Assistant Account Manager

Job Description

INF 6 – Assistant Account Manager (1)

Employment Type: Permanent & Pensionable

Location: Lusaka Province

Closing Date: October 20, 2024

Job Description

Execution and management of contracts, customer on boarding and debt.

Key Responsibilities

Sales

Preparation of contracts and all relevant customer onboarding documents.

Customer Relations

Contract Management

Debt Management

Customer Retention

To ensure 100% customer retention and up sales

Reporting

Prepare daily and weekly activity reports.

Cost Management/Budget

Carry out a thorough OPEX analysis and provide recommendations into areas of possible reduction Assist in achievement of sales volumes, revenue, and market share objectives.

Minimum Qualifications

Diploma in Sales or Marketing or any Business-related course

Manual Driver’s License with over two years’ experience

Member of the Zambia Institute of Marketing (ZIM) or any other relevant professional body

Key Competencies and Skills

Sound knowledge of sales methods and tools

In depth knowledge of processes, services, products, and customer specifications

Knowledge of ICT Industry

Computer literate

Understands basic financial terminology

Understand the principles of effective customer service processes

Ability to network and persuade.

Able to work effectively at all levels in an organization

Identification of Customer Needs and Challenges.

Territory Management

Must be a team player and able to work collaboratively with others

Ability to establish and maintain strong relationships

Excellent active listening skills

Exceptional communication skills –both written and verbal

Uses discretion to complete assignments.

Independently applies knowledge of technical practices and specialty area standards.

Strong business acumen and understanding of organizational issues and challenges

Provides guidance to others in work area breaking down information in a systematic/logical manner

Cultivates good peer working relationship

Years of Experience Required

2 years’ experience in a sales related function. Preferably in telecoms industry