Officer – DDACC Processing (Recoveries)

Job Description

OFFICER – DDACC PROCESSING (RECOVERIES)

JOB SUMMARY

The job holder will be responsible for:

Collections of amounts due from clients through direct debit (DDACC)

Preparation and review of strike file

Timely upload on respective bank collections platform or submission of strike files to the respective bank

Analysing bank statements for DDACC transactions and reconciling these to strike files and feedback files obtained from various banks following the DDACC recovery process

Preparation of the successful payments’ files submitted to Finance and the respective units for receipting, upload in Baylend and Flex cube (for Sungapo clients).

JOB SPECIFICATIONS

Prompt and accurate preparation of both on payroll and off payroll strike files ensuring correct clients are debited. Timely submission /processing of strike files for maximum recoveries on defaulting/arrear clients on payroll, and off payroll clients

Prompt and accurate review of other team members strike files when required to do so and ensure timely submission/processing of strike files

Prompt and accurate reviews of Bank submission files when required to do so. Maintenance of the DDACC/Standing order databases and Legacy files ensuring that corrective action is effected for any identified amendments/corrections. Constant updating of DDACC/Standing order databases, ensuring that it is current

Timely follow up on Bank responses with Finance Department and the respective sponsoring Banks for feedback and DDACC/Standing order related issues and prompt escalation. Maintaining good relationships with stakeholders for DDACC/Standing order management

Timely preparation of payments to be captured analysis, ensuring that all successful payments to be posted are sent to Payments unit for capturing, verifying if correct amounts have been receipted on clients’ loan accounts, tracking of clients’ payments and ensuring that necessary exceptions are raised

Timely and accurate consolidation of the Feedback report on all successful and unpaid feedback, constant updating, circulation of cumulative unpaid feedback. Monthly Reconciliation of DDACC/Standing order Performance Analysis.

Handling of branch and other unit/departments DDACC queries, investigate, timely escalation and resolution.

Perform any other duties as may be assigned by the Line Manager

Job opportunities

MINIMUM ENTRY REQUIREMENTS

Grade 12 with 5O Levels including Mathematics and English

Preferably an Accounting qualification, Degree in Business Administration, Statistics or any business-related field.

Minimum of one-years’ work experience.

Experience in performing reconciliations will be an added advantage.

OTHER SKILLS AND ATTRIBUTES

Ability to work well under minimum supervision.

Proactive and self-motivated.

Attention to detail and ability to work accurately.

Maintain the highest level of confidentiality and integrity TO APPLY

Method of Application

Suitable candidates must send their applications, attaching their current CVs and professional/academic certificates and your completed Internal Employment Application Form to