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Job Description
Position Overview
The Key Account Manager, Financial Services, is responsible for recruiting and managing key accounts within the banking, insurance, and fintech sectors. This role requires a strategic mindset and relationship-building skills to secure new partnerships and strengthen existing relationships, with a focus on delivering value to our clients and ensuring satisfaction with our solutions. This role reports directly to the Head of Corporate Sales.
Job Responsibilities
Customer Acquisition: Identify and recruit key customers in the banking, insurance, and fintech sectors, building a strong pipeline of opportunities.
Relationship Management: Develop and maintain strong relationships with clients to understand their needs, providing consultative support and ensuring their satisfaction with our services.
Sales Strategy: Collaborate on sales strategies tailored to the financial services industry, achieving growth targets and expanding our presence in the sector.
Account Growth: Identify upselling and cross-selling opportunities to drive account growth.
Market Intelligence: Keep abreast of trends in financial services, understanding customer pain points and opportunities to offer relevant solutions.
Performance Reporting: Track and report on account performance, analyzing metrics to inform strategies and improve client satisfaction.
As well as above, any other duties given by management
Accountability and Performance Measures
Accountable for the achievement of revenue targets for the following business lines:
Mobile Banking Services
Airtime and Bill Payments
Cash Deposits and Bulk Payments
Merchant and Online Payments
Custom Payment Projects
Accountable for acceptable service levels
Qualifications
Bachelor’s degree in Business, Marketing, Finance, or related field.
Minimum 4 years post qualification experience.
Proven track record in key account management or sales with a minimum of 2 years’ experience managing key accounts in the financial services sector.
Strong negotiation, presentation, and analytical skills.
Excellent communication and relationship-building abilities.
Familiarity with digital payments and financial technology solutions.