Branch Manager

Job Description

About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Role Purpose

This role is designed for a dynamic and results-driven individual to lead Unifi’s Nakonde Branch. The Branch Manager will be responsible for driving business growth, overseeing daily operations, and ensuring the delivery of exceptional customer service. With a strong focus on leadership, sales, marketing, and risk management, the ideal candidate will foster a high-performance team culture, identify local market opportunities, and implement strategies that align with Unifi’s mission and standards. This position is key to ensuring branch profitability, compliance, and sustained customer satisfaction.

Responsibilities

Assess local market conditions to identify current and future sales opportunities

Drive branch growth through strategic marketing and targeted outreach initiatives

Lead and manage a high-performing team by fostering a culture of teamwork, accountability, and excellence

Build and maintain strong relationships with customers, stakeholders, and the community

Handle escalated customer complaints and ensure timely, effective resolution

Prepare and submit accurate monthly reports to headquarters on branch performance and business status

Identify operational gaps and implement corrective actions to optimize performance

Ensure compliance with company policies, credit regulations, and ethical standards

Develop and implement risk management strategies to minimize exposure

Monitor market trends and provide competitive intelligence reports

Approve loans in line with credit policy and risk assessment protocols

Oversee people management functions including performance monitoring, coaching, and development

Share best practices and collaborate with other branches to drive collective success

Uphold a high standard of customer service and ensure sales targets are met or exceeded

Represent and enhance the visibility and reputation of the branch within the community

Perform any other duties as may be assigned

Requirements

Diploma or Degree in Banking & Finance, Business Administration, or a related field

Proven leadership skills with experience managing teams in a sales or financial services environment

Strong organizational and time-management skills

Ability to work independently while fostering collaboration within a team

Excellent multitasking, communication, and problem-solving abilities

A results-oriented mindset with a focus on service delivery and business growth

A minimum of 3 years work experience in a financial services sector