Job Description
INF 5 – Sales Operation Officer. (1)
Employment Type: Permanent & Pensionable
Location: Lusaka Province
Closing Date: October 20, 2024
Job Description
A Sales Operations Executive, play a critical role in supporting the sales team to achieve their targets and ensuring smooth operations within the commercial department. They will be responsible for managing various sales processes, collecting, and analysing data, and implementing strategies to improve overall sales and revenue performance.
Key Responsibilities
Contract Management
Ensure valid contracts are held per customer against the active service that has been provisioned.
Document Management
Store, share, track and manage files or documents.
KYC Management
Ensure that all provisioned accounts have a soft copy folder of customized KYC/service
contracting documentation on SharePoint.
Ensure that one-off service have Proof of payment/LPOs held supported by SPF & quotation in a SharePoint folder.
Service Revenue Reconciliation
Ensure that service in the contract align with invoicing.
Ensure that all provisioned services under Information Technology are billed accordingly.
Resolution of Audit findings
Timely closure of both internal and external Audit issues raised.
Management Information
Management of the Integrated Sales Tracker.
Monthly reconciliation and profitability analysis of Email as a Service and Azure Stack.
Manage and optimize the sales process from lead generation to deal closure, ensuring efficiency and effectiveness at each stage.
Minimum Qualifications
Full Grade 12 Certificate
University Degree in business/marketing is an added advantage
Member of Zambia Institute of Marketing
Valid driver’s Licence
Key Competencies and Skills
Key Knowledge
Broad understanding of INFRATEL Products and services
Basic understanding of account management and sales processes/Techniques.
Good communication, presentation and organizational skills
Key Skills
Good negotiation skills
Sound analytical and decision making
Good verbal and written communication.
intermediate Microsoft Excel skills.
Key Attributes/Competencies
Strong Customer service Skills.
Ability to work independently and as part of a team.
Strong business acumen and understanding of sales and revenue metrics
Years of Experience Required
Basic Telecom Experience
Proven 3 years’ experience in sales operations, sales support, or a similar role