Infratel
Posted Job
18 days ago

Sales Operation Officer

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Job Description

INF 5 – Sales Operation Officer. (1)

Employment Type: Permanent & Pensionable

Location: Lusaka Province

Closing Date: October 20, 2024

Job Description

A Sales Operations Executive, play a critical role in supporting the sales team to achieve their targets and ensuring smooth operations within the commercial department. They will be responsible for managing various sales processes, collecting, and analysing data, and implementing strategies to improve overall sales and revenue performance.

Key Responsibilities

Contract Management

Ensure valid contracts are held per customer against the active service that has been provisioned.

Document Management

Store, share, track and manage files or documents.

KYC Management

Ensure that all provisioned accounts have a soft copy folder of customized KYC/service

contracting documentation on SharePoint.

Ensure that one-off service have Proof of payment/LPOs held supported by SPF & quotation in a SharePoint folder.

Service Revenue Reconciliation

Ensure that service in the contract align with invoicing.

Ensure that all provisioned services under Information Technology are billed accordingly.

Resolution of Audit findings

Timely closure of both internal and external Audit issues raised.

Management Information

Management of the Integrated Sales Tracker.

Monthly reconciliation and profitability analysis of Email as a Service and Azure Stack.

Manage and optimize the sales process from lead generation to deal closure, ensuring efficiency and effectiveness at each stage.

Minimum Qualifications

Full Grade 12 Certificate

University Degree in business/marketing is an added advantage

Member of Zambia Institute of Marketing

Valid driver’s Licence

Key Competencies and Skills

Key Knowledge

Broad understanding of INFRATEL Products and services

Basic understanding of account management and sales processes/Techniques.

Good communication, presentation and organizational skills

Key Skills

Good negotiation skills

Sound analytical and decision making

Good verbal and written communication.

intermediate Microsoft Excel skills.

Key Attributes/Competencies

Strong Customer service Skills.

Ability to work independently and as part of a team.

Strong business acumen and understanding of sales and revenue metrics

Years of Experience Required

Basic Telecom Experience

Proven 3 years’ experience in sales operations, sales support, or a similar role