Technical Specialist
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Job Description
Job Description
To ensure Customer Retention and after sales service
Identify process improvements (Cost Savings or efficiency improvements)
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Interface and communicate with other acquirers and vendors in the local and international industry as well as the card associations (Visa/MasterCard) and local organisations
Collaborate with Technical team and external vendors/switches in order to resolve issues
Provide end user support, monitor the system, respond to queries, resolve and escalate issues within IT and Business
Comply with governance in terms of legislative and audit requirements
Investigate conditions of a business challenge/incident by analysing business and/or technical problems relating to the acquiring / Issuer infrastructure and describe the condition and compile the resolution in accordance with IT / Business
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
