Job Description
The Sales Administrator supports the Business Development Team by administering the sales information system and provides administration services for the Business Development Team and staff. The position ensures that all new accounts are created in the system and contracts create and updated accordingly and forwarded to different departments as required and CRM is updated by the Team
Key Responsibilities
Create new and additional contracts in GardaWorld systems.
Follow up on deployments and technical installation until billing is done
Collate data from the Business Development Team
Keep stock and order materials and stationery used by all the sales team. Make internal requisitions for Business Development Team and Marketing Department.
Check that sales orders include the correct prices, discounts and product numbers and enter them into the system.
Follow up on status reports and provide information on sales by product line or territory that Head of Business Development uses to prepare reports and monitor performance;
Responsible for order processing, offer assistance to Sales Executive in closing sales, and act as an extension of the sales team when representatives are away from the office.
Create welcome packs for clients.
Create paperwork for the Sales Executive daily and forward to Operations/Technical and Billing Department
Handle incoming calls and correspondence regarding sales, respond to clients when need arises, and alert the sales team for any urgent issues.
Follow up on CRM input by Sales Executive’s, give updates on order status and delivery details so that they can keep customers informed.
Manage and track price increase with clients and escalate as necessary; and
Compile Weekly/Monthly termination reports for all regions when required
Qualifications & Experience
Diploma in business administration or equivalent.
Minimum three (3) years’ experience performing sales administrative duties; Demonstrable experience and knowledge in CRM.
Has practical experience with managing communication in a busy office; and
Tech savvy with basic knowledge of MS Word, Excel, MS Project.