Business Manager

Job Description

Reference Number

HCBPKM04112024

Description

JOB PURPOSE

The Business Manager in the Office of the CRO will play a pivotal role in ensuring the effective and efficient functioning of the Risk Management department. This role provides critical operational, strategic, and project management support to the CRO, while also driving collaboration across various risk teams and business units. The ideal candidate will have strong organizational skills, a deep understanding of risk management principles, and experience in managing complex projects.

Under the supervision of the Chief Risk Officer, the following are among the Job Key Responsibilities:

Strategic Support:

Work closely with the CRO and Risk Heads to develop and execute risk management strategies that align with the organization’s business objectives.

Assist in setting the risk appetite, governance structures, and ensuring risk alignment across business units.

Support the CRO with sector outlook perspectives for risk appetite setting and outlook purposes

Provide input on risk-related matters for strategic initiatives such as risk support to business units across the Bank.

Operational Management:

Oversee the day-to-day administrative and operational functions of the Risk Management office, including budgeting, resource allocation, and staff coordination.

Develop and maintain an efficient documentation and filing system for all Risk reports such as Risk Oversight Committee, Board Risk Committees etc.

Ensure smooth communication and coordination between the CRO’s office and other departments i.e. corporate functions and frontline.

Monitor risk function performance metrics, reporting results to senior risk leadership and identifying areas for improvement.

Project Management:

Lead and manage cross-functional risk projects, ensuring alignment with the organization’s overall strategy and timely execution within budget.

Coordinate the implementation of risk systems, policies, and procedures across departments.

Ensure the delivery of risk initiatives such as enterprise risk assessments, risk reporting tools, and regulatory compliance projects.

Project Management:

Lead and manage cross-functional risk projects, ensuring alignment with the organization’s overall strategy and timely execution within budget.

Coordinate the implementation of risk systems, policies, and procedures across departments.

Ensure the delivery of risk initiatives such as enterprise risk assessments, risk reporting tools, and regulatory compliance projects.

Stakeholder Management

INTERNAL/EXTERNAL CONTACT

External: External Auditors

Internal: All internal Business Units

Requirements

QUALIFICATIONS AND EXPERIENCE

Grade 12 Certificate with Credit or above mandatory in Mathematics and English and any other three subjects

University Degree (Business Preferably – Actuarial Science/ Economics/ Business Administration/ Business Mathematics/ Accounting/ Production Management)

Master’s Degree or MBA is preferred

Certification in risk or investment management – CFA/FRM/PRM will be an added advantage

Zambia Qualifications Authority (Zaqa) Verification Certificate for Tertiary Qualifications

Strong understanding of risk management principles, including regulatory frameworks, risk governance, and compliance requirements

Proven ability to manage complex projects and cross-functional teams in a fast-paced environment

Excellent communication skills, with the ability to convey complex risk issues clearly and concisely to senior leadership and board members.

Strong analytical and problem-solving abilities, with experience in risk reporting and data analysis

Proficient in risk management tools and software, with advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.)

Familiarity with financial services, banking, insurance, or related industries is a plus.

JOB CORE COMPETENCIES

Strategic Thinking and Decision Making

Strong Organizational Skills

Financial Acumen

Relationship Building and Collaboration

Project and Time Management

Adaptability in a Dynamic Environment

Drive for results

Strong communication and presentation skills