Business Consultants – Business Banking

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Reference Number

HCBPTNM24042401

Description

JOB PURPOSE

To represent and service the needs of Business Banking (BB) clients at the branch level focusing on customer service, query resolution, in-branch sales and customer on-boarding

Requirements

Under the supervision of the Senior Relationship Manager following are among the Job Key Responsibilities: –

Actively seek to grow number of assigned branch active Business Banking customers and accompanying balance sheet and income

Build in-depth knowledge of Business Banking and Retail products and apply this knowledge to satisfy customer needs and meet sales targets.

Sell Business Banking accounts and onboard walk-in customers in the branch

Cross and upsell products to walk-in customers to increase product utilization per customer in allocated branch

Generate and pass on leads to relationship managers and product specialists for products including loans, trade and cash management services

Maintain regular communication with clients, understand their financial needs and provide financial solutions

Ensure delivery of the Business Banking value proposition and branch customer journey

Deliver high quality customer interactions by being prepared and maintaining a professional manner and appearance at all times

Resolve BB customer service requests and queries in a timeously manner including escalation to relevant teams for closure with feedback provided to the client promptly

Take responsibility for BB customer complaints received through the branch and ensure closure or resolution by relevant stakeholders

Maintain sustainable relationships with prospective and existing customers by taking an interest in their business and understanding their banking needs including tracking services consumed including from all financial institutions

Respond to the customers information requests including providing basic training support on how use bank products and channels

Adherence to Zanaco operations manual and other relevant manuals

Execute activities within risk and compliance requirements

Provide proper and correct product information

Correct and error free execution of sales processes (Leads, campaigns, opening of accounts and cross sell)

Compliance with internal procedures and processes

Compile sales and service performance reports for submission to line manager

Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required.

Take ownership for ensuring that all accounts opened are KYC-AML compliant (Know Your Customer and Anti Money Laundering) and tagged to the appropriate relationship manager

Ensure 100% KYC compliance and regulatory requirements in all interactions with clients

Any other responsibilities or tasks as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

External: CIB and BB Customers and other customers using transactional banking solutions

Internal: All Divisions.

QUALIFICATIONS AND EXPERIENCE

Bachelor’s Degree in Business, or banking qualification preferable

Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects

2 years in customer-facing sales or service role in financial services industry

Experience working with SMEs and/or corporate clients is an added advantage

Good knowledge of banking systems and processes used by the bank and customers

Familiarity with international best practices and global trends in the cash management sector

Technical knowledge in business finance tools, products and methodologies an added advantage

Knowledge of legal and regulatory issues typical for country banking systems.

Ability to understand main aspects of a financial institution’s operations an added advantage

Strong knowledge of Bank products and channels an added advantage

JOB CORE COMPETENCIES

Communication and presentation skills.

Attention to detail and accuracy

Ability to work independently under strict deadlines

Proficiency in using MS Office applications especially Excel and PowerPoint

Customer-centric and results oriented with good problem-solving skills

Good planning and organizational skills

Personable character with ability to deliver consistent high-quality customer interactions

Strong selling and negotiation skill

Ability and willingness to learn

Team player with high integrity and accountability

Zambia National Commercial Bank (ZANACO) image
Zambia National Commercial Bank (ZANACO)
Lusaka
Agribusines and SME business banking
Personal banking
Corporate finance
Electronic payment systems
Investment
Loans
Zambia National Commercial Bank, commonly known as ZANACO provides personal and business banking, corporate finance, Visa payment systems, investment and loan facilities. ZANACO is the largest financial services provider in Zambia. ZANACO has partnered with Zampost to allow customers to deposit and withdraw funds from their accounts from anywhere in Zambia. The bank has a special interest in agribusiness and small and medium enterprises, offering SMEs payroll solutions.