Job Description
Position Overview
The Junior Systems Administrator provides systems, end users, and customers IT support.
Job Responsibilities
Systems support and administration:
Support with performing our POS configuration, software installation, etc.
Support with performing back-end high-level checks.
Support with performing high-level/standard reports extraction.
Support with managing our systems provided by third parties.
System changes testing and Integration support:
Support with performing and documenting system changes UAT.
Support with performing system changes post go-live testing.
Support our partners to integrate into our web service API.
Customers and end users support:
Support with resolving customer IT challenges.
Support with resolving end-user IT challenges (e.g., emails, printers, Wi-Fi, etc.).
Support with performing software installations and maintenance on end-user machines.
Systems monitoring:
Support with performing system daily (routine) checks.
Support with preparing required system checks report.
Service availability support:
Support with partner communication during service outages.
Support with raising service interruptions/outages to our partners in instances where checks must be done from our partner’s end.
Support with documenting/recording system outages.
Organizational Alignment
Reports directly to the Head – Information & Technology.
Will work closely with the senior systems administrator.
Qualifications
Bachelor’s degree in computer science or a related field.
Proven experience as an IT specialist or in a related role.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and interpersonal abilities.
Payment systems experience is a plus.