Commercial Services Manager

Yalelo is looking for a switched-on and results-driven Commercial Services Manager to work closely with Retail Operations Managers, Commercial leadership, and cross-functionally to assure a high level of enabling support across our retail network and assure a well-functioning environment, that delivers an exemplary customer experience and secures the long-term success of the business.Job opportunitiesRecruitment services

Location: The role is based in Lusaka, however regular travel nationwide is required. The Right-Fit candidate will:

Agree and document performance targets with key stakeholders and cascade these to direct reports.

Oversee and supervise the quality of work of reporting line structure to ensure that all tasks are performed correctly, efficiently, and effectively.

Be responsible for the ongoing improvement, and continued development, of our Strategic Facilities Maintenance Plan.

Inculcate a culture of continuous improvement in auditing, and compliance against regulations, standards, and controls by examining and analysing records, reports, operating practices, and documentation; and recommending opportunities for strengthening internal frameworks.

Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement work practices and systems; resolve problems; complete audits; identify trends

Develop policies and procedures in order to build and sustain high levels of performance by the Commercial Services department.

Manage relationships with key third-party suppliers.

Serve as the primary point of contact when there are high-level internal customer issues related to infrastructure, equipment, effective running of facilities.

Forecast requirements; prepare budgets; schedule expenditures; analyze variances; initiate corrective actions.

The Commercial Services Manager Must Have:

Business Acumen.

Highly effective organisation and planning skills. Strong Leadership Skills.

Critical Thinking and Problem-Solving Skills.

Keen attention to detail and high level of integrity.

The Essentials:

Degree or equivalent.

Over 3 years of relevant work experience.

People Management experience (preferably working with technical and/or multidisciplinary teams).

If this is YOU, Yalelo wants to hear from you today!!!