Technical Manager

1.ROLE IDENTIFICATION

JOB TITLE: TECHNICAL MANAGER

DIRECT REPORTS TO:

CHIEF OPERATIONS OFFICER

2. JOB PURPOSE

We are seeking a highly skilled and experienced Technical Manager to oversee the planning, installation, and maintenance of CCTV systems, alarm systems, and vehicle tracking solutions for our clients. The ideal candidate will lead a team of technicians, ensure all projects are delivered to specification, and maintain high standards of safety, quality, and customer satisfaction.

3. KEY RESPONSIBILITIES

Lead and manage the technical team responsible for installations and maintenance of electronic security systems.

Plan, schedule, and oversee the installation of CCTV, intrusion alarm systems, access control, and vehicle tracking systems.

Conduct site surveys and develop technical proposals and installation plans based on client requirements.

Ensure that all systems are installed and maintained in compliance with industry standards, company policies, and relevant regulatory requirements.

Troubleshoot and resolve technical issues promptly and efficiently.

Provide technical support to sales and customer service teams during pre-sales and after-sales stages.

Supervise and mentor technicians, providing training and performance feedback.

Develop and maintain relationships with equipment vendors and service providers.

Ensure inventory and proper maintenance of all tools, equipment, and systems.

Keep up to date with industry trends, technologies, and regulations.

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4.NATURE OF DECISION MAKING

a) Strategic

b) Financial

c) Analytical

5. QUALIFICATIONS: Minimum

Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English

Diploma or Degree in Electronics, Electrical Engineering, Telecommunications, IT, or a related technical field.

6. EXPERIENCE:

Minimum 5 years of experience in electronic security systems installation and maintenance, with at least 2 years in a supervisory or managerial role.

ATTRIBUTES & SKILLS

Excellent leadership and team management skills.

Strong problem-solving and analytical abilities.

Good communication and interpersonal skills.

Ability to work under pressure and meet tight deadlines.

Attention to detail and a commitment to quality service delivery.

Strong technical knowledge of CCTV (analog and IP systems), alarm systems, access control, and vehicle tracking technologies.

Valid driver’s license.