Officer, Custody Support

Job Description

Job Description

Receive, validate and process client instructions and resolve vanilla client queries requiring basic investigation in line with regulatory requirements to facilitate the safekeeping and servicing of assets under custody.

Qualifications

Type of Qualification: Degree

Field of Study: Not applicable

Experience Required

Settlements:

Settling of trades -Equity, Bonds, Money Markets

Instrument creations on new trades.

Raising of new placements, rollovers and recalls on all maturities and settle once funds received.

Corporate Actions:

Timeous provision of all announcements to customers

Ensure effective diary system is kept of all maturities and interest payments due.

Ensuring that all clients instructions submitted are checked, signatures verified and executed timeously.

Sending out of MT564, MT566

Providing Pre and Post reconciliation of CAs.

Ensure all customers are paid same day as funds are received.

Ensure coupon announcements are provided before pay date.

Dividend announcements are provided within 24 hours of receipt.

Provide market information to clients within 24 hours of becoming available.

Securities Maintenance:

Reviewing receipt of securities (Certificates, Treasury Bill’s, Bonds, Equities and Money Markets)

Opening of securities accounts for new customer

Amendment and closure of securities accounts for existing customers.

Reconciliations:

Daily cash and securities at both transactional and ISIN level

Billing:

Daily uploading of SEC fees

Uploading of LUSE fees after authorisation.

Ensure that client invoices and client holdings are forwarded to clients monthly.

Ensure that all revenue due to the department is accounted for and collected.

Compliance:

Send daily return to SEC by 10hrs.

Send CIS’s monthly return by the 10th of every month.

Send quarterly reports and present such during Fund Manager, Custodian and Trustee meetings.

To take note of compliance (per Securities Act, SEC guidelines, trust deed documents, safe custody agreements and SLA’s) and reporting any breaches timeously

Ensure Exchange Control applications.

Regulatory/statutory reporting

Draw up and issue circulars on behalf of Operations.

Salesforce/Query / Information Management:

Ensure that customer queries are attended to expeditiously and addressed promptly in Salesforce.

Provide monthly Salesforce report as part for AR reporting.

Ensure that ALL queries are recorded to iszambia

Maintain an efficient filing system.

Assist with provision of market updates as soon as possible via newsflashes.

Prioritize and plan effectively, have sense of urgency in order to meet all deadlines.

Cash Management

Review all instructions raised and obtain proper authorisation.

Risk Management:

Identify areas of risk and ensure that proper controls are in place to eliminate/minimize risks and losses.

Adhere to procedures. Identify and introduce new processes and suggest amendments where applicable.

Adhere to market rules and directives and in the process eliminate possible penalties being levied against the bank.

Ensure clients standing instructions are updated and shared with all the relevant stakeholders.

Personal Development:

Initiate training and share knowledge/experiences.

Be responsible for and initiate own development and career planning.

Display teamwork, within department and the other support departments.

Key performance measures

Distribution of monthly invoices to all clients.

Timeous collection of all fees due and dividend payments.

Timeous submission of financial accounts and zero- error on all reconciliations.

Efficient handling of all queries through iszambia and resolved on salesforce.

Reduced incidents of fraud and payment of interest claims

Additional Information

Behavioural Competencies:

Challenging Ideas

Checking Details

Developing Expertise

Following Procedures

Interacting with People

Managing Tasks

Meeting Timescales

Producing Output

Pursuing Goals

Taking Action

Team Working

Upholding Standards

Technical Competencies:

Client Servicing

Continuous Process Improvement

Deal or Trade Life Cycles

Industry Knowledge

Local Market Knowledge

Product Development

Query Resolution