Product Manager – Payments and Business Ecosystem

Job Description

At MTN Mobile Money Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organizational promise. It is in our leadership and managerial ethos to meaningfully partner

with our employees, customers and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your

application.

Job Title: Product Manager: Payments and Business Ecosystem

The key responsibilities for this role include but not limited to the following:

Conduct market research and user research in payments and business ecosystem vertical

Analyse market trends, customer behaviour, and loyalty programs to optimize product offerings and drive growth.

Assisting in the creation of the sub-functional vision and strategy while maintaining adherence to group product development and roadmap guidelines

Brainstorm and prioritise new product features in collaboration with other key functions such as Sales and Distribution,

Customer Experience, Technology and Compliance

Develop, execute and monitor the role out of the product roadmap Collaborate with Cross functional teams such as Marketing, Sales and Distribution, And Service Centres on product

releases

Participating in strategic meetings and supporting initiatives that drive transformation across the function.

Ensuring the alignment of the functional strategy with internal and external changes and overseeing its effective execution.

Implementing risk mitigation strategies and evaluating the performance of SLAs and KPIs with CPSO guidance.

Preparing and presenting proposals for change initiatives, policies, and SLAs, while escalating critical issues to the CPSO.

Collaborating on the development of the Payments product roadmap and ensuring it aligns with the overarching group strategy.

Monitoring performance and providing progress reports to the CPSO, while maintaining alignment with divisional goals.

Executing projects, setting objectives, identifying risks, and ensuring effective product operations and customer satisfaction.

Candidate Requirements

Grade 12 certificate with 5 credit or better of which English and Mathematics are a must.

4-year bachelor’s degree in marketing, Commerce, Economics, Fintech or other business-related course.

At least 4 years’ relevant experience in a similar position with at least 2 years in a managerial role.

Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem is advantageous.

Experience in Fintech, banking or financial services is preferred.

Method of Application

Candidates are mandated to answer the below on their cover page to the hiring Manager. Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered or posted applications will not be accepted and the closing date for accepting applications. Note: that only shortlisted candidates will be contacted.