Multi Skilled Consultant

Job Description

Job Description

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas

Achieve net profit growth for business

Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards

Engage with the customers in a professional way as specified in the service standards

Ensure customer’s needs and expectations are understood and solutions provided

Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer

Convert identified leads into successful sales

Achieve individual targets as set according to appropriate business area or sales plan

Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration

Approve, validate, verify, check and authorise Frontline activities

Comply with governance in terms of legislative and audit requirements

Track, control and influencesales activities with the specific aim to increase sales efficiencies

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

05/11/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.