Operations Manager

About Talent House Ltd:

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain.

About the role:

Our Client is looking for a responsible and professional Operations Manager to coordinate and oversee their organization’s operations.

Key Responsibilities:

Product Management

Experience in product management within the online betting industry.

Conduct competitor analysis and pricing comparisons.

Regularly test payment systems and other site functionalities.

Bug Management

Identify, report, and follow up on bugs.

Liaise with partners to ensure quick resolution of issues.

Manage the entire bug resolution process.

Collaboration and Reporting

Oversee customer support reporting to ensure accuracy and completeness.

Liaise with marketing, customer support, social media, and other business functions.

Ensure key product and customer service functions work correctly.

Site Maintenance

Ensure site content, terms, and conditions are accurate and up-to-date.

Training and Documentation

Create training documentation for customer service and social media teams.

Implement processes between operations, customer service, and other business functions.

Additional Responsibilities

Maintain regular testing and quality assurance of site functions.

Ensure seamless communication and coordination between different departments.

Customer Support Background

Experience in handling escalations from customer support.

Desired Skills and Experience

Degree in Business, Operations Management or related field

Proven work experience as Operations Manager or similar role

Experience in the betting industry, preferably online betting.

Exposure to various betting products (sports betting, casino, lotteries, quick win games).

Knowledge of organizational effectiveness and operations management

Experience budgeting and forecasting

Familiarity with business and financial principles

Excellent communication skills

Leadership ability

Outstanding organisational skills

Compensation:

The incumbent will receive a competitive salary commensurate with experience.