Customer Relations Officer

Job Description

Are you passionate and motivated! So are we! Join our young, dynamic and growing team now!! ICL Zambia is recruiting a Customer Relations Officer the Ndola Office . Are you up for the job?

Job Responsibilities:

-Generating new leads and cold calling potential clients.

-Follow up on potential and existing customers.

-Generating quotes and invoices for customers and follow up for pending payments.

-Providing prompt and professional replies to all customer queries.

-Provide first level support to customers as and when required.

-Implementing and follow up on marketing related activities as and when required.

-Secondary duties to include office administration, and any other cognate duties assigned by Management.

Qualifications Required:

-Have the ability to manage and prioritize a varied workload effectively as well as the capacity to work under pressure.

-Past experience working in a call center is a definite advantage.

-Very at ease working on computer and using Microsoft office