Systems Analyst

Job Description

INTERNAL VACANCY

Madison General Insurance Company Zambia Limited (MGen) invites applications from suitably qualified and experienced individuals to fill the position of Systems Analyst to be based at Head Office in Lusaka. The job holder will be reporting to the ICT Manager.

CONTRACT TYPE

Permanent and Pensionable

KEY QUALIFICATIONS, SKILLS, QUALITIES & COMPETENCIES

Full grade twelve certificate with at least a credit in Mathematics and English

Degree in computer science/information technology;

or information management systems;

or business information systems;

or mathematics;

or Statistics

Good understanding of business functions and processes

Knowledge in insurance and banking domain is preferred

Conversant in applying application patches and fixes

Writing and executing SQL queries in Oracle, MS SQL and MySQL databases

Programming experience in various languages such as .net platforms, java, php, etc is preferred

Sound experience with web services

Excellent documentation abilities

Extensive troubleshooting experience and project implementation/management

Proactive attitude, keen to make a difference, attention to detail

Ability to quickly adopt to the new environment and understand the systems

Ability to work in a team as a strong team player

Strong operational discipline and problem-solving skills

Good interpersonal and user relationship, customer service focus

Willingness to learn new ways and ideas from other individuals including subordinates.

Must have 3 years’ experience in a similar role

Employment opportunities

KEY RESPONSIBILITIES

Main Duties

Understand the existing business applications and systems in order to offer support

Analyse business requirements and improve business processes

Troubleshoots application issues, undertake software development

Document, deploy, configure and test changes and enhancements in existing applications

Coordinate and support application system related activities with stakeholders and act as a liaison between ICT team and business users

Estimate timeframe to deliver the solution

Provide training on core application and other applications to the business users