Duty Manager – Evening Shift

JOB POSITION: DUTY MANAGER- EVENING SHIFT

DEPARTMENT: FOOD & BEVERAGE

REPORTS TO: GENERAL MANAGER/ F & B MANAGER/ FRONT.OFFICE MANAGER

JOB SUMMARY: The Duty Manager for the evening shift is responsible for overseeing the entire hotel operations during the evening hours, with a special emphasis on the Food & Beverage and Front Office departments. This role requires a dynamic and proactive approach to ensure all guests receive the highest level of service and the hotel operations run smoothly and efficiently.

DUTIES AND RESPONSIBILITIES:

Overall Management: Supervise the evening operations of the entire hotel, ensuring all departments are functioning optimally and in harmony.

Focus on F&B and Front Office: While overseeing the hotel, pay special attention to the Food & Beverage and Front Office operations, ensuring guest satisfaction and high service standards.

Leadership: Provide leadership and direction to all evening staff, fostering a team environment and encouraging excellent performance.

Guest Experience: Ensure all guest requests, complaints, and issues are handled promptly and professionally, with a focus on providing a memorable experience.

Operational Efficiency: Monitor and manage operational efficiency, addressing any issues that may arise during the shift.

Safety and Security: Oversee the safety and security of guests and staff, ensuring all protocols are followed.

Communication: Maintain effective communication with all departments and ensure a smooth transition of information to the next shift.

Administrative Tasks: Complete necessary administrative duties, including reporting and coordination with other managers.

Quality Assurance: Conduct regular checks to ensure the quality of service and operations meets the hotel’s standards.

Preparation for Next Day: Ensure that all F&B areas such as banquet halls are set and prepared for the next day’s operations, including layout, cleanliness, and necessary equipment setup.

REQUIRED QUALIFICATION:

Full Grade 12 Certificate

Not Less than 5 years proven experience in hotel management, with a strong background in Food & Beverage services.

Excellent leadership, communication, and interpersonal skills.

Ability to multitask and manage the overall operations of a hotel during the evening shift.

Knowledge of hotel management software and proficiency in administrative tasks.

A degree in hospitality management or a related field is highly desirable

Method of Application

Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) traceable referees to:

THE HUMAN RESOURCE AND ADMINISTRATION OFFICE

MIKA CONVENTION CENTER

PLOT NO: 34 ‘A’ Sub 9 Waterfalls Meanwood

Off Great East Road