Receptionist

An established Hospitality Organisation located near Crossroads, Kabulonga, Lusaka, Zambia seeks the services of a well qualified Receptionist Administrator.

DUTIES

Man Reception

Perform your own administrative duties to a high standard under your own motivation

Provide administrative support to the team

Running our online booking system

Check in/out guests courteously and efficiently

Process all payments

Handle guest complaints with diplomacy

Deal with reservation calls

Process records

Follow up on enquiries

THE IDEAL CANDIDATE

Professional attitude and appearance

Proactive and Innovative

Organised

Hard-working

Self-motivated

Good team working skills

Positive attitude

Excellent oral and written skills

Ability to multitask

Good computer knowledge specifically pertaining to Hotel Bookings/ Property Management Software

Accurate mathematical calculations

Must be willing to work weekends, public holidays and shifts

QUALIFICATIONS AND EXPERIENCE

Must have grade 12

Must have Hospitality and Front Office experience in a similar role

Tertiary Hospitality Qualification would be an advantage, but is not essential

International experience would be a particular advantage, but is not essential

You must have 3 or more years work experience

TO APPLY

Send an email with the header:

‘your name’

e.g. Jane Banda.

Copy the questions into an email and answer the following questions only. There should be NO introduction and NO sign off. If you ignore this request you are unlikely to get the job.

1 Why do you want to work at our organisation and what is it about this role that attracts you? Answer in 220-250 words.

2 What relevant skills and experience do you have that means you will excel in this role? Answer in 220-250 words.

3 Describe a situation where you were dealing with a dissatisfied customer. What did you do to resolve the situation? Answer in 220-250 words.

4 Describe your ethical and/or religious approach to life, money and work. Answer in 220-250 words.

5 Please list the Hospitality / Hotel booking systems and software you have worked with during your career

6 What area of the city do you live in, how will you get to and from work and how much will it cost you per day?

Please attach only 1 document, your CV, which should have the file name:

‘Your name CV’.

e.g. Jane Banda CV