FinTech Back Office Support

Job Description

At MTN Mobile Money Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

The key responsibilities for this role include but not limited to the following:

Resolution of Mobile Money queries from Service Centers, Connect Stores, Agents, Merchants & customer service for walk in customers;

Participation in finance operations – reversals, adjustments, bank engagement, partner float and liquidity support, National Financial Switch (NFS) reconciliations;

Assist with bulk payment training and consultation to Corporate clients;

Ensure adherence to data retention requirements within approved system for easy reconciliation and retrieval;

Provide assistance during UAT and upgrade tests;

Prepare daily, weekly and ad-hoc reporting.

Candidate Requirements

Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;

Diploma in relevant business-related field;

Minimum of 1 years’ experience in business operations support.

Women are strongly encouraged to apply

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered or posted applications will not be accepted.

Note: that only shortlisted candidates will be contacted.