Branch Manager – Lusaka CBD Office

Job Description

Job Title: Branch Manager – Lusaka CBD Office

Location: Lusaka, Zambia

Reports to: Head GRZ and Quasi

Job Summary:

The Branch Manager will be responsible for overseeing daily operations at the Lusaka CBD office, driving loan sales, managing branch staff, ensuring compliance with internal policies, and maintaining strong client and institutional relationships. The ideal candidate will have a background in financial services, exceptional leadership skills, and a good understanding of lending processes, particularly in dealing with GRZ, ZAF, and Zambia Army clientele

Key Responsibilities:

Manage all branch operations, ensuring smooth delivery of services and achievement of sales targets.

Develop and implement strategies to increase loan uptake among GRZ, ZAF, and Zambia Army personnel.

Supervise, motivate, and coach branch staff to achieve individual and team performance goals.

Ensure timely and accurate loan processing in accordance with company policy.

Maintain strong relationships with institutional partners and Stakeholders.

Monitor branch performance metrics and prepare regular reports for senior management.

Ensure compliance with regulatory requirements and internal policies on credit risk, KYC, and data protection.

Handle customer complaints professionally and work to resolve issues effectively.

Participate in field work and client outreach activities to build brand presence and trust.Job listingsEngineering jobs

Qualifications and Experience:

Diploma or Degree in Business Administration, Banking & Finance, Economics, or a related field.

Minimum of 3–5 years’ experience in financial services, with at least 2 years in a supervisory or management role.

Strong knowledge of consumer lending, particularly payroll-based loans to government employees.

Familiarity with working with public institutions such as GRZ, ZAF, and the Zambia Army is a strong advantage.

Excellent communication, interpersonal, and leadership skills.

Proficient in Microsoft Office and loan management software systems.

Personal Attributes:

High level of integrity and professionalism

Results-oriented and customer-focused

Strong organizational and problem-solving skills

Ability to work under pressure and meet deadlines