Student Advisor Telesales

Job Description

JOB SUMMARY

Unicaf, the leading online platform in sub-Saharan Africa offering quality higher education degree programs in collaboration with UK, US, African and European universities, is growing and looking for Telesales staff in Lusaka, Zambia.

JOB DESCRIPTION

Responsibilities:

Support and provide superior service to students & potential students via telephone.

Use questioning and listening skills that support an effective telephone conversation

Provide customers with product and service information

Process documents, forms, and applications

Identify and escalate priority issues

Requirements:

Minimum academic qualification of a completed Bachelor’s degree – A postgraduate degree is considered an advantage

Experience length preferably a minimum of 2 years of office work experience

Excellent verbal and written command of the English language (a must)

Excellent conversational skills on the phone in English

Excellent computer skills and people skills

Attention to detail

Excellent time management

Ability to reach assigned targets

Previous experience in a call centre will be considered an advantage.

Job

Traits to be successful in this career:

You are determined and focused.

You enjoy continuous learning and improving.

You enjoy reaching your goals and you want to help others do the same.

You enjoy speaking with people online and on the phone.

Method of Application

Interested candidates are invited to send their CV and a brief cover letter to: vacancies@zambia.unicaf.org with the subject line “Student Advisor Telesales”