FINCA Zambia
FINCA Zambia
Posted Job
about 1 month ago

Channels Business Officer

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We are looking for a Channels Business Officer (CBO) to drive growth in alternative channels (Agency and Mobile Banking) through client registrations and usage, recruitment of agents and ensuring exceptional service delivery to customers and third-party agents in line with FINCA standards.


Create awareness, promote and (cross) sell FINCA’s Agent value proposition.

Identify, assess and enrol new Agents (incl. installation of new POS terminals).

Identify, assess and register new Savings Groups in your region.

Monitor and manage performance of Agents in his/ her market cluster.

Maintain and manage business relationship with Agents and groups for group savings product.

Maintain a certain level of agents and saving groups activities as prescribed in the score card.

Conduct regular visits (at least once a week) to Agents and communicate to them on FINCA promotions, new policies or any other news from FINCA relevant to their business.

Supervise Direct Sales Agents (DSAs) in the region.

Ensure marketing material and signage is properly displayed and used by the Agent


Bachelor’s Degree or Diploma in Business Administration or any Business-related Course.

Minimum 1 year experience in the micro finance/banking sector.

High proficiency in Microsoft, Excel, Word, PowerPoint and Visio.

Application deadline
21 Jun 15:00
FINCA Zambia image
FINCA Zambia
Business loans
Savings products
Other services
FINCA Zambia is a subsidiary of FINCA International, a global micro finance network that offers financial services and products to small scale businesses. FINCA helps its clients achieve their life goals conveniently to build a business, acquire assets, improve their living conditions or invest. The company provides well-designed, responsible, and affordable products including micro and small business loans, credit lines, savings, transactional services and more. For your convenience, FINCA has a secure mobile banking service and over 75 express agents.