Fraud Analyst – Operations Support
Job Description
We at MTN Mobile Money Zambia are a purpose and value-led organization.
At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us.
This is what we want you to experience with us!
Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!
Responsibilities
Provides input on control design required for fraud mitigation strategy.
Provides input to planning and execution of the Risk and Compliance framework, ensuring budget, time and capacity considerations are balanced with stakeholder needs.
Supports the Shared Service infrastructure to ensure existing and future operations needs are met;
Undertakes fraud risk assessments.
Conducts root cause analysis to identify issues and incidents.
Manages suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.
Supports incident management processes, including escalation management, issues review and approval of raised incident reports, analysis, confirming the nature and impact of the incident.
Logs the local control issues in the prescribed manner, format and system.
Provide support for the internal control’s improvement program, ensuring that control gap closure are identified, reported and remediated within agreed time frames.
Assists with reactive and proactive Fraud Management.
Supports the education of internal customers on the role of Risk and Compliance (R&C) – through the R&C Governance forums.
Candidate Requirements
Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
Bachelor of Degree in Business or IT related Field;
CISA/CISM/CRISC /CFE qualification advantageous;
At least 2 year experience in a complex, technology-oriented industry, data analytics, working knowledge with internal control and governance systems and environments is essential;
A good appreciation of financial services .
Career counseling services
Women are strongly encouraged to apply.
Candidates are required to answer the below on their cover page to the hiring Manager.
Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)
Lead with Care
Can-do with Integrity
Collaborate with Agility
Serve with Respect
Act with Inclusion
Hand delivered applications will not be accepted.
Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.
