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Job Description
Career Opportunity
Position: Tourism Manager
Contract Type: Full Time, 1-year initial contract
Location: North Luangwa National Park, Zambia
About the Role
North Luangwa Conservation Programme (NLCP) is looking for an experienced Tourism Manager with a strong management background in community-based tourism to play a crucial role in our work developing tourism in and around the North Luangwa Landscape.
The successful candidate will assume responsibility for the development and management of tourism camps, activities and adventure tourism products in conjunction with Community Resource Boards (CRBs) and NLCP team members. Collaboration with commercial operators in the landscape is also required to build alignment and collaborative tourism efforts that align with the “linking Livelihoods and Landscape” mission.
The role will require a proactive manager to ensure an efficient, seamless and well coordinated tourism function in and around the North Luangwa Landscape. Expected outcomes include unique and engaging tourism experiences, increased revenue, enhanced visibility and reservations, financial sustainability, strengthened community relationships and empowerment.
Your Tasks
Tourism Camp Management
Oversee camp operations inclusive of Community owned tourism facilities in 3 Chiefdoms surrounding the National Park
Ensure high quality customer service and experiences
Manage camp staff, training and capacity building
Implement environmental and safety standards
Community Engagement & Collaboration
Foster relationships with Community Resources Boards (CRBs) towards improved benefit–sharing and capacity building
Develop and implement community-based tourism initiatives
Facilitate community training and capacity building
Collaborate with the Department of National Parks and Wildlife (DNPW) on Park visitor tracking and reporting
Liaise with Commercial operators in the landscape to align with NLCP and Tourism programme objectives
Marketing & Promotion
Develop community-based tourism products, services and activities that will complement the current offering
Create events, and adventure products compatible with the landscape and NLCP Mission to showcase conservation efforts and tourism experiences
Monitor online presence inclusive of website and social media platforms
General Management
Develop and implement tourism strategies aligned with conservation goals
Manage tourism revenue, expenses and budgeting
Negotiate contracts with operators, suppliers and partners
Report on occupancies and track revenue and tourism statistics
Your Profile
Master’s Degree in business or relevant field preferable
Bachelor’s Degree in Tourism, Conservation, Business, or a related field
At least 5 years of experience in Adventure/Eco Tourism across a variety of departments
A proven track record in tourism and management, and staff capacity building
Broad knowledge of ecotourism and adventure tourism principles
Strong organisational, analytical, and problem-solving ability
Ability to work in the field, in remote areas
Good knowledge and understanding of conservation priorities, trends, and programmes in the subregion, and in Zambia in particular
Demonstrated skills in leadership and project management
Excellent oral and written communication skills in English
Excellent capability in MS Office
About Us
The North Luangwa Conservation Programme is a partnership entity formed between FZS and DNPW Zambia with the mandate of conserving the North Luangwa Landscape. The partnership has been in place since 1986 and the programme has grown to be one of the leading conservation programmes in the region.
The conservation programme has grown over the years and is now recognised as one of the most effective and equitable conservation management programmes in the region, the first to be recognised by IUCN Green List in Zambia. With extensive, inclusive and innovative approaches to Landscape Integration and Law Enforcement operations, NLCP continues to innovate and set benchmarks for gender mainstreaming, equitable management and stakeholder inclusion under the mission of “Linking Livelihoods and Landscape”.
We Offer
An opportunity to live in, understand, and have an impact on the spectacular North Luangwa Landscape
Engagement and meaningful work with room for your innovation and creativity
Inclusion in a dynamic and motivated team in Zambia as well as the FZS Africa team.
A fair and competitive salary commensurate with qualifications and experience.