Rapid Response Manager

JOB TITLE: RAPID RESPONSE MANAGER

DIRECT REPORTS TO:

OPERATIONS MANAGER

1. JOB PURPOSE

Magnum Security Company is seeking a dynamic and experienced Rapid Response Manager to oversee and coordinate the company’s emergency and rapid response operations. The successful candidate will lead the rapid response teams, ensure efficient deployment to security incidents, maintain operational readiness of vehicles and equipment, and uphold client safety and satisfaction in high-pressure situations.

2 KEY RESPONSIBILITIES

Plan, direct, and supervise all rapid response operations to ensure swift and effective handling of security incidents.

Lead, train, and manage a team of rapid response officers to maintain high levels of readiness, discipline, and professionalism.

Coordinate real-time deployment of response teams to alarm activations, emergencies, or distress calls from clients.

Monitor GPS and radio communications to ensure efficient routing and dispatching of response units.

Ensure all response vehicles are fully operational, fueled, and equipped with necessary tools at all times.

Develop and implement response protocols, incident escalation procedures, and operational checklists.

Maintain incident logs and generate accurate, timely reports on all rapid response activities.

Liaise with clients, police, and emergency services during and after incidents.

Conduct periodic drills and simulations to test team readiness and improve response time.

Investigate and report on all incidents attended by rapid response teams.

Collaborate with other departments (control room, patrol, technical) for seamless service delivery.

4.NATURE OF DECISION MAKING

a) Strategic

b) Financial

c) Analytical

5. QUALIFICATIONS: Minimum

Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English

Diploma or Degree in Security Management

Valid driver’s license with a clean driving record. Additional certifications or endorsements related to emergency vehicle operation are a plus.

6. EXPERIENCE:

Minimum At least 5 years of experience in a supervisory security role, with 3 years in rapid response or tactical operations.

ATTRIBUTES & SKILLS

Excellent leadership and decision-making skills under pressure.

Strong situational awareness and risk assessment capabilities.

Effective communication and interpersonal skills.

High level of integrity, discipline, and professionalism.

Ability to work flexible hours, including nights, weekends, and on-call duty.

Strong organizational and time-management skills.