Product Manager Remittance and Interoperability

Job Description

At MTN Mobile Money Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

Job Title: Product Manager Remittance and Interoperability

Works closely with Chief Products and Strategy Officer (CPSO) to develop and deploy Remittance and Interoperability product roadmaps in the OpCo, in line with the overall Group strategy, and ensures appropriate prioritization of projects is undertaken;

Conducts extensive market and region research and creates realistic user stories for solution optimization;

Customizes group provided product design in line with Country specific local nuances and takes sign-off from higher management;

Benchmarks region best practices and conducts extensive research to identify appropriate pricing for products;

Develops proposals to amend products pricing in line with country level nuances;

Monitors revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan;

Ensures full alignment of initiatives across the business through adequate documentation and submissions to the Product Steering committee;

Implements adequate risk mitigation and controls, with directions from the CPSO;

Facilitates preparation of proposal on change initiatives SLA, policies, and procedures;

Implements and executes policies, procedures and guidelines cascaded by the functional lead;

Cascades the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the CPSO;

Evaluates the efficiency and effectiveness of Payments strategies and proposes and offers suggestions for improvements;

Collaborates with the CVM to develop & analyze loyalty/reward programs;

Research and analyze customer behaviour in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group;

Collaborates with Marketing to identify potential strategic partners to drive the rewards program;

Manages promotional calendar with third party services to drive sales growth back into the business;

Manages the loyalty program operations (including transactions on rewards to be disbursed);

Uses relevant metrics and measures to monitor existing loyalty & reward programs;

Gathers customer feedback on product performance and relays to the Group product teams, in a bid to improve product performance;

Manages day-to-day product operations and establishes internal best practices in order to ensure effective utilization of the products;

Strengthens customer feedback loops, and scales product knowledge within the Organisation;

Manages Quality of Service of the Product to ensure seamless customer experience;

Tracks product performance at a business segment level, in collaboration with the business segment team and highlight any critical gaps/issues impacting product performance to the group product development team;

Monitors & Analyzes traffic loads and in county system & platform capacity;

Capture Voice of Customer through CSAT surveys, product reviews, complaints etc.

Participates in strategic meetings;

Candidate Requirements

Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;

4-year degree in Marketing, Business Management, Commerce, Economics or a related field will be advantageous

Minimum 3 years relevant experience in a similar position with at least 2 years in a managerial role delivering exceptional Fintech products & services or within the Fintech Payment ecosystem;

Experience in Fintech, banking or financial services is advantageous;

Experience working in a global/multinational enterprise with a good understanding emerging markets.

Women are strongly encouraged to apply

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered or posted applications will not be accepted.

Should you not hear from us within fourteen (14) days from the closing date of this advertisement, you may consider your application to be unsuccessful.