Pact Zambia
Posted Job
2 months ago

Communication Officer

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Pact Overview

At the heart of Pact is the promise of a better tomorrow. The promise of a healthy life. Of a decent livelihood. Of sustainable natural resources that benefit communities. Now more than ever in its 42-year history, Pact is helping millions of people who are poor and marginalized discover and build their solutions and take ownership of their future.

Pact enables systemic solutions that allow those who are poor and marginalized to earn a dignified living, be healthy, and take part in the benefits that nature provides. Pact accomplishes this by strengthening local capacity, forging effective governance systems, and transforming markets into a force for development.

Department Overview

Pact seeks highly qualified and accomplished individuals for the recently awarded United States Agency for International Development (USAID)/PEPFAR-funded Zambia Integrated Health HIV Activity – (ZIH) Project. The five-year project will be led by Pact in partnership with the Center for Infectious Disease Research in Zambia, Circles of Hope, Mothers2Mothers, Copper Rose Zambia, Zambia Network of Young People Living with HIV – and a US small business, Viamo. Integrated Health will improve the health outcomes of Zambians through equitable access to high-quality health services in the areas of client-centered HIV, Tuberculosis; Maternal; Newborn and Child Health, Family Planning, and Reproductive Health. It will reduce mortality, morbidity, and HIV transmission for sub-populations in Northwestern, Copperbelt, and Central Provinces. Pact will work closely with the Zambian Ministry of Health to attain the country’s goal of reaching HIV epidemic control (95-95-95) by 2030. The activity will be delivered through three main components namely:

Increase coverage of comprehensive and person-centered HIV, TB/HIV, FP/RH, MNCH prevention, diagnosis, care, treatment, and support services in both communities and health facilities.

Increase utilization of community and facility-based quality and person-centered integrated HIV, TB/HIV, FP/RH, MNCH services; and

Increase capacities of Provincial and District Health Offices to improve quality and sustain Direct Service Delivery of integrated HIV, TB/HIV, FP/RH, and MNCH during and beyond the life of the activity.

Position Purpose

Pact seeks an experienced Communication Officer for the USAID Zambia Integrated Health Activity, a $120M contract to support the USAID and PEPFAR objectives of 95/95/95. USAID Zambia Integrated Health will improve the health outcomes of Zambians through equitable access to high-quality, client-centered HIV, TB/HIV, MNCH, and FP/RH services, products, and information, and strengthen the integration of these services at the health facility and community levels when applicable.

The Communication Officer will be the key focal point person for the project communication efforts. The Communication Officer will report to the Senior Technical Advisor, Community Services and Engagement

Key Responsibilities

Oversee internal and external efforts to raise the profile and visibility of the project and its programs,

Promote knowledge capture and sharing across all teams.

Develop and execute the Project Knowledge Management, Communication plan, and Crisis Communication Plan.

Managing knowledge management-related platforms such as PACT Mosaic, share points, electronic knowledge, repository, branding, and social media tools including learning across the organization.

Development of multi-media, user-friendly, easy-to-understand and accessible communication products.

Support planning and implementing knowledge-sharing activities to encourage staff learning.

Create engaging and compelling content for newsletters, blog posts, stories, press releases, and social media platforms, maintaining a consistent, engaging online presence and documenting our work.

Produce compelling success stories and case studies demonstrating the impact of our programs.

Monitor and engage with social media inquiries and comments to maintain a positive online reputation.

Analyze communication metrics to assess effectiveness; ensure messaging consistency across channels.

Capture high-quality photos, create videos to document, and highlight our work.

Design graphics for communication materials, ensuring they are engaging and informative.

Work with program teams to further streamline content collection and creation.

Work with the USAID Zambia Communication team and the PACT regional and global communications teams to align national communication efforts with regional and global initiatives.

Build and maintain strong relationships with key stakeholders at all levels.

Coordinate the province in the planning and execution of events as the key project event management focal person.

Coordinate participation in regional conferences, workshops, and other relevant events.

Regular monitoring and evaluation of the impact of communication strategies.


Bachelor’s degree in communications, Marketing, Journalism, or related field preferred.

Proven experience in communications, and marketing, preferably with an NGO.

Experience and knowledge of working on USAID Communication Projects is a requirement.

Strong writing, editing, and verbal communication skills.

Experience with social media management and content creation.

Competent in digital photography, video production, Website design, and graphic design is a MUST.

Administrative and organizational skills, with attention to detail.

Excellent technology skills with proficiency in various software, internet tools, and digital platform

Demonstrated ability to work in complex environments, and work with and between different stakeholders.

Demonstrated skills in problem-solving and consensus-building.

Strong professional written and oral communication skills in English and ability to communicate in a local language.

Pact is an equal opportunity employer and does not discriminate in its selection and employment practices based on race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.

Application deadline
25 May 15:00