Head Controller

Job Description

GardaWorld Security is recruiting for Head Controller to oversee control room operations.

Key Duties & Responsibilities

1. Overseeing the entire operational activities in the control room and those of the MRT personnel in liaison with the management.

2. Maintain a daily Master Roll for the Controllers and MRT’s ensure all staff arrive on time and in the correct order of dress.

3. Ensure SIR notifications are accurately captured, and disseminated to management within 12 hours of incident notification.

4. Manage the CRM Register to ensure closure of all cases coming into the NCC within 24 hours.

5. Ensure that the control room staff operate to the highest standards and are efficient in their response to situations depending on circumstances prevailing at that time.

6. Initiate methods for improving standards of performance in in the control room and within response times. This to include MRTs, supervisor response to incident and coverage times as well as deployment times.

7. Organize the monthly duty rosters to ensure that the control room is adequately staffed 24 hours per day, 365 days per year.

8. Maintain log of all vehicle movements.

9. Provide daily reports to the Technical team of any faulty equipment that is not fully functional (FTT’s, client complaints re alarms, technical assistance where required).

10. Provide daily and monthly reports to management of all alarm activations, deployment times, labour usage, guard and supervisor patrol exceptions and supervisor checks.

11. Oversee mobilization and demobilization of key accounts during the critical windows – contract implementation or final delivery day;

Oversee and ensure efficient Guard Rostering takes place – implement any changes required, within their remit, during silent hours;

Desirable Qualifications

Full Grade 12 Certificate

Degree in Operations Management, IT, Mathematics or equivalent.

Minimum Five (5) years’ Security service experience in Operations; preferably managing control room.

Technical understanding of commercial security.

Experience in delivering data-driven recommendations to management in a fast-paced and demanding environment.

Excellent IT competence.