Workshop Supervisor
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Job Description
Auto world caters to the needs of any vehicle or boat and has an extensive range of quality guaranteed products and services.
Each of the Autoworld outlets has a fitment centre, together with the latest state of the art electronic equipment. Services offered include motor vehicle servicing, car audio system and electronic security installations, and professional wheel balancing and alignment. Autoworld is also a marine specialist, stocking a broad range of marine boats, engines, equipment and marine spare parts. Other ranges include lifestyle products, alongside tools and equipment.
The incumbent will be have to possess the below requirements:
Responsibilities
Responsible for allocating & planning workshop jobs in order to ensure achievement of workshop targets.
Manage, train & supervise all technicians in order to minimize repeat jobs & ensure conformity to Autoworld standards
Facilitate effective communication on repair orders, defect reports, work in progress and additional work done across departments in order to support smooth transaction between customer & support staff.
Managing & building customer relationships for both existing customers and prospective clients through providing excellent customer service.
Manage & supervise technicians on the effective utilization of tools, and any other workshop equipment to enhance safety in the workshop.
Comply and adhere to workshop procedures as per Autoworld standards.
Address, resolve & follow-up all customer complaints in the workshop area in a timely manner.
Ensure vehicle cleanliness through use of vehicle protection materials (Seat covers, floor mats etc.)
Ensure compliance to workshop policies and procedures by all staff in the workshop.
Requirements
Grade 12 certificate
Diploma in Automotive Engineering or related field is Must
At least five to six years’ experience in a similar role
Good Communication & Interpersonal Skills
Product Knowledge
Valid Drivers license
Competencies
Managerial skills
Team management
Ability to Multi task
Good communication skills
