Call Centre Agents x5

Job Description

Locations: Kitwe, Luanshya, Choma, Mbala, and Kasama

GS Cash Advance Limited has the prime aim of offering financial services to individuals that are in formal employment and are working for companies that GS has approved to be eligible companies in its data base. From its inception, the company has grown and continues to grow steadily with prospects of future expansion.

In view of this, we are hereby inviting well qualified, energetic, enthusiastic, self-motivated and focused professionals to apply for the following vacant position:

Key responsibilities

Ensures that Call Center Agents Listen effectively to clients and probing to understand their challenges so as to overcome their queries using diplomacy and effective negotiations skills

Addressing issues that are raised by Call Center Agents through answering and resolving queries, complaints and any other issues relating to GS Cash Advance within agreed timelines.

Calling clients to remind them of making payments or any other information that needs disseminating.

Managing sound relationships with clients through resolving queries and escalating unresolved challenges to the relevant supervisor (s)

Consolidating weekly and monthly status reports prepared by Call Center Agents.

Ensures that Call Center Agents do not make less than 150 calls every day.

Qualifications

Fluent in English a must and should be able to fluently speak any of the following local languages; Bemba, Nyanja, Lozi, Tonga ,Kaonde among other Zambian Local Languages

Excellent communication and interpersonal skills and customer service as well as negotiation skills.

High working knowledge of computer literacy, including an in-depth knowledge of Microsoft based applications.

Outstanding selling and negotiation skills.

Exceptional customer service skills and excellent telephone, phone etiquette.

Mature and with a high level of Professionalism.

A minimum of a full Grade 12 Certificate.

Excellent Phone etiquettes

Method of Application

If you identify with our mission and you enjoy working with diverse driven teams, please write an application/ cover letter clearly stating why you would be best suited for the vacancy and also drop an updated CV and Qualifications at GS Cash Advance Ltd via