IT Team Support (Quality Assurance)
Job Description
At MTN Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.
Job Title: IT Team Support – Quality Assurance
The key responsibilities for this role include but not limited to the following:
Training and Knowledge Sharing – Stay updated with industry trends and tools, and support knowledge transfer within the QA team.
Design and Execute Test Plans – Develop and run detailed test scripts, plans, and cases for new products and enhancements.
Collaborate with Engineers – Work closely with application engineers to define test conditions and investigate product failures.
Timely Test Completion – Ensure all assigned testing tasks are completed within set deadlines.
Requirements Analysis – Review user requirements for clarity, completeness, and testability.
Vendor Package Evaluation – Assist in assessing and implementing third-party software packages.
System Compatibility Testing – Verify new features work seamlessly with existing systems and interfaces.
Customer Collaboration – Engage with customers to provide technical insights and support on active projects.
Problem Solving and Analysis – Conduct in-depth investigations and apply analytical thinking to resolve complex issues.
Documentation and Audit Support – Write comprehensive test documentation and support project audits.
Interpret Technical Designs – Understand and explain complex business and technical designs to internal and external stakeholders.
Employment resources
Candidate Requirements
Grade 12 certificate with 5 credit or better of which English and Mathematics are a must
Bachelor’s degree in IT/Software Engineering or related discipline
Basic Understanding of Software Development: Knowledge of SDLC and STLC.
Basic Programming Knowledge: Understanding of scripting languages to automate tests.
Women are strongly encouraged to apply
Method of Application
Send your application to: jobs.zm@mtn.com Candidates are mandated to answer the below on their cover page to the hiring Manager. Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion
Hand delivered or posted applications will not be accepted and the closing date for accepting . Note: that only shortlisted candidates will be contacted.
