Sales Officer

About our Client:

RTW Shipping & Logistics is an expanding logistics company with strong commitment to innovation, technology and service excellence, by providing integrated logistics solutions including Ships Agency, NVOCC Agency, project logistics, air freight, sea freight, land freight, customs clearance, warehousing and distribution management. RTW’s network and platforms will allow you to make all the Right Moves for your business by keeping your current Up-To-Date on your shipments on the go.

About the role:

RTW Shipping & Logistics is looking for a motivated and results-driven Sales Officer to join their growing team. The individual in this role would be responsible for calling prospective customers, explaining their services, and guiding them through their purchase process. They are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction.

Key Responsibilities:

Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers

Source and work customer referrals

Answer all lead and customer questions accurately; prioritize and/or escalate lead and customer questions as needed

Perform cost-benefit analysis for prospective customers and advise on appropriate purchase options

Promote our services as directed by upper management

Inform leads and customers of current promotions and discounts

Maintain positive business and customer relationships in an effort to extend customer lifetime value

Develop strategies for more effective sales, both individually and as part of a team

Track all appointments, sales, complaints, status reports, etc. thoroughly for manager review

Desired Skills and Experience

Diploma in Sales/marketing, or equivalent qualification

2 years + experience of working in the shipping and logistics industry, specifically with air freight, sea freight, land freight and custom clearance is a MUST

Impeccable customer service skills

Excellent interpersonal communication skills, both verbal and written

A motivated, driven attitude

Sales-driven, results-driven, and target-driven attitude

Aptitude for persuasion and negotiation

Expert in time management

Proven track record in sales environment

Ability to meet and exceed monthly and quarterly sales quotas

Compensation:

The incumbent will receive a competitive salary commensurate with experience.