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Job Description
Job Title: Area Manager (2)
Unit/Section: Operations
Reporting Line: Director Operations
Station: Eastern Province (1) & Western Province (1)
Town: Chipata (1) and Mongu (1)
Type of Employment: Contractual (3 years) renewable based on performance.
Purpose of Role
This role involves managing and coordinating the operations of the assigned Area by implementing the Area Operating Plan, driving revenue generation, and ensuring operational excellence in line with the Corporation’s strategic objectives.Zambia job opportunities
Duties and Key Responsibilities
Drive the implementation of the approved Area Operating Plan to achieve set revenue and profit targets.
Ensure strict adherence to quality service standards to enhance customer satisfaction.
Identify and develop new business opportunities to grow the customer base and revenue streams.
Develop and execute sales plans and strategies to meet business targets.
Monitor customer service delivery across the Area, ensuring timely, efficient, and courteous service.
Proactively handle customer complaints and educate customers on ZAMPOST’s products and services.
Monitor market trends and competitor activities and provide insights to management.
Prepare and submit operational performance reports (daily, weekly, and monthly).
Ensure clean, safe, and customer-friendly environments across all post offices in the Area.
Oversee efficient mail and parcel movement in line with service standards.
Facilitate effective internal communication and ensure staff compliance with corporate policies.
Provide strong leadership to foster teamwork, resolve operational challenges, and promote high staff morale.
Enforce discipline in accordance with the ZAMPOST Disciplinary Code.
Implement robust security measures to safeguard Corporation assets and resources.
Perform any other duties as may be assigned by the Director Operations.
Personal Attributes and Skills
Proven leadership, sales, and business development skills.
Strong customer service orientation and ability to build lasting business relationships.
Excellent communication, analytical, and problem-solving skills.
Computer literacy with proficiency in Microsoft Office applications
Detail oriented with technical aptitude and ability to perform function effectively.
Capacity to work under pressure prioritizes multi tasks and meet deadlines.
Strategic thinking and execution.
Results-oriented with a focus on revenue growth and cost control.
High integrity and professionalism.
Qualifications/Requirements
Bachelor’s Degree in Business Administration, Public Administration, Marketing, or a related field.
Minimum of five (5) years relevant work experience in operations management, preferably in a courier company.
Method of Application
Interested candidates should submit hard copies of their application letters clearly stating the station applied for, copies of academic & professional qualifications and detailed Curriculum Vitae indicating a minimum of three (3) traceable referees to the address below through EMS:
The Senior Manager Human Resources Zambia Postal Services Corporation Headquarters
P.O Box 71845 17/18 Arusha Street
NDOLA
ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR INTERVIEWS. Zampost is an equal opportunity employer and encourages all that qualify to apply regardless, of age, sex, or ethnic background.