Housekeeper

Job Description

Our client seeks a Housekeeper to provide guests and staff with the finest in facilities, services and amenities. As a part of the team of the Lodge, ensure that all staff are treated with dignity and respect and exceed the expectations of each and every guest. Lead and participate in any actions required to send the guest away in a positive manner.

Reporting Structure

Reporting To: House Keeping Supervisor

Supervision Of: Self

Interacts With: Staff and Guests

Job Description

Collects the room assignment and checklist form and room keys from the Supervisor

Prepares room for cleaning

Dusts room and furniture

Thoroughly cleans the bathroom

Remove dirty bed linen and make up bed with clean linen

Replace laundry bags and slips

Checks and secures the rooms and ensures the security and privacy of the guest

Responsible for the cleanliness and maintenance of the work area

Responsible for the hotel property in the work area and ensure that all public areas are kept clean

Update status of rooms cleaned on the assignment sheet

Attends to guest calls, guest requests and guest complaints

Must be familiar withal hotel services/ features to respond to guest inquiries accurately

Follow the Standard Operating procedures and checklist

Candidate Specification

Experience: 2 years plus

Education Level: Diploma Level

Qualifications: Job related

Software: MS Office

Equipment: Job related

Knowledge Of: Ensure adherence to quality expectations and standards

Skills To: Adheres to all health, sanitation, chemical regulations

Ability To: Accepts flexible work schedule necessary for uninterrupted service of Housekeeping function

Other Requirements: Attends meetings and training required by the Rooms Division Manager

Organisation

Industry: Hospitality

Culture: Professional

Gender Profile: Mixed

Age Profile: Any

Terms and Conditions

Employment: Permanent

Location: Lusaka, Zambia

Remuneration: Negotiable