IT Officer

Job Description

IT OFFICER

Job Title: IT Officer

Reporting To: Head of Finance

Job Summary

An IT Officer to oversee and manage the company’s technology infrastructure. The ideal candidate will be responsible for maintaining IT systems, ensuring network security, supporting employees with technical issues, and optimizing digital operations to enhance efficiency.

Key Responsibilities:

Provide expert face-to-face and remote IT support to staff for all hardware, software, and networking issues.

Manage and troubleshoot high-level network configurations, including VLANs and Cisco hardware.

Administer and support email server operations.

Prepare and configure new hire workstations, including hardware setup,

software installation, network drive mapping, and email configuration.

Maintain accurate inventory records of all IT assets and supplies.

Install, configure, and troubleshoot computer peripherals such as scanners,

printers, switches, wireless routers, and biometric devices.

Provide support for conference room and Audio-Visual (AV) equipment (e.g., TVs, conference phones, video conference systems).

Perform routine printer maintenance, including troubleshooting, toner replacement, and ordering consumables.

Troubleshoot and resolve issues with PC components (monitors, hard drives, memory, etc.), wireless access points, and desktop switches/routers.

Troubleshoot basic to intermediate LAN and WAN connectivity problems.

Oversee and execute cabling and wiring for LAN connectivity breakout points.

Lead the IT setup for new branches from scratch, encompassing hardware procurement (PCs, printers, scanners), network and cabling infrastructure, internet connectivity, and power backup solutions.

Configure branch-specific loan software and user profiles.

Provide troubleshooting expertise for Microsoft Windows (7–10), Microsoft Office Suite (2013–2016), security software, and VPN connections.

Qualifications & Skills:

Bachelor’s degree in information technology, Computer Science, or a related field.

Minimum of 4 years of progressive experience in IT support, networking, software, or system administration.

Proven proficiency in Microsoft Windows Operating Systems and Microsoft Office Suite.

Demonstrable experience with network configuration (including VLANs) and Cisco hardware.

Strong troubleshooting skills for a wide range of hardware, software, and network issues.

Excellent problem-solving abilities and strong verbal and written communication skills.

Ability to work independently with minimal supervision and collaboratively within a team.

A valid Driver’s License.

Preferably someone less than 35years old.