Implementation Specialist

Reference Number

HCBPTNM240404

Description

JOB PURPOSE

Responsible for the co-ordination, monitoring, evaluation and support of the implementation process of electronic products and services in Transactional Banking. Ensuring consistency with bank strategy, commitment and goals as well as to offer technical product support and training to internal and external customers.

Requirements

Under the supervision of the Implementation Senior Specialist the following are among the Job Key Responsibilities: –

Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products

Manage turnover of product/service sales and support staff upon successful implementation of product/service

Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows)

Offer post implementation technical support of products/services

Working in collaboration with internal and external staff in the implementation of electronic product/service projects

Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support

Monitoring and measuring implemented products/services uptake, utilization, performance and revenue

To organize and analyze audit data and summarize audit findings for review.

Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking

Convert complex business processes into understandable and easy-to-manage processes and decision points

Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies

Any other responsibilities or tasks as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

External: CIB and BB Customers and other customers using transactional banking solutions

Internal: All Divisions.

QUALIFICATIONS AND EXPERIENCE

Bachelor’s Degree in Business, Information Technology or banking qualification preferable

Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects

At least five 5 years of experience in banking/commercial experience

Good knowledge of banking systems and processes used by the bank and customers

Familiarity with international best practices and global trends in the cash management sector

Technical knowledge in business finance tools, products and methodologies an added advantage

Knowledge of legal and regulatory issues typical for country banking systems.

Ability to understand main aspects of a financial institution’s operations an added advantage

Strong knowledge of Bank products and channels an added advantage

JOB CORE COMPETENCIES

Communication and presentation skills.

Analytical skills

Research skills

Decision Making and Problem Solving

Drive for results

Customer service orientation

Attention to detail

Teamwork