Gardaworld Security Services
Posted Job
about 1 month ago

Controllers x3

This listings application deadline has expired so it is probably out of date

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Job Description

Controller is responsible for leading and coordinating a dynamic control room team to ensure the highest levels of operational efficiency and client satisfaction in alignment with company policy. This role is pivotal in fostering team unity and motivation, with a focus on business retention, new business development, and maintaining excellent client relationships through regular liaison

RESPONSIBILITIES

Monitor Security Systems: Continuously monitor surveillance cameras, alarms, and access control systems to detect and respond to security breaches or unusual activities.

Monitoring Patrols: Ensuring that supervisors submit the daily patrol documents to control room. Monitor onsite Patrols.

Coverage: Conduct a daily coverage of all officers on site, drivers and area supervisors and share the information with the clerks

Incident Response: Respond promptly to alarms and security alerts, assess situations, and take appropriate actions, such as contacting law enforcement or dispatching on-site security personnel.

Emergency Coordination: Coordinate emergency responses, including fire, medical, and security incidents, by communicating with first responders, employees, and management as required.

Record Keeping: Maintain accurate records of security events, incidents, and actions taken during shifts, ensuring

Ensure daily reports are sent out on the following:

Daily Alarm Activations

Daily Mechanical Status

Daily FTT’s

Daily CNE status

NCC Controller Response Times

Vehicle Response Daily Statistics

Daily General Incidents (Centralised OB and Alarms)

MRT Fleet Movement Reports

Daily update on any MRT illegal (unauthorised) movements

labour numbers

coverage times

patrol and supervisor exceptions

compliance with established protocols.

Communication: Maintain clear and concise communication with security personnel, management, and external agencies , providing updates on security incidents and ongoing activities.

Educational Background:

Higher Diploma in IT or equivalent.

Professional Experience:

Minimum five (3) years of operational experience as a Controller, in a security organization.

Application deadline
3 Jul 15:00