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Job Description
Purpose of the role:
A Part Sales Administrator is responsible for providing customer service and performing various administrative tasks at HCMZ to ensure smooth operations at the service counter and contribute to customer satisfaction and business success.
Reports to: Parts/Warehouse Supervisor.
Branch: Lumwana
Duration: 5 Months
Key Duties and Responsibilities:
The Part Sales Administrator will be required to perform the following tasks:
Customer Assistance
Part Sales interact with customers and provide assistance by answering inquiries, addressing concerns, and offering product or service information.
Strive to ensure a positive customer experience and handle customer complaints or issues in a timely and satisfactory manner.
Order Processing
Process customer orders, whether they are for products or services.
Accurately record customer information, itemize purchases, calculate costs, and handle payment transactions.
Coordinate with other departments such as finance to fulfill orders or arrange appointments.
Ensure the accuracy of transactions and issue receipts.
Responsible for maintaining the security and integrity of the transaction taking place.
Inventory Management
Monitor stock availability, track product movements, and place orders with inventory controllers to ensure sufficient inventory.
Administrative Tasks
Perform various administrative duties, including record-keeping, data entry, and filing.
Assist in preparing reports, maintaining customer databases, and updating documentation related to sales, transactions, or customer interactions.
Product Knowledge
Possess knowledge of the products and services offered by the organization to provide accurate information to customers and recommend suitable products or services based on customer needs.
Adherence to Policies and Procedures
Adhere to company policies and procedures regarding customer service, sales, and security.
Follow guidelines for cash handling, refund or exchange processes, privacy protection, and any other relevant protocols.
Multitasking and Time Management
Effectively multitask, prioritize tasks, and manage their time to ensure efficient customer service while completing administrative duties.
Communication and Teamwork
Collaborate with colleagues, supervisors, and other departments.
Communicate effectively to relay information, coordinate tasks, and resolve issues.
Contribute to a positive team environment and actively participate in training programs or meetings as required.
Qualifications & Experience
Must have a Full Grade 12 Certificate.
Minimum of a Diploma in Purchasing and Supply/Business
Administration or related field.
Minimum of 3 years’ experience in Parts sales or in a related industry
Experience in Equipment Industry is an added advantage
Job Specific Competencies
Good communication skills
Proficient in computer skills (MS Excel and MS Word) and able to use MS Dynamics AX
Excellent Organizational Skills.
Attention to detail.
Customer Relations Skills
Method of Application
If you meet the requirements for this job, email your detailed C.V, certified copies of certificates and cover letter in a single document or send your application to:
The Human Resource Manager,
Hitachi Construction Machinery Zambia, Co. Ltd. KK International Airport Road, Plot 2350/M P.O. Box 30182, Lusaka.