Job Overview:
To design and implement solutions/services for new customers in line with set targets. To ensure customer service support within set SLAs to achieve high customer satisfaction and quality of service.
Responsibilities:
Design network solutions to support customer requirements.
Prepare and share solution design documents with customer-facing teams in a timely manner to meet customer timelines.
Attend and participate in pre-sales and discovery engagements with customers.
Configure new services such as SD-WAN, DIA, MPLS, xGPON, 4G/LTE, etc., for customers.
Install new services, upgrade, downgrade, and decommission existing services as required.
Sign-off fully provisioned services with customers.
Track the capacity and port availability on the network edge routers and trigger the internal process for capacity upgrades where necessary.
Decide on priority allocation of network and personnel resources (Service delivery technicians) in line with service delivery requirements.
Facilitate the change management process (and its maturity lifecycle), in line with standard change management policies and procedures.
Candidate Requirements:
Degree in Telecommunications Engineering or a similar field.
Networking Certification (CCNA or equivalent as a minimum).
3 years’ experience in Telecommunications Fixed or mobile network operations.
Experience with WiFi6 deployments will be an added advantage.
Excellent communication skills which allow effective dialogue with the team.
Experience in conflict resolution to manage disputes.
Method of Application
Applications are invited from suitably qualified candidates to fill the role highlighted above. Please forward your Application and CV clearly indicating the title of the job applied for in the subject.