Regional Sales Coordinator – Agency Banking and Adoption

Job Description

Reference Number

HCBPSAB

Description

Job purpose

Responsible for setting up and accelerating growth of an active digital banking client and distribution channel network in the assigned region. Accountable for all related financial and service Key Performance Indicators.

Job responsibilities

Recruit Digital Clients, Xpress Agents, and Merchants in line with the required monthly targets

Insure correct KYC and customer due diligence is completed and submitted for onboarding purposes

Ensure compliance to due diligence process at customer onboarding.

Activation and deployment of Agents & Merchants

Sensitize the Agents on Commission structure and payment dates

Assigning vendor TDRs and DSAs to territories for maximum value

Drive Merchant and Xpress Agent reward program in the region

Ensure DSAs & TDRs receive all relevant training at onboarding and during their working time

Define and execute digital sales onboarding strategy for clients and channels.

Define and execute Xpress and Merchant channel activation strategy at the point of onboarding.

Responsible for regional revenue performance of digital channel

Identify and increase opportunities to increase digital banking channel penetration and growth in assigned area.

Drive visibility of all channel (Agents and Merchants) outlets in the area

Conduct quarterly market sizing and provide initiatives to stay ahead of market.

Manage end to end customer communication

Provide weekly and monthly management reports on performance for the region for digital sales business

Ensure training, implementation and support advice to agents, merchants, and clients.

Ensure Xpress Agents and Merchants in the region are adequately trained and supported to deliver on transaction targets

Internal/external contact

External:

Local regulators on statutory mattersInternal:

Retail banking department

Information technology

Branch operations and channels

Digital Middle Office

Requirements

QUALIFICATIONS/EXPERIENCE

At least three (3) Years’ Experience in Digital sales

Expert Knowledge in digital client acquisition and Agency Banking Sales & Service

University degree in a relevant field or professional qualification from a recognized university.

Relevant business-related tertiary qualification.

Strong numerical skills and financial acumen to analyze evaluate and identify trends in complex consolidated financial statements, balance sheets and ratios.

A good knowledge of financial spreadsheet applications (e.g. Excel) to capture and analyse financial data.

Good knowledge of general banking practices and procedures.

A good understanding of the principles and practices of business economics and the current business economic environment.

A good current knowledge of different industry sectors

A good knowledge of financial investment options and electronic banking options for lead generation purposes.

A good knowledge of competitor offerings and structures.

Sound understanding of current taxation laws as they apply to the portfolio of customers.

Negotiation skills.

Good knowledge of technical portfolio management systems

Inter – personal competencies

Delivering Results

Serving Our Customers

Communicating with Impact

Working in teams

Building Relationships