Job Description
INF 6 – Assistant Account Manager (1)
Employment Type: Permanent & Pensionable
Location: Lusaka Province
Closing Date: October 20, 2024
Job Description
Execution and management of contracts, customer on boarding and debt.
Key Responsibilities
Sales
Preparation of contracts and all relevant customer onboarding documents.
Customer Relations
Contract Management
Debt Management
Customer Retention
To ensure 100% customer retention and up sales
Reporting
Prepare daily and weekly activity reports.
Cost Management/Budget
Carry out a thorough OPEX analysis and provide recommendations into areas of possible reduction Assist in achievement of sales volumes, revenue, and market share objectives.
Minimum Qualifications
Diploma in Sales or Marketing or any Business-related course
Manual Driver’s License with over two years’ experience
Member of the Zambia Institute of Marketing (ZIM) or any other relevant professional body
Key Competencies and Skills
Sound knowledge of sales methods and tools
In depth knowledge of processes, services, products, and customer specifications
Knowledge of ICT Industry
Computer literate
Understands basic financial terminology
Understand the principles of effective customer service processes
Ability to network and persuade.
Able to work effectively at all levels in an organization
Identification of Customer Needs and Challenges.
Territory Management
Must be a team player and able to work collaboratively with others
Ability to establish and maintain strong relationships
Excellent active listening skills
Exceptional communication skills –both written and verbal
Uses discretion to complete assignments.
Independently applies knowledge of technical practices and specialty area standards.
Strong business acumen and understanding of organizational issues and challenges
Provides guidance to others in work area breaking down information in a systematic/logical manner
Cultivates good peer working relationship
Years of Experience Required
2 years’ experience in a sales related function. Preferably in telecoms industry