Customer Service Sales Support

Job Description

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Customer Service Sales Support

Responsibilities:

• Responds to walk in customer needs and problems relating to sim cards or phones or any other service complaint;
• Provides features on the sim cards;
• Deactivates/reactivates stolen or recovered sim cards;
• Provides, creates and maintains numbers for prepaid walk in customers;
• Replaces/ maintains numbers for prepaid walk in customers;
• Acquires and maintains complete knowledge concerning the company’s range of products and services and applies that knowledge in relation to customer’s requirements and problems;
• Maintains up to date literature on MTN products, sales, aids and price list;
• Stays abreast of developments in areas of expertise.

Requirements:

• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Diploma in Sales & Marketing or equivalent;
• Understanding of various converging technologies;
• Understanding of various corporate requirements;
• Computer literacy.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words).

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion
• Hand delivered applications will not be accepted.

Note: Only shortlisted candidates will be contacted.