Dairy Technical Sales Advisor

VAMARA Group-Zambia, a part of the Export Trading Group, is a Fast-Moving Consumer Goods (FMCG) company with a vision of becoming one of the leading branded consumer product businesses in Africa and selected international markets.

FVG Milling Ltd, a part of VAMARA Group-Zambia, is looking for an outstanding resource with experience as a Dairy Technical Sales Advisor to operate under our brand Supra Animal Nutrition.

Job Title: Dairy Technical Sales Advisor

Job Overview:

As a Dairy Technical Sales Advisor, you will serve as a knowledgeable resource and trusted advisor to customers in the dairy industry. Your role will involve providing expert technical guidance, conducting product demonstrations, and offering tailored solutions to meet customer needs. You will collaborate closely with the sales team to drive revenue growth, build strong client relationships, and contribute to the overall success of the company in the dairy market.

Key Responsibilities:

Technical Expertise:

Develop a deep understanding of dairy production processes, equipment, and products offered by the company.

Stay abreast of industry trends, emerging technologies, and best practices in dairy farming and processing.

Provide technical support to customers, addressing inquiries, troubleshooting issues, and offering solutions to optimize dairy operations.

Sales Support:

Collaborate with the sales team to identify customer requirements and recommend appropriate products or services to meet their needs.

Conduct product demonstrations, presentations, and training sessions for customers to showcase the features and benefits of dairy-related solutions.

Assist in the development of sales proposals, quotations, and presentations to effectively communicate value propositions to clients.

Customer Relationship Management:

Build and maintain strong relationships with customers, dairy farm owners, veterinarians, nutritionists, and other stakeholders in the dairy industry.

Act as a primary point of contact for customer inquiries, providing timely responses and personalized assistance to enhance customer satisfaction.

Proactively engage with clients to understand their evolving needs, gather feedback, and identify opportunities for upselling or cross-selling additional products or services.

Market Analysis and Product Development:

Conduct market research to identify market trends, competitive landscape, and customer preferences in the dairy industry.

Collect and analyze feedback from customers regarding product performance, features, and usability to inform product development and improvement initiatives.

Work closely with product development teams to provide insights and recommendations for the development of new dairy products or enhancements to existing offerings.

Reporting and Documentation:

Maintain accurate records of customer interactions, sales activities, and technical support requests using CRM software or other relevant tools.

Prepare regular reports, forecasts, and analyses of sales performance, market trends, and customer feedback for management review.

Ensure compliance with company policies, procedures, and regulatory requirements in all interactions with customers.

Qualifications and Skills:

Bachelor’s degree in Dairy Science, Animal Science, Agricultural Engineering, or related field. Master’s degree preferred.

Proven experience in technical sales, preferably in the dairy industry, with a solid understanding of dairy production and processing techniques.

Strong technical aptitude and ability to communicate complex technical concepts effectively to diverse audiences.

Excellent interpersonal skills with the ability to build rapport, establish credibility, and maintain long-term relationships with customers.

Results-oriented mindset with a focus on achieving sales targets and driving business growth.

Proficiency in Microsoft Office Suite and CRM software.

Willingness to travel occasionally to customer sites for product demonstrations, training sessions, or technical support.

Company Culture: Our company values innovation, integrity, and collaboration. We are committed to delivering high-quality solutions and exceptional customer service to our clients in the dairy industry. Join us in making a positive impact and driving success in this dynamic and rewarding field.