Job Description
Barloworld Equipment provides total solutions in earthmoving equipment, materials handling and power systems and related equipment in 10 countries in Southern Africa. As the appointed Caterpillar dealer in the region, Barloworld Equipment supplies equipment, parts and service to customers in the mining, construction, handling, agricultural and energy industries.
Barloworld Equipment Zambia Limited is looking for a suitably qualified individual to fill the position below:
PRODUCT SUPPORT SALES REPRESENTATIVE (x01) – LUMWANA
Job Purpose: To provide excellent customer service as well as technical and product support by responding to phone calls and emails of their customers, advising them on preventative maintenance and configurations that may negatively affect product performance.
Key Outputs include but are not limited to:
Accountable for driving own work and visiting customers to generate turnover by proactively selling
Maintaining an accurate account database
Achieving applicable Key Performance Indicators; POPS-C, Coverage/PAR and Customer Satisfaction
Lead and opportunity identification, qualification, development and closure
Promoting dealership services
Prospecting for new customers and managing existing customer base
Identifying leads and opportunities for conversion
Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management
Driving quote conversion by following up on quotes for assigned customers with the parts counter and service
Proactively identifying specific opportunities by customer and working with Product Managers to develop programmes to support
Using existing Product programmes to proactively offer added value and solutions to customers
Visit customers face-to-face and build relationships with decision-makers, listening to and understanding their needs and business goals
Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS and Product Link.
Help customers with warranty issues and develop proactive before-failure repair strategies
Coordinate with Parts, Service and Equipment Management divisions to support customers’ needs
Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback
Analyse leads generated by OLGA and use them to build call plans and sales goals
Conduct equipment inspections (Cat Inspect and CTS) and record the status of aspects of the machine using
Schedule maintenance, ensuring service technicians and field service know what machines need to be seen Specifically
Understand the full-range of the dealership’s product offerings and how they are intended to meet business and customer needsMeet performance goals, POPS targets and sales targets, as well as customer satisfaction
Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies Cat Inspect.
Candidate Requirements
Full Grade 12 Certificate
A Bachelor’s degree in Engineering/Sales/Marketing or its equivalent
1 to 5 years Sales Experience and/or completion of the BWE PSSR Cadet Programme
Computer literate
High competence in Microsoft Office
SAP and CRM exposure
Technical Knowledge/experience an advantage
Power Generation
Value Selling
Analysis and reasoning
Customer relationship management
Drive, Energy and Initiative (Results-Focus)
Professional/Technical Competence
Must have own accommodation in Lumwana area
Must have a valid and clean driver’s license
Method of Application
Candidates that meet the minimum requirements should submit their applications with certified copies of certificates and updated current curriculum vitae, by email, scanned as a multi-page document (pdf),
Senior Human Capital Business Partner Barloworld Equipment Zambia Ltd
Plot No. 4669, Independence Avenue P O Box 20810, Kitwe, Zambia OR E-mail address:
NB: Only shortlisted candidates will be contacted. Qualified female candidates are encouraged to apply.