Pensions Officer – Administration

Job Description

EMPLOYMENT OPPORTUNITY

Mukuba Pension Trust (MPT) was established in 1982 as an occupational Pension Scheme to provide pension benefits to all categories of employees on local conditions of employment at Zambia Consolidated Copper Mines (ZCCM), its subsidiaries and associated companies. Following the privatization of the mines the scheme now caters for various employers. The Head Office is based in Kitwe, Copperbelt Province.

Mukuba Pension Trust hereby invites applications from suitably qualified persons to fill the following vacancy:

Pensions Officer – Administration

1. Purpose of the Job

To perform pension duties timely and accurately which include updating member records, posting contributions to respective accounts, scrutinizing the authenticity of claims lodged, engaging employers, verifying completeness of contributions made, calculations, attending to claims and queries/and correspondence from members to attain client satisfaction and membership growth.

2. Duties and Accountabilities

2.1 Administer pensioners accounts by updating members pension records accordingly to make them current for use by effecting relevant amendments and changes.

2.2 Post of member contributions received to the respective individual accounts

2.3 Scrutinise claim documents received for authenticity before they are attended to

2.4 Calculate pension benefits according to scheme rules upon receipt of pension claim forms from eligible beneficiaries and submits same to supervisor for verification.

2.5 Explain benefit entitlements and other vital details to beneficiaries to facilitate understanding and provide financial advice as required

2.6 Handle pension queries in person, by phone or e-mail as necessary. Also, makes follow up on payment queries to ensure prompt resolution.

2.7 Investigate unpaid pensions to establish causes and resolves them as and when required,

2.8 Provide information to Accounts in relation to pension payments.

2.9 Compile relevant pension reports for submission to supervisor.

2.10 Explain the pension product offered to prospective and existing clients, to get involved in the sale of the of the products offered

2.11 Writing reports

2.12 Performs any other tasks as assigned

3. Qualifications and experience

(i) Grade 12 Certificate

(ii) Degree in any business-related course

(iii) Minimum of three (3) years of practical experience in a similar role

4. Skills and Personal Attributes

The candidate should possess, among others, Skills for planning, organizing, excellent communication and interpersonal skills, assertiveness, teamwork skills, commitment and flexible attitude, high levels of professionalism and confidentiality, high integrity hard working and reliable and good Information and Communication Technology skills.

Method of Application

Interested persons meeting the above requirements must send their application, copies of relevant certified academic and professional qualifications and detailed curriculum vitae which should include three (03) traceable referees (with referees’ email address and contact numbers) to the address below or email to: by September 13, 2024.

MUKUBA PENSION TRUST PRACTICES EQUAL OPPORTUNITY RECRUITMENT

NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

The Chief Executive Officer

Mukuba Pension Trust

P.O. Box 23570

KITWE