YOUR NAME.” We welcome candidates who share our commitment to sustainable development, environmental conservation, and global impact. Thank you for considering SupaMoto as your workplace. We look forward to receiving your application. Note: We encourage candidates from diverse and minority backgrounds, including women, who share our commitment to sustainable development, environmental conservation, and global impact, particularly in the Advanced Biomass Cooking sector, to apply. This position is suited for individuals with a passion for making a positive impact and demonstrating exceptional learning ability.

Job Description Yalelo is looking for a dedicated, detail-oriented Compliance Auditor to join the Commercial Services Department. The responsibilities of the compliance auditor include protecting the company’s assets, enforcing compliance with internal regulations, recommending improvements to our internal control structure, and ensuring compliance with relevant regulations. To be successful as a compliance auditor, you should have excellent attention to detail, be analytical, and have multitasking skills. Ultimately, a top-notch compliance auditor should be completely objective and possess an in-depth working knowledge of the business’s operations. Compliance Auditor Responsibilities: Developing compliance auditing plans. Conducting, managing, and overseeing internal audits. Reviewing daily/weekly business reports and flagging irregularities for urgent action. Analyzing potential risks within the Commercial Division and its practices to ensure smooth operations. Tracking reported internal violations to completion. Analyzing existing compliance records and making all necessary updates. Compiling reports on the results of external and internal audits and presenting these reports to the relevant supervisors and department heads. Collaborating with internal and external stakeholders. Requirements: Business administration or any related degree 1 year of related work experience Must have a valid drivers’ license – be willing to travel. Completion of relevant industry-specific certification, such as a certified internal auditor will be an added advantage. Skills: Strong attention to detail and analytical. Good computer skills and experience. Proactive and organized. Strong communication and multitasking skills. Dedication to objectivity. If this is you we would like to hear from you today!