Head Business Banking

Job Description

Division: Business Banking

Reporting Relationships:

Functionally reports to: Head, Corporate Banking

Administratively reports to: Head, Corporate Banking

Supervises:

Relationship Managers & Relationship Officers, SME Banking Teams

Job Objective(s):

Lead and expand the bank’s SME and Commercial Banking portfolio.

Provide strategic oversight, drive client acquisition, manage portfolios, and develop innovative banking solutions tailored to the unique needs of SMEs and commercial clients.

Job Description

Role and Responsibilities

Strategic Leadership & Portfolio Growth

Develop and execute a comprehensive strategy for SME and Commercial Banking, aligned with UBA Zambia’s objectives.

Lead the acquisition of new SME and commercial clients to grow market share.

Oversee existing client relationships to ensure satisfaction and retention.

Product Development & Market Positioning

Collaborate with the Product Development Team to design and implement solutions for SMEs and commercial clients.

Conduct market research and competitor analysis to inform product offerings and identify growth opportunities.

Ensure compliance with Bank of Zambia regulations and internal policies.

Implement effective risk management practices to maintain a healthy loan portfolio and minimize non-performing assets.

Team Leadership & Development

Supervise and mentor Relationship Managers and Officers, fostering a high-performance culture.

Provide training and development opportunities to enhance team capabilities.

Financial Performance & Reporting

Monitor and report on KPIs including loan growth, deposit acquisition, and profitability.

Develop and manage budgets to ensure efficient resource allocation.

Key Performance Indicators

Achieve the approved Business Banking (SME & Commercial) PBT target.

100% attainment of annual targets (Deposits, Risk Assets, Fees & Commission, Client Conversions).

Job Requirements

Education Requirements

Bachelor’s degree in Business, Finance, Economics, or a related field with at least a Credit or better.

MBA or professional banking qualifications are an added advantage.

Full Grade Twelve School Certificate with five (5) credits including English and Mathematics.

ZAQA-verified certificates.

Experience

Minimum of 10 years in banking, with at least 5 years in a senior leadership role within SME or Commercial Banking.

Competencies

Knowledge

Accounting, Finance, and Financial Analysis

Policy and Regulatory Interpretation and Implementation

Zambian Banking Industry

Bank Policies, Products, and Services

Relationship Management

BOZ Regulatory Policies

Financial Cost Management

Internal Bank Processes

Financial Services Sector

Banking Products

Key Skills

Strong understanding of the Zambian banking landscape and regulatory environment

Proven track record in business development and portfolio management

Excellent leadership, communication, and interpersonal skills

Proficiency in digital banking platforms and financial analysis tools