Shamba Travel and Tours
Shamba Travel and Tours
Posted Job
13 days ago

Reservations/Booking Agent

Join our team as a reservations or bookings agent!

We are seeking a motivated and detail-oriented individual to assist in managing bookings and reservations for our growing business. As a reservation’s agent, you will be responsible for answering customer inquiries, processing bookings, and handling any cancellations or changes to reservations.

Job Duties:

Responding to customer inquiries via phone, email, and online chat

Processing bookings and reservations accurately and efficiently

confirming payments

assisting with service marketing

maintaining records and reports

coordinating with related departments

Providing excellent customer service to ensure customer satisfaction and resolving customer issues

Managing cancellations, changes, and refunds as needed

Maintaining accurate records of bookings and reservations

Staying informed about products and services

you may be required to travel out of town on duty


Prior experience in customer service or hospitality industry preference

Excellent communication and interpersonal skills

Strong attention to detail and accuracy

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Knowledge of reservation systems and basic computer skills

If you are looking for a rewarding career in the hospitality industry and enjoy working with customers, then we want to hear from you! Apply now to join our team as a reservations agent and help us provide exceptional service to our customers.

Application deadline
20 Jun 15:00
Email applications to
Shamba Travel and Tours image
Shamba Travel and Tours
Car rental
Accommodation and Holiday packages
Flight reservations
Shamba Travel and Tours stands as a highly professional travel provider in Zambia, seamlessly offering an array of services ranging from travel agency solutions to tour operator expertise. Their comprehensive offerings cater to both inbound and outbound Zambian travel, as well as local trips, ensuring a diverse range of options to meet the diverse needs of clients. Shamba is dedicated to delivering exceptional travel experiences while meeting the highest standards of service excellence.